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What Is SmartRec?

Discover Amilia's SmartRec software for park & recreation management. Our powerful and robust all-in-one system helps you automate online registrations, control access to your facilities, and manage staff, schedules and bookings. More than a CRM solution, our software helps government organizations handle day-to-day operations, sell activities, and gather data while providing their communities with a premium online registration experience.

Who Uses SmartRec?

Do you offer community activities? You’ve come to the right place! We support businesses, nonprofits and government agencies with our robust end-to-end recreation management solution.

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Reviews of SmartRec

Average score

Overall
4.4
Ease of Use
4.1
Customer Service
4.6
Features
3.9
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Zoé
Zoé
Recreation and Tourism Coordinator in Canada
Verified LinkedIn User
Sports, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Amilia, a good and user-friendly software for every employee

5.0 5 years ago

Comments: With Amilia, we no longer have double bookings and we are offering a better customer service. Client can easily register online and manage their activities. Our staff can easily manage rentals and contract.

Pros:

Amilia is a user-friendly for company who has a lot of employees using the software. It is easy to understand, easy to learn and easy to find your way around. New employees don't need a big training, steps are pretty obvious once you know the basics of the software. The best thing about Amilia is their after-sale service. They are always contacting you to make you confortable to call if you have any question. They are listening to your concern and trying the best they could to add the features you asked for. They are always doing follow-ups with their client.

Cons:

It's hard to speak to someone when you call the technical support, you can wait a lot over the phone and finish on a voicemail. If you need immediate assistance, it's hard to get in touch with someone. It seems employee of Amilia working at the technical support are new. I had to chat with them often for technical problems, and rarely they can solve my problem. They are only opening a technical ticket and getting back to me weeks after. Most of the time, I finished by solving my problem alone and find a way around. It seems sometime I know more Amilia than the customer service.

Amilia Response

2 years ago

Thanks so much for your review Zoe - will take your feedback to the support team!

Erika
Program Manager in US
Government Administration, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Smart Rec Review

4.0 last year

Comments: SmartRec has brought our department into technology and allowed us to make our operations more efficient. The team at SmartRec is great and incredibly helpful! They have a bit to go before they become a powerhouse in the industry but they are on their way to doing so.

Pros:

We went from an antiquated software with no way for the end user to register online, the online registration platform has been a great feature for our team and members. The customer service chat and support is awesome, I typically have my issue figured out within a few hours. If not, they will follow up to help resolve. They are a newer software with limited capabilities compared to more established software's BUT they are always pushing out new features into Beta mode and willing to listen to our suggestions for improvement.

Cons:

There are features that are limited compared to more established software's. Our biggest CON is that you cannot register or make any purchases from the app, it is simply your membership card and scheduled classes. We have some end users who say there are too many clicks to get through the registration process and would be easier if it was accomplished in 2-3 clicks.

Stacy
Managing Director in US
Performing Arts, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Feedback

3.0 3 years ago

Comments: Overall, Amilia is serving the purpose we need it to. We initially thought it would offer cost savings from our previous database (Active and Mindbody), and maybe it does have some cost savings, but there have been serious issues on the backend that don't entirely outweigh the savings. I would consider leaving Amilia and choosing another service, but the learning curve of a new system is high, and we are only just now feeling like we have a handle on Amilia's offerings.

Pros:

The customer service is great. We always have a quick response and can usually find an answer to our questions after speaking with someone.

Cons:

The reporting features are severely lacking. If we are taking customers' money through this platform, there must be clear reports that show how much money has been brought in and when/how it is being disbursed to our bank account. It took us almost two years to navigate the existing financial reports to find the ones that actually showed us the information that we need. And in so doing, we found out that over $100k of payments have not been sent to our bank account. If the reporting was more clear, we would have been able to identify the issue years ago. One of the main problems is that the information in the canned reports is not uniform across the reports themselves. So, trying to compare information across reports is very challenging. It would also be nice to be able to customize reports, so that the user can pull the information that is needed at their own convenience.

Casey
Program Manager in US
Recreational Facilities & Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Decent Alternative? Maybe, I guess...

4.0 3 years ago

Comments: Coming to Amilia (Smart Rec) from Max Galaxy, it is a even trade off. What MG did poorly, Smart Rec does better, but what MG did great, Smart Rec can not do. I see how Smart Rec could be great. But it is "new" to the game and still has a ways to go. It is hard for me recommend to other Parks and Recreation Departments. In the first month of Smart Rec, Amilia implemented more upgrades and new features than Max Galaxy did in the entire 3 years we used it. So that being said, I have hope in Amilia as there have been a steady stream of updates.

Pros:

Customer service and trouble shooting chat portal is wonderful! There is an Amilia Staffer ready to chat with you online within a few minutes of having an issue or question. The client facing portals are attractive and for the most part easy to use. Browser based, usable/accessible from almost any device. Has an app for clients (though very limited) Creates membership cards with scan bars and photos (also accessible in client app)

Cons:

Only Merchandise goes through the POS... Nothing else does. (registrations, memberships, rentals, reservations) Shouldn't every transaction should go through the POS? Can not export financial ledger codes and payment breakdown reports by individual locations. Maybe if every transaction went through a POS, then we could report ledger codes with payment forms for that specific POS location? eChecks take 10 days to hit the bank Can not create custom payment types Reports are excel exports only. They are ugly and formatted poorly for print. CardPointe (card connect) is the only card processing service available.

Amilia Response

2 years ago

Thanks so much for your review Casey - we're happy to hear you are enjoying SmartRec and will take your feedback to the product team :)

Chelsea
Recreation Supervisor in US
Sports, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Room for Growth

4.0 3 years ago

Comments: Overall, the system has been beneficial. We've been able to consolidate and put more information into one location. Contracts are easy for all staff to access (previously they were all in a paper file system). Some of our facility bookings have been moved to online access. After we learned how to make it work the time spent entering programs is relatively small & easy to understand. The integration with our email service has also be very helpful. Long term I see the adjustments they are making as something that will keep us with this system. In the short term it has been very challenging to adapt some areas of our department to function within the limitations of this software. Specifically we struggle with the lack of reporting for facility rentals & lack of unique data with forms. We were on-boarded but had some struggles during that process with a lack of clear direction on what we needed to do prior to opening to the public. Possibly a checklist would have been very helpful.

Pros:

Two things: - Customer support is quick to assist with problems & open with their response. If it's something the system can't do they let you know & attempt to help find solutions. - They are constantly putting out new features. Since we started they have updated/launched at least 5 big updates.

Cons:

Facilities. We do 50% of our revenue in facility rentals & the process they do have is fairly limited. We are missing many reports that would help us better manage facility rentals, emails to previous renters by facility and date, custom forms that uniquely tie to each rental and more. Also online bookings / groups are limited. When we add the campground's 140+ sites this fall finding anything in there is going to take forever. (You have to scroll through everything to find the location you are looking for) While booking there is no go to date option. You have to manually tab by month to the time you want to book for, even if it's years out.

Amilia Response

2 years ago

Thanks so much for the thorough review Chelsea :) we will take your feedback to the product team.