--- description: Learn more about SmartCustomer price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SmartCustomer Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [Review Management Software](/directory/31024/review-management/software) > [SmartCustomer](/software/184152/sitejabber-business-suite) # SmartCustomer Canonical: https://www.capterra.ie/software/184152/sitejabber-business-suite Page: 1 / 4\ Next: [Next page](https://www.capterra.ie/software/184152/sitejabber-business-suite?page=2) > The customer reviews platform where millions of buyers and businesses worldwide come together. > > Verdict: Rated **4.4/5** by 65 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SmartCustomer? Online businesses of all sizes, across all verticals, looking to accelerate growth using customer reviews to boost their online presence, resulting in increased conversions and sales. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 65 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Sitejabber - **Location**: San Mateo, US - **Founded**: 2008 ## Commercial Context - **Pricing model**: (Free version available) - **Pricing Details**: Liftoff Plan Basic review sourcing capabilities for the budget-minded. Accelerate Plan All the essentials for company reviews at lower volumes. Ascend Plan The full suite of review management tools – best for most businesses. Custom Plan: Perfect for high-volume product review environments. Please contact us for more information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, China, New Zealand, United Kingdom, United States ## Features - Campaign Management - Customer Experience Management - Dashboard - Engagement Tracking - Keyword Tracking - Negative Feedback Management - Response Management - Review Monitoring - Review Notification - Review Request - SEO Management - Sentiment Analysis - Social Media Integration - Social Sharing - Third-Party Integrations ## Integrations (7 total) - Adobe Commerce - BigCommerce - Instagram - Meta for Business - QuickBooks Online Advanced - Shopify - Twitter/X ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Review Management Software](https://www.capterra.ie/directory/31024/review-management/software) ## Related Categories - [Review Management Software](https://www.capterra.ie/directory/31024/review-management/software) - [Reputation Management Software](https://www.capterra.ie/directory/30750/reputation-management/software) - [NPS Software](https://www.capterra.ie/directory/32075/nps/software) ## Alternatives 1. [Okendo](https://www.capterra.ie/software/176189/okendo) — 4.9/5 (223 reviews) 2. [Trustpilot](https://www.capterra.ie/software/169618/trustpilot) — 4.5/5 (1202 reviews) 3. [TrueReview](https://www.capterra.ie/software/210085/truereview) — 5.0/5 (150 reviews) 4. [Birdeye](https://www.capterra.ie/software/152997/birdeye) — 4.7/5 (702 reviews) 5. [NiceJob](https://www.capterra.ie/software/142037/nicejob) — 4.9/5 (202 reviews) ## Reviews ### "Broken Dispute Tools, Suppressed Positive Reviews, Aggressive Sales Pressure — FTC Consent Order Says It All" — 1.0/5 > **Jenna** | *7 February 2026* | Arts & Crafts | Recommendation rating: 0.0/10 > > **Pros**: The concept of a consumer review platform is good in theory. The dashboard interface is clean and easy to navigate initially. > > **Cons**: Where do I begin. We are a 25-year-old business featured in Forbes, BBC, The Guardian and Vogue. Sitejabber created our listing without authorization and refuses to remove it. When a reviewer posted provably false claims, we submitted comprehensive evidence including delivery confirmation, payment records, and the reviewer's own enthusiastic emails. Sitejabber declined our report with a generic template and marked it "Report Declined" with no appeal. Their suggested "Verification Request" tool returns a 404 error — the tool literally does not exist. A customer left us a glowing 5-star review — Sitejabber published it momentarily then removed it permanently. Meanwhile false 1-star reviews stay forever. After declining our evidence, Sitejabber emailed us saying we have a 1.5 rating and offering paid tools to "fix" it. For years their sales reps \[sensitive content hidden\] called and emailed repeatedly pressuring us to buy premium plans. The pattern: host negative reviews, suppress positive ones, break dispute tools, then sell you the solution. Sitejabber is under an FTC Consent Order (January 2025) for misrepresenting reviews. We have filed complaints with the FTC, BBB, and California Attorney General. > > Sitejabber's business model appears designed to trap businesses. They create unauthorized listings, accumulate negative reviews, suppress or remove positive ones, provide broken dispute tools, then aggressively pressure you to pay for premium services to improve the rating they manufactured. When provided with irrefutable evidence that a review is false — including delivery proof, payment records, and the reviewer's own contradictory emails — they send a generic response and close the case. We have filed formal complaints with the FTC (Report 197458219), BBB, and California Attorney General. Any business considering Sitejabber should read their 15 BBB complaints first. Other businesses describe identical experiences. ----- ### "The WORST tech company I have had the displeasure of dealing with." — 1.0/5 > **Matthew** | *22 January 2025* | Retail | Recommendation rating: 2.0/10 > > **Pros**: That it had a great process for collecting and soliciting reviews. > > **Cons**: Their lock-in contracts, unethical business decisions, lack of support / accountability for their clients and > > Anyone that is considering paying for or using Sitejabber's services—I would heed caution and consider other review platforms. Be careful of unethical business practices, lock-in contracts and blackmail to continue using their services. Probably one of the worst experience I have ever had with a tech company as a small business owner. We spent thousands of dollars to use their services to collect reviews through their platform from mid 2021 to mid 2024. After deciding to discontinue using their services—almost 2-3k of our 5 star reviews were removed from our profile, and we were left with an extremely poor business rating due to their broken rating system. We requested Sitejabber to remove our listing from their site, fix our listing or refund us the money that we spent to use their services. They took no accountability, refused to remove our listing and then said the only solution to fix the issue is to continue paying full price for their services with a 1 year lock in contract? Now we are left with no other option, and unfortunately forced into continue paying for the services. ----- ### "A Website That Saved Me From Scams" — 5.0/5 > **Ryan Samuel** | *23 November 2022* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: I am using Sitejabber as a review website to see different online opportunities that will not fool me. For many years I've been using this and they have very accurate in reviews. In the past, I have been scammed many times because I don't know this yet. They have high standards in reviews which is very helpful in finding the legitimate and scam online opportunities. Whenever I search for an online opportunities, I always go to this website and check their reviews. This website is a gold for me. > > **Cons**: There is nothing I don't like about this website because it saved me from different online scams lurking across the internet. > > I've earned many times on different online opportunities because of their reviews. I can determine whether they are scam or not. Sitejabber for me is phenomenal. ----- ### "Excellent value, and the best response rate I've seen." — 5.0/5 > **Benjamin** | *29 June 2021* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Our driving factor for switching to Sitejabber after using three other review services for years, was simply that it proved to be an effective all-in-one solution that drove better results that the other three services combined. It was the most expensive of the four, however, since it allowed us to save by rolling everything into one platform, this was an obvious choice. > > **Cons**: The on-site badging could be more useful if it was smaller, and on a transparent background. > > From implementation, to everyday use, we have had excellent experiences with Sitejabber, it's services, results, and employees. ----- ### "Pretty good reviewing platform" — 4.0/5 > **Kevin** | *30 May 2021* | Computer Software | Recommendation rating: 6.0/10 > > **Pros**: Hi like how serious they take reviews. They have standards and verification like requiring actual proof before letting someone post a review. They have a system that really puts pressure on anyone who tries to do fake reviews. I really love that about them, they take fake reviews seriously. > > **Cons**: It just doesn't seem too mainstream or used as much as Yotpo or TrustPilot. They sadly seem to be a rarely used reviewing platform so they aint suggested. > > If you want a reviewing system that is reliable and amazing at preventing fake stuff, go with them. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.ie/software/184152/sitejabber-business-suite?page=2) ## Links - [View on Capterra](https://www.capterra.ie/software/184152/sitejabber-business-suite) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data