---
description: Learn more about Hippo price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Hippo Pricing, Cost & Reviews - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Hippo](/software/185789/hippo)

# Hippo

Canonical: https://www.capterra.ie/software/185789/hippo

> Improve customer retention and reduce churn by automating omnichannel engagements and centralizing your customer support.
> 
> Verdict: Rated **4.8/5** by 4 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Hippo?

Designed for small businesses and large enterprises, Hippo helps you create a personalized customer experience with omnichannel engagements, centralized customer support and marketing automation.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 4 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.3/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: JungleWorks
- **Location**: San Francisco, US
- **Founded**: 2011

## Commercial Context

- **Starting Price**: US$17.00
- **Pricing model**: Usage Based (Free version available) (Free Trial)
- **Pricing Details**: Starts with $17 per agent for a month.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, Brazilian Portuguese, English, European Portuguese, French, Hindi, Malay, Portuguese, Spanish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Autoresponders
- Chat/Messaging
- Customisable Branding
- Mobile Access
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History

## Integrations (5 total)

- Jugnoo
- Panther
- Plivo
- Shopify
- Yelo

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.capterra.ie/directory/30797/live-chat/software)

## Alternatives

1. [LiveAgent](https://www.capterra.ie/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [WhatsApp](https://www.capterra.ie/software/180345/whatsapp) — 4.7/5 (16297 reviews)
3. [Slack](https://www.capterra.ie/software/135003/slack) — 4.7/5 (24046 reviews)
4. [Text Request](https://www.capterra.ie/software/167015/text-request) — 4.6/5 (1193 reviews)
5. [LiveChat](https://www.capterra.ie/software/62194/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "Highly Recommend\!" — 5.0/5

> **Meghan** | *2 April 2025* | Apparel & Fashion | Recommendation rating: 10.0/10
> 
> **Pros**: Hippo was a great resource our company added. It was easy to use and exactly what we were looking for.
> 
> **Cons**: The installation process was a little long and frustrating because of our specific types of computers/software.

-----

### "good conversational plattaform" — 4.0/5

> **crasue** | *28 June 2021* | Arts & Crafts | Recommendation rating: 8.0/10
> 
> **Pros**: the Customizable Chat Bots, the chance to have a 14 day trial , the pricing is affordable for all the features you can use through hippo, the use of tags is useful , and the options for the metrics too
> 
> **Cons**: till now, i haven't got any problems or something i dislike about it
> 
> it has helped me with my customers to stay conected, saved me time  in my bussines hours , and catch the attention of new customers

-----

### "user not-so-friendly" — 5.0/5

> **Verified Reviewer** | *27 February 2020* | Nonprofit Organisation Management | Recommendation rating: 6.0/10
> 
> **Pros**: I liked that it was easy enough to manage vehicle repairs that my department was using daily
had in depth detail about maintenance for a vehicle vs. general repairs
> 
> **Cons**: didn't seem to be too user-friendly. took too many "clicks" to get to where you wanted to go. It could've used an upgrade, like an A.I type fill-in the blank.
> 
> overall, I'm 50/50 on this program, although I didn't have enough time of continuous use on it

-----

### "Hippo" — 5.0/5

> **Scott** | *19 May 2019* | Nonprofit Organisation Management | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use with no issues when downloading and low/no price.
> 
> **Cons**: None that have come up since using this product.

## Links

- [View on Capterra](https://www.capterra.ie/software/185789/hippo)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/185789/Hippo/> |
| en-AE | <https://www.capterra.ae/software/185789/hippo> |
| en-AU | <https://www.capterra.com.au/software/185789/hippo> |
| en-CA | <https://www.capterra.ca/software/185789/hippo> |
| en-GB | <https://www.capterra.co.uk/software/185789/hippo> |
| en-IE | <https://www.capterra.ie/software/185789/hippo> |
| en-IL | <https://www.capterra.co.il/software/185789/hippo> |
| en-IN | <https://www.capterra.in/software/185789/hippo> |
| en-NZ | <https://www.capterra.co.nz/software/185789/hippo> |
| en-SG | <https://www.capterra.com.sg/software/185789/hippo> |
| en-ZA | <https://www.capterra.co.za/software/185789/hippo> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Ireland","address":{"@type":"PostalAddress","addressLocality":"Dublin","addressRegion":"D","postalCode":"D02 NP94","streetAddress":"2 Park Place, 3rd Floor, Hatch St Dublin, D02 NP94 Ireland"},"description":"Capterra Ireland helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ie","url":"https://www.capterra.ie/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.ie/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Hippo","description":"Hippo is a 360 solution for your business to provide your customers with a seamless experience through conversational support and customer engagement automation. Interact with your customers across multiple channels including emails, SMS, push notifications, WhatsApp and many more.\n\nHippo also comes with the best In-app customer support features to boost your productivity like chatbots, live chats, phone calls, audio/video calls, etc.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0a756a00-d97b-4487-b357-c02d43599c95.png","url":"https://www.capterra.ie/software/185789/hippo","@type":"SoftwareApplication","@id":"https://www.capterra.ie/software/185789/hippo#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":4},"offers":{"price":"17","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"FAQPage","@id":"https://www.capterra.ie/software/185789/hippo#faqs","mainEntity":[{"name":"What Is Hippo?","@type":"Question","acceptedAnswer":{"text":"Hippo is a 360 solution for your business to provide your customers with a seamless experience through conversational support and customer engagement automation. Interact with your customers across multiple channels including emails, SMS, push notifications, WhatsApp and many more.Hippo also comes with the best In-app customer support features to boost your productivity like chatbots, live chats, phone calls, audio/video calls, etc.","@type":"Answer"}},{"name":"Who Uses Hippo?","@type":"Question","acceptedAnswer":{"text":"Designed for small businesses and large enterprises, Hippo helps you create a personalized customer experience with omnichannel engagements, centralized customer support and marketing automation.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/30797/live-chat/software","@type":"ListItem"},{"name":"Hippo","position":3,"item":"/software/185789/hippo","@type":"ListItem"}],"@id":"https://www.capterra.ie/software/185789/hippo#breadcrumblist"}]}
</script>