Field Service Lightning

Field Service Lightning

by Salesforce

Who Uses Field Service Lightning?

Businesses in need of service-as-a-software solution for field services.

What Is Field Service Lightning?

Salesforce helps transform the agent and customer experience in the field to drive satisfaction. Monitor performance in real time. Salesforce's real-time reporting and analytics let you tap into business data from multiple systems to know more about your customers. Drill down into data on the fly from any device. And gain visibility into agent, dispatcher, technician, and partner performance from a single platform.

Field Service Lightning Details

Salesforce

https://www.salesforce.com/

Founded 1999

Field Service Lightning Pricing Overview

Field Service Lightning does not have a free version but does offer a free trial. Field Service Lightning paid version starts at US$75.00/month.

Starting Price

US$75.00/month

Pricing Details

Billed Annually

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Field Service Lightning Features

Field Service Management Software
Billing & Invoicing
Contact Database
Contract Management
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Online Time Clock
Payment Collection in the Field
Quotes/Estimates
Routing
Scheduling
Service History Tracking
Work Order Management

Field Service Lightning Reviews

Showing 5 of 16 reviews

Overall
4.2/5
Ease of Use
4.1/5
Customer Service
4.1/5
Features
4.5/5
Value for Money
4/5
Alexis R.
Customer Service Rep
Telecommunications, 501-1,000 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 4/12/2019

"Salesforce is Winning! "

Comments: Field Service Lighting is by far a great product! It keeps all my files separate and organized! I love it!

Pros: I absolutely love Salesforce! Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!

Cons: Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!

  • Reviewer Source 
  • Reviewed on 4/12/2019
Verified Reviewer
PMO Manager
Construction, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 31/7/2019

"Great Field Service Product with a lot of depth"

Comments: We have a large field presence and FSL is vital to our business in scheduling and collecting info from the field

Pros: I self-implemented so the ability to quickly extend the package with flows was great

Cons: It took Salesforce awhile after acquisition to turn this into a real product, but it is rather impressive now

  • Reviewer Source 
  • Reviewed on 31/7/2019
Scott M.
Manager
Hospital & Health Care, 501-1,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 5/6/2020

"Excellent interface and ease of use "

Pros: Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites. With the use of dynamic rules on how engineers are selected and the use of the area map is very helpful and it takes away the guessing of hoping we are selecting the correct personnel.

Cons: The user experience from the field engineer side using the IPhone app our team has heard a lot of complaints on how the notification is not loud enough and where notifications are not seen. Also where when they press on the accept button it does not always talk back to the software. Our solution to this was to go with a Salesforce integration that uses SMS when dispatch is selected on a case. I do have to note a factor on why this may be happening - our engineers are not always in great cell zones given we work in hospitals and x-ray rooms.

  • Reviewer Source 
  • Reviewed on 5/6/2020
Jay C.
Vice President
Financial Services, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 12/12/2019

"Planet Salesforce Delving into Field Service"

Comments: It was just a mere upsell by the sales staff at Salesforce. We all know Salesforce it is a cut throat environment and it was a case of account executives looking for an easy upsell for their team's quota relief.

Pros: I like the fact that Salesforce is now in the field service industry with Field Service Lightning. This essentially means that Salesforce is no longer stuck within the four walls of the office and now has endless reach to all technicians in the field.

Cons: I strongly dislike that FSL's "Out of the Box" and extremely generic. There is little to know industry specific aspects associated with the software and there's a myriad of other SaaS softwares that are industry specific. FSL is not a one size fits all platform.

  • Reviewer Source 
  • Reviewed on 12/12/2019
Marcus B.
Scope evaluator
Real Estate, 1,001-5,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 18/3/2020

"Great tool"

Comments: This software has changed the way we schedule and run our daily routes.

Pros: We implemented this software in our scheduling and it has drastically cut down on our field teams travel times. Very helpful.

Cons: There are a lot of forms to fill out to get the software running correctly. 6 months in and we still are battling some bugs.

  • Reviewer Source 
  • Reviewed on 18/3/2020