Proliant

Great Inexpensive Payroll Software

Comments: Our previous software provider had become cost-prohibitive.

Pros:

Ease of use, PTO tracking, low cost, great customer service

Cons:

Nothing. It's a great, low-cost software.

Proliant offers a complete package

Comments: We are starting our 7th year with Proliant and have been very happy with the services provided. Our previous payroll company presented a few challenges which Proliant has been able to assist with solving those challenges. No real complaints about the product.

Pros:

Proliant's features help with payroll, related taxes and filings, 401k transmission, onboarding new employees, job costing. They system offers general reporting as well as the capability of creating your own customized report for whatever information you are looking for.

Cons:

there is an auto generated end date for Branch, Department and Jobs. sometimes these drop off without some sort of warning that it is going to end and then employees code their time to something else since they can not locate the correct code. It would be nice if there was a notice that something was going to end date so it could be checked to see if the end date needs to be extended.

Prolinat

Comments: Honestly pretty shitt. I have had to go to my account managers boss multiple times and she has helped me but I feel like if we have an account manager who does not help what is the point of one.

Pros:

Applicant tracking. This is the easiest thing in the whole program

Cons:

Nothing crosses over correctly. I am constantly auditing the system and fixing things. Also our account manager has switched 5 times.

Inexpensive Service

Comments: My experience with Proliant is that the service offered are fairly easy to use. What I have a problem with is the Payroll Manager's you get assigned to you could improve. I currently sent two emails to my new Payroll Manager that got assigned to our account that were completely ignored. This is making me seriously consider switching to a different company that offers better customer service for issues and problems. I have had other Account Managers help out tremendously, but our current Manager could use some improving. She is a bit incompetent. Told me I needed to add dependents in our benefit section and then when the 1095C's were printed, the dependents aren't even listed. Why did I spend 3 hours doing this task at her request and they weren't even on the forms. Makes no sense.

Pros:

I like that this software is fairly easy to use and very affordable compared to other programs we have used.

Cons:

The reporting process is a bit more complex than I would like it to be.

Great customer service

Pros:

Any time we have had an issue, you have responded immediately and either resolved it or found someone to help resolve the issue.

Cons:

We asked that the mobile punch in and out was not available, but in order for someone to work from home we have no choice but to enable it.Ben Admin was a very rocky start with our implementation lead leaving with no notice. The new implementation lead and our ongoing Ben Admin lead have been great, but the delay in getting up and running caused us a lot of issues.