What Is Jira?

Jira is the #1 software development tool used by agile teams. Teams of 2 to 20,000 rely on Jira to manage every stage of their workflow, from planning to shipping and releasing. With native roadmaps, teams can ladder up their work to track the big picture. Jira's no-code automation engine allows teams to save time and increase power by automating any task or process with a few clicks. And with a free edition, teams up to ten users can leverage all the power of Jira at no cost, forever.

Who Uses Jira?

All teams

Where can Jira be deployed?

Cloud-based
On-premise

About the vendor

  • Atlassian
  • Located in San Francisco, US
  • Founded in 2013

Jira support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Belgium, Brazil, Canada, China and 23 others

Languages

Czech, Danish, English, French, German and 7 others

Jira pricing

Starting Price:

US$7.50/month
  • Yes, has free trial
  • Yes, has free version

Jira has a free version and offers a free trial. Jira paid version starts at US$7.50/month.

Pricing plans get a free trial

About the vendor

  • Atlassian
  • Located in San Francisco, US
  • Founded in 2013

Jira support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Belgium, Brazil, Canada, China and 23 others

Languages

Czech, Danish, English, French, German and 7 others

Jira videos and images

Jira Software - 1
Jira Software - 2
Jira Software - Turn features on & off
Jira Software - Customization
Jira Software - Jira mobile interface
View 6 more
Jira video
Jira Software - 1
Jira Software - 2
Jira Software - Turn features on & off
Jira Software - Customization
Jira Software - Jira mobile interface

Features of Jira

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Agile Methodologies
  • Alerts/Notifications
  • Approval Process Control
  • Assignment Management
  • Audit Trail
  • Backlog Management
  • Bar Chart
  • Budgeting/Forecasting
  • Bug/Issue Capture
  • Business Process Automation
  • Calendar Management
  • Capacity Management
  • Change Management
  • Cloud Computing
  • Collaboration Tools
  • Colour Codes/Icons
  • Commenting/Notes
  • Communication Management
  • Compatibility Testing
  • Compliance Tracking
  • Configuration Management
  • Continuous Delivery
  • Create Subtasks
  • Customisable Dashboard
  • Dashboard
  • Data Connectors
  • Data Import/Export
  • Data Visualisation
  • Debugging
  • Deployment Management
  • Document Management
  • Drag & Drop
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • File Sharing
  • For Developers
  • For IT Project Management
  • Forecasting
  • Forms Automation
  • Forms Management
  • Gantt/Timeline View
  • Goal Management
  • Goal Setting/Tracking
  • Graphical User Interface
  • Idea Management
  • Integrated Development Environment
  • Inventory Management
  • Issue Management
  • KPI Monitoring
  • Kanban Board
  • Marketing Automation
  • Marketing Calendar
  • Media Planning
  • Milestone Tracking
  • Mobile Access
  • Online Time Clock
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritisation
  • Process Modeling & Designing
  • Product Lifecycle Management
  • Product Roadmapping
  • Productivity Tools
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Scheduling
  • Project Tracking
  • Quality Assurance
  • Real-Time Chat
  • Recurring Tasks
  • Release Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Resource Scheduling
  • Risk Management
  • Roadmapping
  • Rules-Based Workflow
  • Search/Filter
  • Single Page View
  • Spend Management
  • Sprint Planning
  • Stakeholder Defined Attributes
  • Status Tracking
  • Surveys & Feedback
  • Tagging
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Management
  • Third Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Traceability
  • Transcripts/Chat History
  • Vacation/Leave Tracking
  • Vendor Management
  • Version Control
  • Visual Workflow Management
  • Visualisation
  • Web/Mobile App Development
  • Widgets
  • Workflow Configuration
  • Workflow Management

Jira Alternatives

Store and share code, capture and track work, and automate CI processes with these collaboration tools for software development teams.
Slack is your Digital HQ. Welcome to the command center of your workday.
Cloud-based DevOps solution that enables businesses to improve workflow processes using time tracking, regulatory compliance, and more.
A global leader in Enterprise Value Stream Management, Agile management, enterprise-grade Git version control and DevOps.
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
Notion is the all-in-one workspace for notes, projects, documents, and collaboration. Learn more about Notion
Radically redesigned to set a new standard for IT service management on-premises or in the cloud.
Open source project management software with a wide set of features. It supports teams along the entire project management life cylce.
Collaborative, lightweight project management tool, brought to you by the experts in agile software development.

Reviews of Jira

Average score

Overall
4.4
Ease of Use
4.0
Customer Service
4.2
Features
4.4
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Ryan
Ryan
Marketing Analytics Engineer in US
Verified LinkedIn User
Marketing & Advertising, 1,001-5,000 Employees
Used the Software for: 1+ year
Reviewer Source

JIRA is a great way to track our team's work

5.0 4 weeks ago New

Comments: Very positive when used well, very mediocre when not implemented well

Pros:

I like that it creates really easy to use tickets that can track our team's work and give everyone a great place to submit work for our team

Cons:

The only complaint that I have about JIRA is that I don't think I am taking full advantage of it. I have used the product now in three very different ways at three very different jobs. The possibilities are endless with this program, though I will admit that the current implementation is by far the best.

Cindy Tathiana
Email Marketing Consultant in Algeria
Marketing & Advertising, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

A Comprehensive Review of Jira

5.0 2 weeks ago New

Comments: Overall, Jira is a great tool for any organization that needs a powerful project management solution. It's easy to use once you get the hang of it, and it has a lot of powerful features that make it easy to track and manage your projects. The cost may be quite high, but it's woWhile Jira is a powerful tool, it can be quite difficult for new users to learn how to use it. The learning curve can be quite steep, and there are a lot of features and options to choose from. Additionally, the cost of Jira can be quite high, depending on the plan you choose.

Pros:

Jira is an incredibly powerful and versatile project management tool that can help any organization manage and track their projects. It has an intuitive user interface and powerful features that make it easy to assign tasks, track progress, and collaborate with team members. It also has a great selection of integrations, allowing users to connect all sorts of tools like Slack or Trello to Jira.

Cons:

While Jira is a powerful tool, it can be quite difficult for new users to learn how to use it. The learning curve can be quite steep, and there are a lot of features and options to choose from. Additionally, the cost of Jira can be quite high, depending on the plan you choose.

Verified Reviewer
Lead System Administrator in UK
Verified LinkedIn User
Financial Services, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

My experience while adopting Jira

3.0 3 weeks ago New

Comments: fair enough

Pros:

the deployment was easy and you don't need any special skills to do

Cons:

user interface is not as easy as it should be, I feel they need improvement on the front end side of the app

Alternatives Considered: Sunrise ITSM, ClickUp and Bitrix24

Reasons for Choosing Jira: I need something more automated

Switched From: Microsoft Excel

Reasons for Switching to Jira: My manager prefer Jira because he had used it before

Benjamin
VP Operations and Technology in Canada
Computer Software, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Advanced Project Management tool

4.0 3 months ago

Comments: As a software solutions company, we have numerous projects on the go and use Jira to track them. We use Scrum, and Jira matches up with the Scrum process well. We do weekly sprints where we review the backlog and add tasks to our sprint, and this process is easy with Jira and allows many options.

Pros:

Jira is a nice and powerful tool to track our projects. This includes all Epics, Stories, Tasks, Sub-tasks and bugs. It allows for many options as well, including labels, easy prioritization (drag and drop). Recently they have added features to help track milestones, so you don't need MS project anymore. There are a lot of different reports (good for clients) and numerous integrations available.

Cons:

After you get to so many users, the costs increase quite a bit. Confluence and some add-ons are also additional costs. We have also found the odd bug. For example, the wrong ticket is updated, or in the backlog view the mouse curser can no longer select rows (fixed by a refresh). Classic Projects vs. New Project is also a bit confusing. It's hard to get new features for some of our old projects, unless we recreate the Project from the start.

Alternatives Considered: Trello, Microsoft Project, Basecamp, Wrike and Asana

Reasons for Switching to Jira: We chose Jira as our team has experience using it already.

Ahmed
Ahmed
Founder, Biomedical Engineer & Data Scientist in Egypt
Verified LinkedIn User
Information Technology & Services, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Jira, Streamlining Team Collaboration

5.0 3 weeks ago New

Comments: Jira is considered as a robust and powerful project management tool that provides teams with the tools they need to collaborate and manage their tasks, issues, and projects effectively. The tool offers a wide range of features, such as task management, workflow configuration, collaboration, reporting and project tracking, alerts and notifications, access controls, calendar management, document management, and integrations with other tools.Jira's flexibility allows teams to customize their workflows and processes to match their specific requirements, and it provides a range of built-in templates to help teams get started quickly. The tool's collaboration features, such as commenting and notes, help teams to stay informed about the status of their work and provide feedback and share ideas.

Pros:

- Task management: Jira offers a comprehensive system to create, assign, and track tasks, with built-in templates to simplify the process.- Workflow Configuration: Jira allows teams to customize their workflows to match their specific processes and requirements, with built-in templates to aid in setup.- Collaboration: Jira provides a range of commenting and notes features to enable easy communication and collaboration among team members.- Reporting and Project Tracking: Jira offers a variety of reporting and project tracking features, including real-time data, visualization options, and built-in reports to help teams track progress, identify trends and measure performance.- Alerts and Notifications: Jira provides real-time alerts and notifications to keep teams informed of important changes and updates to tasks and issues.- Access controls and Permissions: Jira offers role-based access controls to manage access and permissions for different users and groups.- Calendar Management: Jira has a calendar feature that enables teams to schedule and manage their tasks and projects.- Document Management: Jira provides a central location to store and manage documents, such as files and images.- Integration: Jira can be integrated with a wide range of tools and applications, Like Slack, Google Calendar, Google Drive, Trello, GitHub, Bitbucket, Microsoft Excel, Word and Outlook & Zendesk.

Cons:

Jira is a powerful tool that provides a wide range of features to help teams collaborate and manage their tasks, issues, and projects effectively, but as it is a complex tool, it may require some time to set up and use. Also, the UI can be cluttered and confusing for some users, and the performance may be slow when working with large projects or many users. The mobile app may lack some features compared to the web version, and the reporting and analytics features can be limited. However, Jira offers many integrations, which can help teams to work more efficiently and effectively.

Alternatives Considered: Trello, Basecamp, monday.com and Wrike

Reasons for Choosing Jira: - Advanced features: Jira offers a wide range of advanced features such as workflow customization, agile methodologies, reporting and analytics, and integration with other tools, which can be beneficial for teams that need more advanced functionality to manage their tasks, issues, and projects.- Scalability: Jira is designed to scale with the needs of organizations, and can handle large projects and teams with ease, which can be beneficial for organizations that are growing and need a more robust project management tool.- Ease of use: Jira is designed to be easy to use, with a user-friendly interface, built-in templates, and a wide range of resources and tutorials available online, which can be beneficial for teams that are new to project management or software development.- Cost: Jira is considered to be cost-effective solution for teams of all sizes, and the pricing plans are competitive compared to other project management and software development tools.- Integration: Jira offers a wide range of integrations with other tools and applications, which can help teams to work more efficiently and effectively by reducing the need to switch between different tools.

Switched From: Trello, Microsoft Project and Basecamp

Reasons for Switching to Jira: Due to its advanced features such as workflow customization, agile methodologies, reporting and analytics, and integration with other tools. It is scalable and can handle large projects and teams with ease. It is easy to use with a user-friendly interface, built-in templates, and a wide range of resources and tutorials available online. Jira offers a wide range of integrations with other tools and applications, which can help teams to work more efficiently and effectively by reducing the need to switch between different tools. It offers advanced reporting and analytics features such as real-time data, visualization options, and built-in reports to help teams track progress, identify trends, and measure performance. Additionally, it provides support for Agile methodologies, collaboration features, customizable workflow, mobile app, and it is cost-effective. All these factors combined make Jira a powerful and versatile tool that can meet the needs of various teams and organizations.