What Is Jira?

Jira is the #1 software development tool used by agile teams. Teams of 2 to 20,000 rely on Jira to manage every stage of their workflow, from planning to shipping and releasing. With native roadmaps, teams can ladder up their work to track the big picture. Jira's no-code automation engine allows teams to save time and increase power by automating any task or process with a few clicks. And with a free edition, teams up to ten users can leverage all the power of Jira at no cost, forever.

Who Uses Jira?

All teams

Where can Jira be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Atlassian
  • Located in San Francisco, US
  • Founded in 2013
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Belgium, Brazil, Canada, China and 23 others

Languages

Czech, Danish, English, French, German and 7 others

Jira pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • Yes, has free version

Jira has a free version and offers a free trial. Jira paid version starts at N/A.

Pricing plans get a free trial

About the vendor

  • Atlassian
  • Located in San Francisco, US
  • Founded in 2013
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Belgium, Brazil, Canada, China and 23 others

Languages

Czech, Danish, English, French, German and 7 others

Jira videos and images

Jira Software - 1
Jira Software - 2
Jira Software - Jira Cloud for Mobile
Jira Software - Turn features on & off
Jira Software - Customization
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Jira video
Jira Software - 1
Jira Software - 2
Jira Software - Jira Cloud for Mobile
Jira Software - Turn features on & off
Jira Software - Customization

Features of Jira

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Agile Methodologies
  • Alerts/Notifications
  • Approval Process Control
  • Assignment Management
  • Audit Trail
  • Backlog Management
  • Budgeting/Forecasting
  • Bug/Issue Capture
  • Business Process Automation
  • Calendar Management
  • Capacity Management
  • Change Management
  • Collaboration Tools
  • Colour Codes/Icons
  • Commenting/Notes
  • Communication Management
  • Compatibility Testing
  • Compliance Tracking
  • Configuration Management
  • Continuous Delivery
  • Create Subtasks
  • Customisable Dashboard
  • Dashboard
  • Data Connectors
  • Data Import/Export
  • Data Visualisation
  • Debugging
  • Deployment Management
  • Document Management
  • Drag & Drop
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • File Sharing
  • For IT Project Management
  • Forecasting
  • Forms Automation
  • Forms Management
  • Gantt/Timeline View
  • Goal Management
  • Goal Setting / Tracking
  • Graphical User Interface
  • Idea Management
  • Integrated Development Environment
  • Inventory Management
  • Issue Management
  • KPI Monitoring
  • Kanban Board
  • Marketing Automation
  • Marketing Calendar
  • Media Planning
  • Milestone Tracking
  • Mobile Access
  • Online Time Clock
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritisation
  • Process Modeling & Designing
  • Product Lifecycle Management
  • Product Roadmapping
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Quality Assurance
  • Recurring Tasks
  • Release Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Resource Scheduling
  • Risk Management
  • Roadmapping
  • Rules-Based Workflow
  • Search/Filter
  • Single Page View
  • Spend Management
  • Stakeholder Defined Attributes
  • Status Tracking
  • Surveys & Feedback
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Management
  • Third Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Traceability
  • Vacation/Leave Tracking
  • Vendor Management
  • Version Control
  • Visual Workflow Management
  • Visualisation
  • Web/Mobile App Development
  • Widgets
  • Workflow Configuration
  • Workflow Management

Jira Alternatives

Trusted by millions, Basecamp puts everything you need to get work done in one place. Learn more about Basecamp
Redmine helps teams of any size ship their projects consistently on time and on budget.
ClickUp is the future of work - it's one app to replace them all. ClickUp is the #1 fastest growing productivity app in 2022. Learn more about ClickUp
GitHub enables development teams to collaborate, and review and manage code within a DevOps pipeline and built-in code security.
Microsoft Project is a simple, yet powerful tool to manage work from quick projects to more complex initiatives.
Wrike is an enterprise project management software with templates, time tracking, Gantt charts, Kanban boards, reports, and more.
Zendesk provides the complete customer service solution that’s easy to use and scales with your business. Learn more about Zendesk
Collaborative, lightweight project management tool, brought to you by the experts in agile software development.
Cloud-based DevOps solution that enables businesses to improve workflow processes using time tracking, regulatory compliance, and more.

Reviews of Jira

Average score

Overall
4.4
Ease of Use
4.0
Customer Service
4.1
Features
4.4
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Mattia
Mattia
Digital Marketing Manager in Italy
Verified LinkedIn User
Online Media, Self Employed
Used the Software for: 2+ years
Reviewer Source

Jira, the eldest son of the Atlassian family

5.0 2 months ago

Comments: Very positive experience and without any bugs. this has always favored teamwork which has benefited from a time consuming point of view.

Pros:

a complete and very user-friendly workflow management tool that allows you to optimize work times with a perfect management of all tasks, collaborators, project delivery times and more generally "who does what" on each single activity. Thanks to the easy connection with Trello it is possible to have a complete and easily accessible platform also from mobile for the management of team work. once discovered you will not be able to do without it because it has a free version available complete with all the features you need to manage even complex projects.

Cons:

I have been using this software for several years and I have never encountered a problem either at a technical level or at the interface with the different businesses that I have managed. Implementations are always welcome so I look forward to testing some new features that they will release in the future for now everything works great.

Alternatives Considered: FullStory, Trello and Nylas

Reasons for Switching to Jira: It is a complete and easy to use tool in a team, especially with creatives and developers. Sometimes I integrate it with the use of other software that may already be used in agencies or private individuals.

Santosh
Sr Software Engineer in US
Real Estate, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent Project Management Tool - JIRA

5.0 last month New

Comments: - The overall experience with Jira is excellent as it helps in project management, deliverability tracking, time tracking and Jira can be integrated to other external applications like Copado which is used as CI/CD tool for Salesforce deployments

Pros:

- Jira has the most critical features that every small to enterprise companies use to manage project management, application development, time tracking, workflow automation for various business use-cases, integrations with external applications like Copado (CI/CD) tool for Salesforce - Jira has very important usage in our company. All the teams uses Jira to manage all the deliverables and for tracking project management, feature releases, etc.

Cons:

- The pricing of jira can be cheaper when compared to other alternate solutions available in the market - The support of Jira can be more available in all times to resolve critical issues - The UI can be more customized to better fit every customer needs without lot of overhead time

Alternatives Considered: monday.com and Wrike

Reasons for Switching to Jira: - The pricing for Jira was good when compared to other products. - The customizations that Jira provides OOB was a huge plus for us to make the decision

Scott
President in Canada
Computer Software, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

No More Self-Hosted Option - Switched to Redmine

3.0 2 weeks ago New

Comments: An employee recommended this software many years ago when Mantis was no longer cutting it for our needs. It was a learning curve and lacked many features I wanted (like gantt and kanban), but my colleague raved on the reporting abilities so I let it go. We've been hodge-podging for years to make it work as project management, client credentials storage, and ticketing and the team that uses it daily is fed up. We decided to do an upgrade as it had many features and a large marketplace ... only to find out they no longer offer self-hosted. I'm so sick of per-user SaaS pricing!!!

Pros:

Large market share, backed by a company, good reputation, working towards lots of plugins

Cons:

No longer offering a self-hosted version, UX is annoying, codebase is garbage, installing multiple instances in a server is a nightmare

Surajit
Surajit
Senior System Engineer in India
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Best Tool for Any Project Management

5.0 3 months ago

Comments: It is phenomenal for group coordinated effort, I love that I can redo it however much I need, I love its natural point of interaction, I likewise love its great notice framework, the hunt is awesome and proficient, and it is extremely simple to share records, the method for producing Reporting is astounding, it's ideal for saving time, the organization works on a ton, I like that it is so natural to append pictures while making a document, it incorporates with Hip Chat and Slack, it's outwardly satisfying and permits me to follow without question, everything.

Pros:

I love the UI, it is extremely natural, I like it a great deal since it is cordial and justifiable, the client can adjust rapidly to its capacities, I love it since it is excellent for getting sorted out and doing my undertakings and ventures, I love its Scrum and Kanban loads up, it is very imagining the work process, it is exceptionally valuable since I can see the improvement of the assignments progressively, I like it since it is extremely simple to produce a report with this instrument, it coordinates very well with Trello and Slack, the task the board is ideal.

Cons:

As of now I found it very useful tool . One problem I think only Software Industry people can use it but other industry like finance and marketing industry won't be able to use it.

Alternatives Considered: Todoist, Remember The Milk and Trello

Reasons for Switching to Jira: We changed to Jira so the whole organization overall beginning involving similar framework for more straightforward interchanges and set aside cash. Each here concurs that Jira is getting everything done well.

Piotr
QA Automation Engineer in Ireland
Computer Software, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Everyday task management for everyone.

4.0 last month New

Comments: As a tester, I am using Jira daily. My main activities are creating/updating bug tickets, updating task statuses, arrange and planning my future work. Jira is a great tool, on a basic level, it is intuitive to use. A huge amount of functionalities that are built in and integrated make work much more efficient. Bug and task tracking are easy and quick. Everyone with access can check what is the progress or the latest updates on a selected topic. Customization of features is amazing, Jira admin can adapt almost everything to the company's needs. If anything is not clear, customer service is happy to help and assist with all queries. In case the existing functionalities are not enough, it is a possibility to install external plugins from the shop that can extend capabilities.
On the other hand, Jira can be problematic. It is a huge software with a large number of modules that can interfere with each other. Especially if modified by an inexperienced admin, e.g. a small change in a workflow can affect all projects that are in the company. It is vital to know what are you doing as an admin. Also, if users need new functionality, it can be reported in the Jira forum, which is tracking similar requests - unfortunately, a lot of them are there for years without updates, despite users constantly asking about that. I assume this may be because of the software itself, but explanations would be nice.
All in all, it is an amazing piece of code despite the high price and minor problems!

Pros:

A great number of functionalities. On the basic level is intuitive. Vast possibilities for adaptation and customization. Rather easy to integrate with other apps. A huge number of plugins. Customer service - in terms of personal help to do something

Cons:

Some features are limited (e.g. filtering) Customer service - in terms of requests to add new/change existing functionalities. Rather high price