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TaxDome
What Is TaxDome?
TaxDome is an all-in-one practice management platform for CPAs, EAs, bookkeepers, and accounting firms.
TaxDome allows firms of all sizes to streamline their practice by using one platform for both internal practice management (workflow, CRM, reporting) and client-facing tools (documents, signatures, invoicing, messages). Every client, every email, every job, every invoice: all in one shared place for your team.
Automated workflows, signatures, client onboarding, and client communication are some of the main features.
Who Uses TaxDome?
Accountants, Bookkeepers and Tax Professionals
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Reviews of TaxDome
Alternatives Considered:
After Careful Review...
Pros:
We loved the ease of setting up clients in the portal and believe it is the best setup experience for our clients.
Cons:
I wish there were more AI integrations for email and more APIs for tax organizer customization
TaxDome Response
2 weeks ago
Hello Kurt, Thank you for your review. It is valuable to us! We are thrilled that you loved the ease of setting up in our portal. We are always aiming to provide you with the best user experience. We are sorry to hear that you wish there were more AI integrations for email and more APIs for tax organizer customization. We are always working to improve our features and functionality. We appreciate all ideas and try to listen as much as possible to all suggestions that come from our subscribers. If you would like to contribute suggestions or ideas that you might think will improve your experience using TaxDome, or if there is anything you would like to share with us, please do so by submitting a feature request. You can submit a request by clicking the blue question mark in the top right corner and selecting Feature Requests. If you have any questions or need assistance with anything, please let us know. Have a wonderful day.
Alternatives Considered:
New User with high expectations
Comments: So far the free trial has been a good amount of time to put TaxDome through the paces with a handful of actual clients. The integration with Zapier has also been key to help easily integrate the tech stack.
Pros:
I like the front-end client experience. I've had several compliments on the ease of the client portal and the ease of uploading documents.
Cons:
I wish CPA Charge worked with the TaxDome invoice bill payment feature.
TaxDome Response
4 weeks ago
Hello, Aaron! Thank you for sharing your thoughts on your experience during the free trial. We're thrilled to hear that you've had a good amount of time to thoroughly test TaxDome with actual clients! We appreciate your positive feedback on the ease of the client portal and document uploading. Regarding your feedback on CPA Charge and the TaxDome invoice bill payment feature, we value your input. We'll take this into consideration as we work on future updates to enhance the functionality and compatibility of our features.If you have any further suggestions or if there's anything else you'd like to share, please feel free to reach out.
Alternatives Considered:
Great in theory; not in practice
Comments:
Would not recommend it.
In concept, I think TaxDome could be a great product, but it seems like they don't get the user experience and the workflow of actual accountants. I wish as they were developing their features they would jump on calls with clients and observe how they expected the feature to work and make the according changes. I am very tech saavy, but so many of their features are just so unnecessarily cumbersome or don't do what we need them to.
Pros:
They are constantly making updates. The client portal is a much cleaner experience then the software we moved from. Customer service is responsive (even if not always helpful; see cons). I like being able to send clients messages and task lists - that is very helpful.
Cons:
Customer service is VERY responsive, but they often seem to misunderstand what we are asking. They will propose solutions and workarounds that don't solve the problem we are describing. There is a very active feedback board that seldom gets comments and updates about where certain features are in the pipeline. As soon as you suggest a feature it's put in the "under review" category but some features have hundreds of votes and have been "under review" for over a year with no comment from TD.
TaxDome Response
last month
Hi there! Thank you very much for your review. Our product team would love to hop on the phone with you and see how we can make the platform work better for you and understand your pain points. Your name isn't visible on the review so can you please send an email to [email protected]? We'll make sure it's handled right away. Thank you!
Alternatives Considered:
Setting up a practice and TaxDome
Comments: So far my experience has been great even though overwhelming. Customer service has been super helpful and the library of resources is huge. It's just a lot to take on at first, but I'm hoping it will pay off exponentially.
Pros:
So far I'm still in the set-up phase, which is overwhelming, but I like the ability to be able to set automations so that work will move forward without someone physically doing it. The client portal is easy to use and can be branded. The document storage and portal are what drew me to TaxDome, but the other features are empowering for someone setting up a new practice.
Cons:
So far there is no ability to just preview a template without adding it to the pipeline or workflow, which is creating a huge mess of tags and other items that will require clean up. The ability to view in the library without adding would be huge.
TaxDome Response
2 months ago
Hello Linsay, Thank you very much for your review. It is valuable to us! We are happy that you like our software, and the diversity of features we have to offer including our automations feature and document storage. One of our main aims is to make everything available in TaxDome so that you do not have to switch between multiple apps or programs and keep everything in one place. We would like you to know that our departments are working on improving the software all the time. We appreciate all ideas, and try to listen as much as possible to all suggestions that come from our subscribers. If you would like to contribute suggestions or ideas that you might think will improve your experience in using TaxDome, or if there is anything you would like to share with us, please do so by submitting a feature request. You can submit a request by clicking the Blue Question Mark icon in the top right corner, and selecting Feature Requests. If you have any questions or need assistance with anything please let us know. Have a wonderful day.
Alternatives Considered:
A big help for my business
Comments: I am still setting it up to get more out of it, and I am still learning. Once I have it all figured out I think it's going to help me improve in efficiency and cut the time consuming repetitive tasks. Even with the price increase, it's going to help my business grow so it will help the bottom line.
Pros:
All-in-one service: client portal, website, documents in the cloud, electronic signature, client management, client communication, etc. Time saving features with automation, bulk emails, among other things. Highly customizable. You can request one on one sessions with the very knowledgeable staff for setting up and questions at no additional charge.
Cons:
The learning curve. This is a very useful service and since it's customizable you have to learn how to use it and it's not easy for the amount of features it has, which is a plus, but you have to put the time to take advantage of it. The price was very competitive when I started using it a couple of years ago, and they claimed that it was going to stay the same forever, but it was increased dramatically a few months ago. Still, I have renewed for 3 more years at the higher price because I think it's worth it.
