Tiledesk
What Is Tiledesk?
To have fully satisfied customers is complex. Conversation’s actors (chatbots and humans) should handoff to each other many times during a chat to address customers needs.
Tiledesk provides a solution orchestrating instant, asynchronous and multichannel communication among all stakeholders of a typical conversational architecture: chatbots, support operators, end users, colleagues, applications, knowledge systems, etc.
Who Uses Tiledesk?
Not provided by vendor
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Reviews of Tiledesk
Kiran
Alternatives Considered:
Best easy to use chat software
Comments: Tiledesk is one of the best text messaging software. It is easy to use, has customizable templates and delivers what it promises.
Pros:
1. Ease of use2. Lead gen templates3. Integration with social channels
Cons:
1. Pricing2. Could support more channels3. Reporting could get better
Alain Mukanuna
A Comprehensive Chatbot Solution
Comments: All in all, Tiledesk is an excellent chatbot solution that is perfect for businesses that want to provide customers with quick and efficient support. Its features are intuitive and user-friendly, and the chatbot builder is reliable and customizable. The only downside is the slightly steep learning curve.
Pros:
Tiledesk is an excellent chatbot solution that can be used to create engaging conversations with customers and provide support quickly and efficiently. Its features are user-friendly, intuitive, and easy to use. The chatbot builder is reliable and allows you to create customized bots to fit your needs.
Cons:
The only downside of Tiledesk is that it is slightly more expensive than some of its competitors. Additionally, the learning curve can be slightly steep and it may take some time to get accustomed to the chatbot builder.
Aswath
Smart and feature rick solution for sales team
Pros:
Email automation, chat bots and CRM is the best part of Tiledesk. A completely agile solution you can see in the market for customer service platform. The process flow is so simple that customers can get their issues raised and sorted quickly.
Cons:
The reporting and analytics part can be a bit modern and customizable. No other major challenges found with the solution. An ideal cost effective customer oriented software solution.
Rajesh
Alternatives Considered:
One Solution for live chat, email, social media integration, reporting & analytics for businesses.
Pros:
It allows businesses to increase customer engagement by interacting with customers in real-time through live chat, email, and social media, providing immediate assistance and support.It's features such as live chat, file sharing, transcripts, and support ticket management can help businesses improve customer satisfaction by resolving customer issues quickly and effectively.It offers real-time monitoring, reporting, and analytics, allowing businesses to track performance and identify areas for improvement.It's chat widget is fully customizable, allowing businesses to match their branding and design.It supports multiple languages, allowing businesses to interact with customers in their preferred language.It also has a mobile app that allows agents to respond to customer messages on the go.It offers integration with popular tools such as Slack, Zendesk, Salesforce, etc.It allows businesses to automate the customer service process by integrating with chatbots.
Cons:
It sometimes doesn't maintain the original quality of the files, leading to loss of data or visual/audio degradation when using the file-sharing feature.It has limitations on the size of the file that can be shared, which can be a problem for large files.It may not support certain file formats, which can limit the types of files that can be shared.It does not have editing options for files shared, making it difficult to edit the files after the share.
Ahmed
Alternatives Considered:
Streamlining Your Support Operations with Tiledesk
Comments: Tiledesk is a powerful customer support platform that can help any business to improve customer support operations and increase efficiency, which can have a positive impact on the business, with ticket management system, real-time notifications, reporting and analytics capabilities, live chat, chatbot, multi-channel communication, knowledge base management, email management, activity tracking, CRM, performance metrics, customizable fields, third-party integrations, API, social media integration, customizable branding, Surveys & Feedback, activity dashboard, and customer history, are some of the features that can help businesses to improve customer support operations and increase efficiency.
Pros:
- Comprehensive ticket management system.- Real-time notifications.- Chatbot capabilities.- Robust analytics and reporting capabilities.- Multi-channel communication.- Knowledge base management.- Third-party integrations.- API and REST API.
Cons:
- Limited customization options.- Limited Third-party integration.
