Who Uses CommBox.io?
Mid to Enterprise companies in all customer front verticals
What Is CommBox.io?
CommBox is an all-in-one customer support & messaging platform. CommBox designed to create an effective dialogue between you and your customers. As a completely open, customized and secure platform CommBox lets you conduct seamless omnichannel communication between marketing, sales, IT, customer support and your customers anytime, anywhere, wherever it is most convenient through bots, email, chat, video, voice, SMS, social media and through other digital channels.
CommBox.io Details
CommBox
https://commbox.io
Founded 2013
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CommBox.io pricing overview
CommBox.io has a free version and offers a free trial.
Free Version
Yes
Free Trial
Yes
CommBox.io deployment and support
Support
- 24/7 (Live Rep)
- Business Hours
Deployment
- Cloud, SaaS, Web
Training
- In Person
- Live Online
- Documentation
CommBox.io Features
Call Centre Software
- Blended Call Centre
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Escalation Management
- Inbound Call Centre
- Interactive Voice Response (IVR)
- Manual Dialer
- Outbound Call Centre
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Real-time Chat
- Reporting/Analytics
Conversational AI Platforms
- Chatbot
- Code-free Development
- Contextual Guidance
- For Developers
- Intent Recognition
- Live Chat
- Multi-Channel Communication
- Multi-Language
- Pre-Configured Bot
- Reporting/Analytics
- Sentiment Analysis
- Speech Recognition
- Speech Synthesis
Help Desk Software
- Alerts / Escalation
- Automated Routing
- Call Centre Management
- Customisable Branding
- Document Storage
- Email Integration
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Network Monitoring
- Real-time Chat
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Ticket Management
- Workflow Configuration
Live Chat Software
- Canned Responses
- Customisable Branding
- Geo Targeting
- Offline Form
- Proactive Chat
- Screen Sharing
- Third Party Integration
- Transfers/Routing
- Website Visitor Tracking
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