---
description: Learn more about ServiceNow Customer Service Management price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs.
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title: ServiceNow Customer Service Management Pricing, Cost & Reviews - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [ServiceNow Customer Service Management](/software/192052/servicenow-customer-service-management)

# ServiceNow Customer Service Management

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> Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.
> 
> Verdict: Rated **4.4/5** by 151 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses ServiceNow Customer Service Management?

Enterprise-wide Service, Operations, and Customer Experience Buyer Groups

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 151 Reviews |
| Ease of Use | 4.1/5 | Based on overall reviews |
| Customer Support | 4.2/5 | Based on overall reviews |
| Value for Money | 4.1/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: ServiceNow
- **Location**: Santa Clara, US
- **Founded**: 2012

## Commercial Context

- **Pricing Details**: Contact ServiceNow for pricing details.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Brazilian Portuguese, Chinese, Czech, Dutch, English, European Portuguese, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana and 173 more

## Features

- Access Controls/Permissions
- Agent Interface
- Alerts/Escalation
- Assignment Management
- Automated Routing
- Business Process Automation
- CRM
- Call Centre Management
- Chatbot
- Communication Management
- Computer Telephony Integration
- Content Management
- Customer Experience Management
- Customer History
- Data Connectors
- Data Import/Export
- Drag & Drop
- Email Management
- Engagement Tracking
- Full Text Search
- Incident Management
- Interaction Tracking
- Inventory Management
- Knowledge Base Management
- Live Chat
- ML Algorithm Library
- Model Training
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Personalisation
- Predictive Analytics
- Process/Workflow Automation
- Quality Management
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Search/Filter
- Self Service Portal
- Self-service Analytics
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Visual Analytics
- Workflow Configuration
- Workflow Management
- Workforce Management

... and 10 more features

## Integrations (12 total)

- 3CLogic
- Bright Pattern
- Five9
- Jira
- Medallia Experience Cloud
- Microsoft Teams
- SightCall
- Sprinklr
- Talkdesk
- TenFold
- Vonage Business Communications
- Webex Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.capterra.ie/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.ie/directory/22/customer-service/software)
- [Customer Support Software](https://www.capterra.ie/directory/32315/customer-support/software)
- [Issue Tracking Software](https://www.capterra.ie/directory/30675/issue-tracking/software)
- [Customer Communications Management Software](https://www.capterra.ie/directory/31002/customer-communications-management/software)
- [Workflow Management Software](https://www.capterra.ie/directory/30091/workflow-management/software)

## Alternatives

1. [LiveAgent](https://www.capterra.ie/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Freshdesk](https://www.capterra.ie/software/124981/freshdesk) — 4.5/5 (3408 reviews)
3. [Zendesk Suite](https://www.capterra.ie/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Freshservice](https://www.capterra.ie/software/132997/freshservice) — 4.5/5 (685 reviews)
5. [SysAid](https://www.capterra.ie/software/107225/sysaid) — 4.5/5 (511 reviews)

## Reviews

### "ServiceNow is the best tool for Ticketing Management" — 5.0/5

> **Verified Reviewer** | *3 May 2024* | Human Resources | Recommendation rating: 10.0/10
> 
> **Pros**: 1. User-friendly interface. 2. Reduce manual tasks. 3. ServiceNow offers a wide range of IT service management features and they are very user-friendly.
> 
> **Cons**: The price of the service can be expensive to implement and customize, especially for smaller businesses or organizations with limited budgets.

-----

### "Honest Review about ServiceNow Customer Service Management" — 4.0/5

> **Preeti** | *30 June 2025* | Financial Services | Recommendation rating: 8.0/10
> 
> **Pros**: The thing that I like the most about ServiceNow Customer Service Management is that the interface is very easy to understand interface and is also very easy to navigate. Raising tickets is very easy. Also, the platform uses very easy to understand English.
> 
> **Cons**: At times, I find it not very intuitive and also certain features seem a little overwhelming for the beginners. Also, sometimes it is non -responsive or slow to to respond .
> 
> My overall experience with ServiceNow Customer Service Management has been really good. The comprehensive handling of customer enquiries makes it very reliable .

-----

### "Everything you need right at your fingertips" — 5.0/5

> **Tomia** | *28 August 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: I like that everything you need to know is in the system
> 
> **Cons**: It can be a little overwhelming when you first start
> 
> It made life as an analyst very easy. Know that everything you need to know about a ticket is all in one place

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### "ServiceNow - Integrate all you can  . One stop for Managing your IT Lifecycle." — 5.0/5

> **Verified Reviewer** | *12 July 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Managing ITIL Processes has become easier with ServiceNow. Integration with various security tools helps a lot.
> 
> **Cons**: Sometimes Implementation can be tideous but the Customer service team is awesome to help you with that.

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### "Great tool for incidents and service requests management" — 5.0/5

> **Analia** | *16 October 2024* | Insurance | Recommendation rating: 9.0/10
> 
> **Pros**: It provides full integration with teams and tasks, allowing to easy monitoring their status and progress
> 
> **Cons**: It has so many branches to get an incident sent to.
> 
> Great tool for incidents and service requests management

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## Links

- [View on Capterra](https://www.capterra.ie/software/192052/servicenow-customer-service-management)

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