Commusoft

Who Uses Commusoft?

Commusoft is an all-in-one online service software to manage your field service business: customer database, quotations, work orders, dispatch, assets, inventory, invoicing, payments and more.

What Is Commusoft?

Commusoft is an all-in-one online workforce service management software for field service businesses. It helps you to manage your customer database, quotations, jobs, engineer diaries, certificates and invoicing, and it integrates with popular accounting packages such as Sage, QuickBooks and Xero. Commusoft is accessible on your PC, Mac, iPhone, iPad, Android phone and Android tablet.

Commusoft Details

Commusoft

https://commusoft.co.uk/

Founded 2005

Commusoft Software - 1
Commusoft Software - job and part status repor
Commusoft Software - Assets management
Commusoft Software - PPM management
Commusoft Software - Inventory management
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Starting price

US$59.00/month
US$29.00/month
US$14.95/month
N/A

Free Version

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Free Version No
Free Version No
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Free Trial

Free Trial Yes
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Commusoft deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Commusoft Features

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Calendar Management
  • Commercial Properties
  • Contract/License Management
  • Customer Database
  • Customisable Forms
  • Customisable Reports
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Equipment Maintenance
  • Facility Scheduling
  • Fixed Asset Management
  • Historical Reporting
  • Inspection Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Multi-Location
  • Predictive Maintenance
  • Preventive Maintenance
  • Purchase Order Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Service History
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Vendor Management
  • Work Order Management
  • Workflow Management

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  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Management
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Estimating
  • For Commercial and/or Industrial Electrical Contractors
  • GPS
  • Inventory Management
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Signature Capture
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Scheduling
  • Task Scheduling
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Work Order Management

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  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Estimating
  • File Storage
  • GPS
  • Historical Reporting
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Routing
  • Scheduling
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  • Contact Database
  • Cost Database
  • Cost Estimating
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Equipment Maintenance
  • Estimating
  • Financing Management
  • GPS
  • Historical Reporting
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Tracking
  • Labor Rates
  • Maintenance Scheduling
  • Mobile Alerts
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
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  • Invoice Management
  • Job Management
  • Job Scheduling
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  • Mobile Access
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  • QuickBooks Integration
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  • Real Time Data
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  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Routing
  • Scheduling
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  • Add & Edit Photos
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  • Calendar Management
  • Comment Library
  • Commenting/Notes
  • Commercial Inspections
  • Customer Database
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Data Synchronisation
  • Digital Signature
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Templates
  • Estimating
  • Forms Management
  • Freehand Sketch
  • GPS
  • Historical Reporting
  • Inspection Management
  • Mobile App
  • Offline Access
  • Payment Processing
  • Project Management
  • Real Time Data
  • Reminders
  • Repair Estimates
  • Report Summary
  • Reporting & Statistics
  • Residential Inspections
  • Summary Reports
  • Task Scheduling
  • Template Management
  • Templates
  • Third Party Integrations
  • Video Support
  • Workflow Management

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  • Contract/License Management
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  • Customisable Reports
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  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Estimating
  • GPS
  • Geographic Maps
  • Groundskeeping Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Landscape Design
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  • Mobile Access
  • Mobile Signature Capture
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  • Real Time Data
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  • Job Management
  • Logistics Management
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  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Offline Access
  • Project Management
  • Projections
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
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  • Contact Database
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  • Customisable Branding
  • Customisable Forms
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  • Customisable Templates
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  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Estimating
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  • For General Contractors
  • Inventory Management
  • Invoice Management
  • Job Management
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Alerts
  • Mobile Signature Capture
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  • Historical Reporting
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
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  • Mobile Signature Capture
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  • QuickBooks Integration
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  • Customer Portal
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dispatch Management
  • Document Storage
  • Electronic Payments
  • Electronic Signature
  • Email Templates
  • Equipment Tracking
  • Estimating
  • GPS
  • Industrial
  • Inspection Management
  • Interaction Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Management
  • Material Ordering
  • Mobile Access
  • Mobile App
  • Photo Capture
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Reporting
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  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customisable Forms
  • Customisable Reports
  • Customizable Fields
  • Data Import/Export
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  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Equipment Maintenance
  • Estimating
  • Historical Reporting
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Multi-Location
  • Preventive Maintenance
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
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  • Employee Database
  • Employee Management
  • Employee Onboarding
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Commusoft Alternatives

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Commusoft Reviews

Read all reviews

Overall rating

4.7/5

Average score

Ease of Use 4.6
Customer Service 4.8
Features 4.6
Value for Money 4.5

Review software

Share your experiences with other software buyers.

Write a Review!
Phil C.
Phil C.
Director
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 20/11/2017

"Reliable, advanced, bespoke software that I genuinely couldn't run my business without."

Pros: Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.

  • Reviewer Source 
  • Reviewed on 20/11/2017
Harry P.
Director
Construction, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 27/8/2020

"Review from a plumbing company"

Comments: Excellent, Once it’s all set up which does take a little time it makes us so efficient.

Pros: Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use. Can store photos/videos/certificates on each job. Estimating/invoicing great too. Also great integration with accounting software

Cons: Only thing I would love is a refresh button on the app, as there can be a slight lag sometimes.

  • Reviewer Source 
  • Reviewed on 27/8/2020
Suzanne B.
Office Manager
Construction, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 1/9/2021

"Small business game changer"

Pros: We have used Commusoft for over 10 years now and it has changed the way we work. Job records for all our clients helps our engineers with technical history when they are on site; helps the office team manage estimating, invoicing and reporting; which ultimately benefits our clients.

Cons: It doesn't always do what you need it to do but you have a direct route to raise issues and requests for software changes but they do not always happen quickly.

  • Reviewer Source 
  • Reviewed on 1/9/2021
Martin C.
Heating engineer, Director
2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 6/12/2016

"Experience with commusoft"

Comments: When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
Seem to be having lots of problems with the two systems together quick books and commusoft.

Pros: Customer data base, quick to find out what you have done at a property,

Cons: need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using

Vendor Response

by Commusoft on 9/12/2016

Hi Martin, we appreciate users have different roles/skills within a business, so we provide users access to our knowledge base which contains videos/guides about how to use the system.

We have training programmes for 1-2-1 training, walking clients through the system and provide consultation on how to adhere to best practises when using the system. Let me know if you want more details.

I've checked with the technical team regarding QB and cannot see open tickets with you on this, please email [email protected] who will be happy to help.

As much as we would love to have all our clients on the new version, the process is not a simple software upgrade and much more like moving from one software to another. This means the process is longer and more complex. We¿ve already started migrating clients as part of the beta program so we can make sure we are ticking all the boxes as your data is important to us, as it is to you.

  • Reviewer Source 
  • Reviewed on 6/12/2016
Keith R.
MD
Construction, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 19/7/2021

"Great Product"

Comments: We've been using Commusoft for a number of years now and have also found the team to be very helpful and knowledgeable.
The system is great, it helps reduce admin time and keeps the job statuses up to date.

Pros: It's portable so you can see what's going on from anywhere with internet.
You can capture a lot of information about jobs.
Ease of use when booking jobs

Cons: We sometimes find the job locations on the map are way out and as we work a lot in the countryside the mobiles don't always sync straight away.

  • Reviewer Source 
  • Reviewed on 19/7/2021