Movidesk
What Is Movidesk?
Omnichannel solution for customer services and help desk, with a price well below similar comprehensive products. Its single pricing plan includes everything, from chat and integrations with Facebook and WhatsApp, to features not found in the most popular solutions, such as advanced SLA, time & expense control, and asset management. Also includes both a sandbox and a flexible knowledge base for free. Movidesk's website is packed with screenshots, demos, and product documentation.
Who Uses Movidesk?
Movidesk addresses the complex requirements of B2B companies (small, medium and large organizations). The product is available for simultaneous use in English, Spanish, and Portuguese. CCPA / GDPR.
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Reviews of Movidesk
Vanusa
With an affordable price, it meets the needs of service management very well.
Comments:
When we chose Movidesk, it was a great challenge. We went through a 3-month preparation to ensure that the tool change process did not impact our customers, and it was a success.
We were able to organize our operation and share the information.
After 1 and a half years of use, we are still improving our day to day with the customizations that the tool allows, giving the possibility for the process of continuous improvement, which never stops.
Pros:
Movidesk is all interactive, its use is simple and didactic. The possibility of customizing it according to the needs of my team, I would say is the right point for choosing this software. The entire organization has access to the platform and can follow in real time what is happening with each of our customers, this has brought us scale, that is, I don't need to but spend precious time updating, for example, the account manager of which calls your customer has open.
Cons:
Integration with (Jira) software used by the internal team is restricted and ends up making tasks that could be automated, manual. As an example, I mention information from Jira, which cannot be shared on Movidesk. Although I have recently seen improvements in the reports, I miss some reports to monitor the actions of agents, focused on management.
Emilio Joaquín
Alternatives Considered:
Easy attendance control
Comments: After the necessary configurations, working with Movidesk has made it possible to handle problems more easily, it has many built-in tools that make it easy.
Pros:
It has a very easy to use and understand interface, allows you to quickly consult the necessary information.
Cons:
There are a lot of settings and settings to start using the software.
Gleibson
Alternatives Considered:
Avaliação
Comments: Tem sido no geral uma experiência positiva, mas com pontos a melhorar.
Pros:
Custo-benefício, a plataforma é intuitiva e muito boa para gerenciar comunicação via chat.
Cons:
relatórios e gestão de fila e tickets, ainda não possuímos um chat continuo como no zendesk, todo novo contato gera um novo ticket e a pessoa tem que recapitular o que precisa.
Renan
Melhor ferramenta de Helpdesk!
Comments: Excelente experiência, atendimento e suporte de qualidade. Configurei tudo diretamente com a ajuda do suporte.
Pros:
Incrivelmente fácil de usar, fácil de editar e personalizar da forma que atenda a sua necessidade. Automatiza processos, gera estatísticas.
Cons:
Algumas melhorias de layout, mas nada que afete a usabilidade.
