What Is Commusoft?

Commusoft is an all-in-one online workforce service management software for field service businesses. It helps you to manage your customer database, quotations, jobs, engineer diaries, certificates and invoicing, and it integrates with popular accounting packages such as Sage, QuickBooks and Xero. Commusoft is accessible on your PC, Mac, iPhone, iPad, Android phone and Android tablet.

Who Uses Commusoft?

Commusoft is an all-in-one online service software to manage your field service business: customer database, quotations, work orders, dispatch, assets, inventory, invoicing, payments and more.

Where can Commusoft be deployed?

Cloud-based
On-premise

About the vendor

  • Commusoft
  • Located in Chicago, US
  • Founded in 2005

Commusoft support

  • Phone Support

Countries available

Anguilla, Aruba, Bahamas, British Virgin Islands, Canada and 6 others

Languages

English

About the vendor

  • Commusoft
  • Located in Chicago, US
  • Founded in 2005

Commusoft support

  • Phone Support

Countries available

Anguilla, Aruba, Bahamas, British Virgin Islands, Canada and 6 others

Languages

English

Commusoft videos and images

Commusoft Software - Commusoft Devices
Commusoft Software - Commusoft's Reports and Dashboard
Commusoft Software - Commusoft's Inventory Management system
Commusoft Software - PPM Management
Commusoft Software - Asset Management
View 6 more
Commusoft video
Commusoft Software - Commusoft Devices
Commusoft Software - Commusoft's Reports and Dashboard
Commusoft Software - Commusoft's Inventory Management system
Commusoft Software - PPM Management
Commusoft Software - Asset Management

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Features of Commusoft

  • Accounting
  • Accounting Integration
  • Activity Tracking
  • Add & Edit Photos
  • Alerts/Notifications
  • Appointment Scheduling
  • Asset Tracking
  • Automated Scheduling
  • Billing & Invoicing
  • CRM
  • Compliance Management
  • Contact Database
  • Contract/License Management
  • Cost Database
  • Cost Estimating
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Data Synchronisation
  • Dispatch Management
  • Document Management
  • Document Storage
  • Electronic Signature
  • Employee Database
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Plumbing Industry
  • Forms Management
  • GPS
  • Inspection Management
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Management
  • Labor Forecasting
  • Location Tracking
  • Logistics Management
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Multi-Location
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Photo Capture
  • Preventive Maintenance
  • Project Management
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real-time Updates
  • Reminders
  • Report Summary
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Inspections
  • Routing
  • Scheduling
  • Service History
  • Technician Management
  • Templates
  • Third Party Integrations
  • Time & Attendance
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Work Order Creation
  • Work Order Management

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Reviews of Commusoft

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.8
Features
4.6
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
76%
4
23%
3
2%
Phil
Phil
Director in UK
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

Reliable, advanced, bespoke software that I genuinely couldn't run my business without.

5.0 5 years ago

Pros:

Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.

Simon
Managing Director in UK
Utilities, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Exquisite

5.0 2 months ago New

Comments: Since incorporating Commusoft in to our business in 2012, the software has assisted us greatly in developing and growing as a business. They are constantly working on new updates and developments to improve the software and add new features and if you do have any issues along the way, they are always on hand to assist you with client support.

Pros:

It covers almost everything we need from the diary, invoicing, estimating and key reporting.

Cons:

Integration (transfer of date) with Sage can be problematic. It wasn't always problematic but has been more recently.

Martin
Heating engineer, Director in UK
, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Experience with commusoft

3.0 6 years ago

Comments: When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
Seem to be having lots of problems with the two systems together quick books and commusoft.

Pros:

Customer data base, quick to find out what you have done at a property,

Cons:

need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using

Commusoft Response

6 years ago

Hi Martin, we appreciate users have different roles/skills within a business, so we provide users access to our knowledge base which contains videos/guides about how to use the system. We have training programmes for 1-2-1 training, walking clients through the system and provide consultation on how to adhere to best practises when using the system. Let me know if you want more details. I've checked with the technical team regarding QB and cannot see open tickets with you on this, please email [email protected] who will be happy to help. As much as we would love to have all our clients on the new version, the process is not a simple software upgrade and much more like moving from one software to another. This means the process is longer and more complex. We¿ve already started migrating clients as part of the beta program so we can make sure we are ticking all the boxes as your data is important to us, as it is to you.

Amy
Admin Assistant in UK
Construction, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

G Jassal Review

5.0 3 months ago

Comments: We love working with Commusoft! The staff are amazing and provide great support for anything big or small that you need help with.
The system is incredibly easy to use and there is a great knowledge database for anything you need.

Pros:

As a small team Commusoft makes it easier for us to communicate between users and engineers. We love the ease of the system and how there is a knowledge database to answer any questions. The staff are always lovely and provide excellent service with any questions we have.

Cons:

We provide quotations for our clients and would love to have the feature of a dropdown for additional options with our estimate templates, as at the moment we are copying and pasting the information.

Harry
Director in UK
Construction, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Review from a plumbing company

5.0 2 years ago

Comments: Excellent, Once it’s all set up which does take a little time it makes us so efficient.

Pros:

Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use. Can store photos/videos/certificates on each job. Estimating/invoicing great too. Also great integration with accounting software

Cons:

Only thing I would love is a refresh button on the app, as there can be a slight lag sometimes.