Mint Service Desk

Who Uses Mint Service Desk?

Prepared for companies who are looking for a solution that can be installed ON premise on their own infrastructure (i.e. private cloud).

What Is Mint Service Desk?

Mint Service Desk is a powerful tool that contains the functionality of service desk and asset management all in one.

AVAILABLE ON PREMISES.

Key features:
- flexible asset management structure
- ticketing system integrated with asset management
- email integration
- custom ticket types

Mint Service Desk Details

OPGK RZESZOW

http://www.mintsd.com

Founded 2011

Mint Service Desk Pricing Overview

Mint Service Desk has a free version and offers a free trial. Mint Service Desk paid version starts at US$4.00/month.

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Starting Price

US$4.00/month

Pricing Details

Up to 3 agents Mint Service Desk is free.

Free Version

Yes

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Mint Service Desk Features

  • Agent Interface
  • Auto Dialer
  • Automated Routing
  • Chatbot
  • Collaboration Tools
  • Computer Telephony Integration
  • Interactive Voice Response (IVR)
  • Quality Management
  • Queue Management
  • Reporting/Analytics
  • Workforce Management

View full list of Contact Center Software

  • Alerts / Escalation
  • Appointment Management
  • Call Centre Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

View full list of Customer Service Software

  • Asset Categorisation
  • Asset Library
  • Asset Sharing
  • Customisable Branding
  • File Conversion
  • Metadata Management
  • Mobile App
  • Reporting/Analytics
  • Search/Filter
  • Version Control
  • Workflow Management

View full list of Digital Asset Management Software

  • Alerts / Escalation
  • Automated Routing
  • Call Centre Management
  • Customisable Branding
  • Document Storage
  • Email Integration
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Ticket Management
  • Workflow Configuration

View full list of Help Desk Software

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

View full list of ITSM Tools

  • Audit Trail
  • Corrective and Preventive Actions (CAPA)
  • Disaster Recovery
  • IT Incident Management
  • Incident Reporting
  • Investigation Management
  • OSHA Compliance
  • Safety Incident Management
  • Task Management

View full list of Incident Management Software

  • CMDB
  • Change Management
  • IT Asset Management
  • Incident Management
  • Knowledge Base
  • Mobile Access
  • Procurement Management
  • Remote Control
  • SLA Management
  • Self Service Portal

View full list of Service Desk Software

Mint Service Desk Alternatives

More Mint Service Desk alternatives

Mint Service Desk Reviews

Read all reviews

Overall rating

4.7/5

Average score

Ease of Use 4.5
Customer Service 4.7
Features 4.5
Value for Money 4.7

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Verified Reviewer
Technical Program Manager
Financial Services, 1,001-5,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 9/10/2020

"Very good Asset Management tool"

Pros: I like that it has its own ticketing system integrated with it.

Cons: I wish they improve and modernize the user interface.

  • Reviewer Source 
  • Reviewed on 9/10/2020
Verified Reviewer
business development latin america
Financial Services, 11-50 Employees
Used the Software for: Free Trial
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 28/5/2019

"Great system"

Pros: It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.

Cons: I like everything is very helpful and easy

  • Reviewer Source 
  • Reviewed on 28/5/2019
Lukasz B.
CEO
Computer Software, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 23/7/2020

"Ease of use is the key"

Comments: Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so ergonomic and fast. Now we have control on every step in ticket management.

Pros: I replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software.

Cons: For our purposes everything is ok. It is great for ticket management.

Vendor Response

by OPGK RZESZOW on 29/7/2020

Dear Lukasz,

Thank you for warm words. We are doing our best to make sure the product meets customer expectations.

  • Reviewer Source 
  • Reviewed on 23/7/2020
Constance K.
Supervisor
Banking, 10,000+ Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 14/6/2019

"Excellent"

Comments: Very professional and fantastic service

Pros: Very flexible. Asset management combined with service desk in a really good way. Chat oriented communication.

Cons: At the beginning it might be difficult to understand the whole concept of the system but once you get into the details it occurs that it's really powerful in terms of configuration and adoption to the organisation in which it works.

Vendor Response

by OPGK RZESZOW on 17/6/2019

Thank you for reviewing us. We are working hard to improve the overall onboarding experience.

  • Reviewer Source 
  • Reviewed on 14/6/2019
Mohd azfar M.
Application Consultant
Information Technology & Services, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    3 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 20/5/2020

"Great new comer"

Pros: Ease of use. Chat oriented communication.

Cons: As the system is new, not all features available but current features already enough for helpdesk and asset management.

Vendor Response

by OPGK RZESZOW on 29/5/2020

Thank your for your review. We are working hard to improve our solution.

  • Reviewer Source 
  • Reviewed on 20/5/2020