Cornerstone HR

"We use Cornerstone for all of our training needs and overall it's not bad"

Pros: If you're like me and you work in a larger enterprise company, you'll be using Cornerstone for all of your training needs. it's simple, easy to use/navigate and great for tracking all of your current trainings

Cons: There are times where the material may be buggy, but it has nothing to do with Cornerstone but with the trainer developing the material

"Good product, but need to update support"

Pros: The ability to customize and create templates that work for you and your organization. Its not always perfect but for the most part the flexibility provided was really helpful during our design phase.

Cons: The customer support left a lot to be desired. Hard to reach reps, cases took too long to resolve, and at times they just did not match their SLA. Also their community page was hard to follow which made it hard to pull useful info.

"Has potential, but it was not used properly"

Comments: Overall, if you have good people to get it going then go for it, but if your org isn't tech savvy then maybe you need another software when someone does more of the work for you so you can't mess it up.

Pros: I liked the set up for evaluations. I feel like there were areas that could be used to motivate employees and get the right people involved on approvals and moving forward with raises. My favorite part was the badges area which was fun in getting and giving badges.

Cons: It never worked like it should. This is not Cornerstone's fault, I think it was the organization who set this up maybe wasn't savvy enough get the settings right. They made lots of errors they had to fix.

"Talent Management at its finest"

Comments: Cornerstone is the best and most comprehensive solution that I have seen for talent management. I have used the LMS, Performance, Succession, Connect and Extended Enterprise modules. CSOD continues to make enhancements to their product, especially with Learning, Connect and Performance, but where they are lacking is in enhancements to their mobile app and to their Succession module. While I do find great value in reaching out to their Global Product Support team, it will sometimes take days and even weeks before you get a response from them on a case. The communication to the customer is lacking there.
Additionally, I find that some of the modules, such as Performance and Succession, can be really complex and require a lot of testing and trial and error to get things right. It does help that you are given two test environments (Stage and Pilot) to test things in. The quarterly releases have also gotten better over time, with many resources that can be used throughout User Acceptance Testing and the rest of the release cycle.
Change is not always handled seamlessly for the customer, as we have experienced major delays when our Account Manager was on leave and also our Client Success Manager was out on leave. The people who filled in for them seemed overwhelmed and as a result there was a lack of communication.
Overall, Cornerstone is a great encompassing talent management system and I have not encountered another company that comes close to what they offer.

"An integrated HRIS experience for your employees"

Pros: My institution uses several modules for Cornerstone and as an end-user that is what appeals to me most. I can apply for positions, sign-up for trainings, share kudos with colleagues, and view performance goals and reviews all in one place. I'm really interested to see how my organization leverages the platform in the future.

Cons: Cornerstone seems user-friendly at first glance, but this is only the case for the most frequently accessed items. My institution also seems to have regular outages and issues with supporting the system.