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Blackbaud Grantmaking

Blackbaud Grantmaking

What Is Blackbaud Grantmaking?

Blackbaud grantmaking's powerful database capabilities mean that data from your applications directly flow into your system so that you can manage relationships, not just applications. Save your team time on administrative tasks with customizable workflows so that they can focus on what matters most - your mission. With the most robust and easy-to-use reports on the market and visually stunning dashboards, you can evaluate previous impacts and make data-driven decisions about future funding.

Who Uses Blackbaud Grantmaking?

Blackbaud Grantmaking serves a wide array of funders of all sizes including foundations, trusts, nonprofits, hospitals, educational institutions and corporations.

Blackbaud Grantmaking Software - Dashboard
Blackbaud Grantmaking Software - Contact Record
Blackbaud Grantmaking Software - Approval Workflow
Blackbaud Grantmaking Software - Reports Manager
Blackbaud Grantmaking Software - Search

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Reviews of Blackbaud Grantmaking

Average score

Overall
3.7
Ease of Use
3.5
Customer Service
3.9
Features
3.7
Value for Money
3.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Melissa
Grants Coordinator in US
Executive Office, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Blackbaud Review

5.0 2 years ago

Comments: Blackbaud allows me to provide my team the information they need to conduct their work.

Pros:

Blackbaud offers a broad array of features that provide valuable information for managing grant awards.

Cons:

Blackbaud is highly customizable and heavily nuanced. A feature that is welcome but can be tedious.

Jenny
Grants Officer in US
Philanthropy, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Meets our needs

4.0 2 years ago

Comments: We've stayed with BBG because it allows us to do what we need it to do, and we've found workarounds for tasks it can't do (like forecasting grant budgets).

Pros:

Blackbaud Grantmaking meets our needs for grant tracking, online applications and document and relationship management. We like being able to build custom reports and automate reminders, and it's easy to pull up a grant history or run a tax status check.

Cons:

However, BBG is not the most user-friendly product in the marketplace. It takes a lot of clicks to get to what you need and we lost some functionality when the platform migrated to SKY View. Advanced features (like changing views and searches to look for multiple criteria) are not intuitive and require staff training. There's a robust library of pre-built reports but it can be difficult to wade through to find what you need. We also have to spend a good bit of time helping grantseekers navigate the online grant portal.

Alan
Program director in US
Philanthropy, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Problematic without support capacity in the company

1.0 2 years ago

Comments: Negative. I we weren't a small shop and I did not have to do the conversion work myself I would definitely switch to another product.

Pros:

The installation was relatively easy and the team helpful. It handles most functions reasonably well.

Cons:

The support has declined over the years, and especially since Gifts was acquired by Blackbaud. When endusers have difficulties, it is difficult to know exactly what they are and to communicate this to helpdesk staff. Wait times for help are often excessive. It is difficult to modify original configurations without expensive additional help. Administration is more time consuming than it should be especially for a small shop with the program staff is also the tech staff.

Amy
Manager, Grants Administration and Operations in US
Philanthropy, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Better than what we had, but still doesn't deliver on all of the promise.

4.0 5 years ago

Pros:

I like the ability to customize views and dashboards for specific users.

Cons:

I'm still frustrated at the lack of integration between Blackbaud's suite of products. Part of the reason we stuck with Blackbaud when transitioning from Gifts Classic is because we were moving to FENXT for our financial software. We were promised that these programs would integrate in some way, and that hasn't happened.

Ovidiu
Admin Assistant in Netherlands
Used the Software for: 1+ year
Reviewer Source

GIFTS is great for good audit trail-grants processes. Although it needs major updates.

4.0 6 years ago

Comments: GIFTS does what it is meant to do. It helps you manage your grant making process from first contact to closure. However, it falls short in the user friendliness area and cannot keep up with other more innovative competitors.

Pros:

This is a secure grant making specialised tool that is bound to give you everything needed to manage grant applications from application stage to reporting and closing. It offers great and clear ways of managing grants at different stages and far surpasses what an excel spreadsheet could do in this regards. The GIFTS plugin for outlook works great and you can rely on it to make sure all emails and documents relating to your grants process are safely stored and can be retrieved at any point.

Cons:

Not very user friendly. Might have been good some years ago but now with competitors like Salesforce, GIFTS really need to catch up fast before it loses customers. We had to switch away from GIFTS as it became a burden for us to control and was full of unnecessary tools. I addition, we did not find the price agreeable for the amount of work we did with the program. The manual is a hefty 400 pages book which you cannot be bothered to read for troubleshoot. GIFTS really needs to upgrade to a newer style of troubleshooting with in-built free text searches for issues.