15 years helping Irish businesses
choose better software

What Is SpotOn?

Transform your bar operations with lightning-fast, easy-to-use POS and handheld solutions designed to speed up service and boost sales. We offer contactless, QR ordering, and payment options, marketing & review management, loyalty programs, and so much more.

Who Uses SpotOn?

SpotOn is a fully-integrated restaurant and retail management system empowering businesses of all sizes with digital tools supported by personal service at a fair price.

SpotOn Software - SpotOn Hardware
SpotOn Software - SpotOn Handheld
SpotOn Software - SpotOn Touchscreen Point of Sale Station
SpotOn Software - SpotOn Reserve: Online reservations, Reserve with Google, Digital waitlisting, Contact tracing, Automated SMS confirmations, Two-way table-ready messaging, Guest text surveys

Not sure about SpotOn? Compare with a popular alternative

SpotOn

SpotOn

4.3 (312)
No pricing found
Free version
Free trial
176
29
4.3 (312)
4.3 (312)
4.3 (312)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
US$69.00
month
Free version
Free trial
41
4
4.3 (224)
4.1 (224)
4.0 (224)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to SpotOn

Vend
Top rated features
Cost Tracking
Discount Management
Purchase Order Management
CAKE
Top rated features
Campaign Management
Commission Management
Multi-Campaign
Lightspeed Retail
Top rated features
Inventory Control
Inventory Management
Reporting/Analytics
2TouchPOS
Top rated features
Gift Card Management
Reporting/Analytics
Separate Checks
SpeedLine Pizza POS
Top rated features
No features have been rated by reviewers for this product.
Lightspeed Restaurant
Top rated features
Payment Processing
Reporting/Analytics
Sales Reports
NorthStar POS
Top rated features
No features have been rated by reviewers for this product.
Heartland Payment Processing
Top rated features
ACH Payment Processing
Debit/Credit Card Processing
Recurring/Subscription Billing
Harbortouch POS
Top rated features
Commission Management
Reporting/Analytics
Sales Reports

Reviews of SpotOn

Average score

Overall
4.3
Ease of Use
4.3
Customer Service
4.3
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Christopher
Christopher
General Manager in US
Verified LinkedIn User
Restaurants, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Spot On Restaurant

5.0 2 years ago

Pros:

The customer service is top notch. Every time I call in, whoever is on the other line is always ready and eager to answer any questions I may have. They also provide useful input on strategy with how to create a button, modifier or how to implement an idea I have in my head and put it to use via our POS.

Cons:

The keyboard is the only negative thing with SpotOn. It's a funny joke amongst our staff at how awesome the system is top to bottom but the keyboard is the only part of SpotOn restaurant we don't understand.

SpotOn Response

2 years ago

Thanks for the feedback! We're sorry to hear about the keyboard--send us an email at [email protected] and we can look into troubleshooting that for you!

GABRIELA
Marketing Management in US
Food & Beverages, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Customer support is always amazing!

5.0 3 months ago

Comments: Customer service representative, [sensitive content hidden], has been with me throughout this journey, always assisting me in finding solutions for specific issues. He has shown great patience and is bilingual, communicating with me in my native language. An amazing individual,[sensitive content hidden] is my go-to person for any topic my boss asks me about in Spoton. We have been traveling together for a year.

Pros:

I find all the tools I use to enhance my marketing campaigns to be fantastic. I begin by sending emails, and then we implement a reward program that people can enjoy through discounts. Additionally, we have tools that allow customers to make reservations online, and a waiting list (which helps a lot on busy days) . SpotOn offers numerous benefits, including integration with Doordash, Uber Eats, and other platforms for receiving online orders, e-gift cards, and much more.

Cons:

I would like to implement sending text messages to customers, also another business offers an AI to answer phone calls as a filter to connect with real customers by phone when we get a call. If we implement this, we will be the first to do so.

SpotOn Response

3 months ago

We appreciate your feedback, Gabriela, and want to thank you for taking the time to leave us a review. We are so happy to hear about your experience with our products and customer support team. We are constantly evolving our tech and its capabilities to better support businesses, so we've passed along your feedback on text messaging, and AI phone calls to the appropriate teams. Thank you for being a part of the SpotOn family.

Jackie
owner in US
Restaurants, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Switch to Spot On

5.0 4 weeks ago New

Comments: I would highly recommend SpotOn for a restaurant business. I look forward to being able to tap into more features as we grow.

Pros:

The customer service has been great and the variety of features it has will be helpful as we grow.

Cons:

The switch wasn't as easy as it looked but the customer service reps have been very quick to respond and help us through every issue.

SpotOn Response

last week

Thank you for your feedback on our customer service and restaurant tech! We know you'll love the reporting and other functions that are designed to help your business grow.

Josh
Owner in US
Food & Beverages, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

RUN FROM THEM!

2.0 2 months ago New

Comments: Worst in my 29 years of businesses, hands down, not even a close second.

Pros:

Nothing, staff doesn’t like it, customer service is the worst in amy industry ive ever been in and ive owned over 100 business's in my career.

Cons:

Everything! Worst service from top to bottom ive ever experienced on a consistent basis.

SpotOn Response

last month

Josh, this is not the experience we want you to have, and we apologize for all the issues you've experienced. We'd like to rectify this situation as soon as possible - can you please reach out to us at [email protected], and we'll make sure someone is in touch with you so we can ensure this doesn't happen again.

Antonio
Owner in US
Restaurants, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

SpotOn POS

5.0 3 months ago

Comments: [sensitive content hidden] has been an invaluable resource for our restaurant business. His expertise in restaurant software and exceptional customer service has been second to none. Our payroll and reporting processes have been seamlessly integrated, and the user-friendly interface has made training a breeze. With [sensitive content hidden] help, we have been able to easily manage multiple locations and administrators. Our overall experience with [sensitive content hidden] has been nothing short of exceptional, and we highly recommend his services to any restaurant business.

Pros:

Customer service, friendly usage, overall platform, integración capabilities, progressive software, Reporting.

Cons:

As with any software there are multiple updates, I would like to take parts of the mavens to improve the customer experience.

SpotOn Response

3 months ago

Thanks for the shoutout, Antonio! Customer service is important to us, and we're glad to hear about your experience with our team. We look forward to continuing to help you grow your business.