15 years helping Irish businesses
choose better software

What Is Doctible?

HIPAA Compliant Review Generation software built specifically for dental and medical practices. Powerful, flexible, and affordable. Built for busy healthcare practices.

Doctible's Review Generator platform automates and manages a practice's online reputation while generating patient insights. Our focus is healthcare. We have powerful, flexible, and affordable tools that can help a practice reduce no-shows, send reminders, recall patients, or improve engagement with two-way text messaging.

Who Uses Doctible?

We serve private practices and groups who are focused on providing a great patient experience while retaining their most loyal patients.

Doctible Software - Home Dashboard
Doctible Software - Patient Communicator
Doctible Software - Schedule view
Doctible Software - EasyFill; A new digital waitlist

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Reviews of Doctible

Average score

Overall
4.8
Ease of Use
4.8
Customer Service
4.8
Features
4.8
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Kristin
Kristin
Doctor of chiropractic in US
Verified LinkedIn User
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Great way to keep up with client reviews

5.0 4 years ago

Comments: We send out review requests for new patients and other services to continue to build our business relationships and solve any potential problems.

Pros:

Like to be able to intervene on poor reviews and correct issues before they get posted. It is also great to follow up with people and have our review management all in one place.

Cons:

Seems expensive for that we are doing. We also wish it was interpreted directly with our software for easier use.

Maria
Dental Hygiene in US
Hospital & Health Care, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Cover all the basis that other software runs short

5.0 12 months ago

Pros:

I was glad that we were able to incorporate the Doctible patient review system with our current software and messaging system. Although both had a basic review outreach, the Doctible system was more user friendly for our patients and Doctible did a much nicer job in getting the reviews onto Google. They also helped make the reviews available on our website (Google and non Google reviewers) so all future patients could see them. The also scan the reviews and any that seem like a question needs to be addressed they send it directly to me so it can be taken care of ASAP.

Cons:

I can't think of anything that would be a deterrent to using the doctible Review system.

Julie
Office Manage in US
Verified LinkedIn User
Hospital & Health Care, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Do Not Sign their contract!!

1.0 8 months ago

Comments: Their two page contract allows them to NOT BE liable for any errors of their part, but yet they will not allow you to exit the contract early. If you sign a one year contract, it automatically renews, and then you can't get out of it without sending in writing, 30 days before contract expires, your cancellation. Now we are stuck with Doctible until July 2024! Not fair when they didn't hold up to their agreement to provide a service to our office. READ THE CONTRACT CAREFULLY BEFORE YOU SIGN WITH THEM, but I don't think anyone should do business with cheaters, liars, and contracts that you can't get out of.

Pros:

Price was more reasonable than Revenuewell and Lighthouse 360

Cons:

They hold no responsibility for their errors in syncing with our Eaglesoft system. Patients are confirming appointments and then it doesn't indicate on our schedule. They claim to have corrected this issue several times, but it keeps happening. Patients get aggravated that we call them to remind them of their appointments when they have already confirmed through Doctible, but Doctible didn't change on our schedules.

Angela
Office Manager in US
Hospital & Health Care, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Ease of Use

5.0 2 months ago

Pros:

Doctible is very user friendly. The patients love that they can text, the appointment reminders are great. The ease of also using the campaign to send out messages to more than one patient at a time is nice.

Cons:

The fact the campaigns can only be emailed and not able to text if over 500 people

Sonja
Practice Manager in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Amazing Product

5.0 last year

Comments: In my personal experience Doctible is the best review platform out there. We left Doctible twice, not because we weren't happy, but because our management software offered us the ability to send patient reviews included in the cost of what we were paying. We thought financially it made sense to leave because of this; however, both times we were highly disappointed and came back to Doctible. Our practice is in a highly competitive market and it is important to maintain a visible online presence. With our previous company we received very few reviews during our time with them and upon switching back to Doctible we immediately began averaging between 4-7 Google reviews a week. We have learned our lesson not once, but twice and will not be leaving again!

Pros:

Doctible is user friendly - not only for our business in sending reviews, but for our patients to receive them and go straight to the review platform to review us or leave feedback that comes directly back to us.

Cons:

There is nothing that I would change in their review platform.