15 years helping Irish businesses
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Proliant
What Is Proliant?
Proliant has grown to become a leader in the HR and payroll space, providing award-winning solutions that help businesses simplify their payroll and HR processes. Proliant supports over 5,000 clients across 50 states in all major industries.
Proliant's HR and payroll solutions includes: applicant tracking, onboarding, HR & benefits administration, learning management system, performance management, payroll & tax services, time & labor management, employee self-service, and earned wage access.
Who Uses Proliant?
We provide services for 5,000+ customers across the US in various industries, with over 75% of our client base in Restaurants, Hospitality, Staffing, Healthcare, Manufacturing, and Transportation.
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Reviews of Proliant
Alternatives Considered:
Great Inexpensive Payroll Software
Comments: Our previous software provider had become cost-prohibitive.
Pros:
Ease of use, PTO tracking, low cost, great customer service
Cons:
Nothing. It's a great, low-cost software.
Proliant Review
Pros:
How timekeeping is integrated with the payroll side. Employees are able to make demographic, W-4 and various other changes themselves.
Cons:
Getting state and local taxes set up in the system is A LOT of work. The way the system looks at a new salaried employee. For example: Our pay period runs the 1st - 15th. We have an employee start on the 16th (beginning of a new pay period). The system requires a pay rate to be in the system for the pay period prior to when they started in order to get the 1st - 15th payroll processed. The system should be able to see the pay rate and DOH is effective 5/16 and know this employee would not get a check for the 1st - 15th pay period.
Need more support
Comments: I like Proliant and I appreciate all of Daron's efforts to help us. We are a needy customer, and I acknowledge that.
Pros:
The reporting tools in RPO are very powerful and work pretty well.
Cons:
Attendance on Demand is completely over engineered for our needs. It's very frustrating trying to learn the system, is not intuitive, and is inflexible for what I want it to do. I really like having a dedicated account manager, but I often feel they are stretched too thin. Training on the system has been difficult. The training documents are not helpful at all because these are not configured for our particular setup, especially as it relates to Attendance on Demand. In the reporting tool, I've asked about a DOZEN different people in different departments to help me configure one specific report: A snapshot of the active employees on a given day in history; I want to be able to pull a simple report saying who was actively employed on October 22, 2019, for example... NOT who are the active employees TODAY with data from that time period. I've requested this from my account managers (4 different people), client relationships managers (2 different people), and trainers (3 different people). No one has been able to support me on this simple request.
Alternatives Considered:
Proliant offers a complete package
Comments: We are starting our 7th year with Proliant and have been very happy with the services provided. Our previous payroll company presented a few challenges which Proliant has been able to assist with solving those challenges. No real complaints about the product.
Pros:
Proliant's features help with payroll, related taxes and filings, 401k transmission, onboarding new employees, job costing. They system offers general reporting as well as the capability of creating your own customized report for whatever information you are looking for.
Cons:
there is an auto generated end date for Branch, Department and Jobs. sometimes these drop off without some sort of warning that it is going to end and then employees code their time to something else since they can not locate the correct code. It would be nice if there was a notice that something was going to end date so it could be checked to see if the end date needs to be extended.
Inexpensive Service
Comments: My experience with Proliant is that the service offered are fairly easy to use. What I have a problem with is the Payroll Manager's you get assigned to you could improve. I currently sent two emails to my new Payroll Manager that got assigned to our account that were completely ignored. This is making me seriously consider switching to a different company that offers better customer service for issues and problems. I have had other Account Managers help out tremendously, but our current Manager could use some improving. She is a bit incompetent. Told me I needed to add dependents in our benefit section and then when the 1095C's were printed, the dependents aren't even listed. Why did I spend 3 hours doing this task at her request and they weren't even on the forms. Makes no sense.
Pros:
I like that this software is fairly easy to use and very affordable compared to other programs we have used.
Cons:
The reporting process is a bit more complex than I would like it to be.
