Who Uses This Software?

Breezeway's target markets include vacation rental managers, residential managers, corporate housing providers, hotels & hostels, resorts, and cleaning/maintenance services.

Average Ratings

20 reviews
  • Overall 4.5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 5 / 5
  • Features 4.5 / 5
  • Value for Money 5 / 5

Product Details

  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support Business Hours

Vendor Details

  • Breezeway
  • https://www.breezeway.io
  • Founded 2016

About Breezeway

Combining deep data with robust field management, Breezeway's intelligent property operations & messaging platform gives hospitality operators the most comprehensive toolset to ensure every clean, inspection, and maintenance job is done right. Created by the Founder of FlipKey and the team that grew vacation rentals into a world-class product at TripAdvisor, Breezeway enables property managers to drive time and cost savings, and fuel business growth.

Breezeway Features

  • Built-in Accounting
  • CRM
  • Catering
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental
  • Credit Check
  • Online Payments
  • Tax Management
  • Tenant Management
  • Tenant Portal
  • Vacancy Management
  • Website Management
  • Contact Management
  • Fee / Commission Management
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Lead Management
  • Owner Statements
  • Payment Processing
  • Property Database
  • Reservations Management
  • Vendor Management
  • Work Order Management

Breezeway Most Helpful Reviews

6 Months In

Reviewed on 7/6/2019
Shad K.
Property Manager
Real Estate, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Executive has been a great help through the whole implementation

Pros: Software has certainly made my scheduling of maintenance and housekeeping easier. It helps

Cons: Requests:
1. All Statuses should and need to be a different color. Mainly Finished and Approved should be quite different. I would love to have the status change to something like Exported with another color when I send to escapia.
2. Team communication. I would love the option to text and message from within breezeway so all communication stays within breezeway. This would a direct texting/messaging within the app with similar notifications of a text message.
3. Auto scheduling without having to go through the process of committing with last minute bookings. If I'm off on Saturday and Sundays and an new booking happens on Saturday for a sunday arrival, Breezeway should just schedule my appropriate tasks so HK gets notified.
4. The ability to upload PDF docs to properties so we can keep reciepts and other warranty info with property.

MUST HAVE PRODUCT!!!

Reviewed on 6/6/2019
Stacy W.
General Manager
Hospitality, 13-50 Employees
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We love it, and can't wait to learn more!!

Pros: As an Owner/General Manager of a vacation rental company I am inundated with new software and products all the time. I decided to give this one a try and we have been blown away. It is going to give me so much information on how we run our business, and how much tasks and supplies are truly costing me. We have only been using it about 3 months and we haven't even dived in to all of it.

Cons: Comments section has been the hardest for us. We use slack and like its ease of keeping everyone in the loop. We feel the comments section isn't as quick and easy for people to use, again its been 2 months so could be us :)

Breezeway is a major part of our success

Reviewed on 7/6/2019
Susan P.
Office Manager and Owner Liaison
Accounting, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Our overall experience has been very positive. The cleaners were a bit overwhelmed at first but they got over that. Our use of BW has led to a much higher guest satisfaction and also owners are happier too. I am the owner liaison and when I contact an owner about an issue at their cabin, it is so much easier to have all the information at my fingertips.

Pros: We find it very helpful that info regarding each of our properties is kept organised. Before Breezeway, it was always a challenge to keep up with issues/tasks but now Breezeway helps us keep things moving forward to full completion. I feel more comfortable that our properties will be perfect for our guests.

Cons: I would like to be able to view more abbreviated reports. I'd also like our reservation numbers for cleaning tasks to feed through.

Saves time and money!

Reviewed on 23/7/2019
David W.
General Manager
Hospital & Health Care, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: This system has helped us save time and money and does for me in an hour what used to take a full time employee all day. We use it daily and it’s easy for any housekeeping team and my inspectors to implement and keep track of my properties.

Pros: Ease of use.
Reliability.
Availability across computer, phone, tablet.
Customer service and support.

Cons: Slight compatibility issues with property management software

Managing Employees

Reviewed on 6/6/2019
Eloy G.
Owner
Hospitality, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: What has mostly kept me with Breezeway is the customer support. I have had some challenges settling in but the customer support has been great and kept me moving forward.

Pros: There are lots of things I like about your software. I was only going to try you guys out (along with some of your competitors) but a few months later, I'm still with you. I think although I think there are areas I would like to see improved, you guys have a nice system to keep my cleaning, inspections and maintenance organized.

Cons: It takes time to setup but I'm not sure how you could change that component of it. Other areas include: It is slow to update. For example, when we assign a job to someone, it takes a minute to show up on their app. Another is that I need to be able to load a more detail into employees schedule, i.e. when one of them is on vacation or has an appointment. It would be nice to have your system remind me when someone is not available for a job.

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