Who Uses This Software?
Small and medium-sized businesses in the United States.
Average Ratings58 reviews
- Overall 4.9/5
- Ease of Use 4.9/5
- Customer Service 5/5
- Features 4.6/5
- Value for Money 4.9/5
- Starting Price US$1,500.00
- Pricing Details Straightforward and simple pricing.
- Free Version No
- Free Trial No
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Rep)
- Lola Travel Company
Lola.com's intuitive platform makes it easy to book flights and hotels in minutes. Individual traveler profiles, digital travel receipts, and straightforward company guidelines make it easier than ever to manage corporate travel. With our 24/7 travel support team, traveler managers and executive assistants can finally get their nights and weekends back. Automatic expense reporting eliminates paper receipts and smart guidelines keep travelers on budget.
Lola Most Helpful Reviews
Reviewed on 24/5/2019
Lola makes booking travel easy!
Comments: Lola has been great! Booking travel is a timely process but having everything basically in one portal that is easy to use has made it easier than I thought it could be. I truly appreciate these people and this program - it has made my job much easier!!
Pros: I like that the software is user friendly and you dont have to be super tech saavy to navigate it! The 24/7 concierge service has legit been a life saver and is definitely worth the price of this portal by ITSELF. They answer in a timely fashion and are able to help solve any last minute issues or unforseen events with ease and grace. They make my job a lot easier and less stressful for travel - it is so appreciated!!
Cons: Rental car bookings just became available which is great but I requested someone to schedule a time to go over this part of the portal with me and I still havent heard back. I am unsure of how this new addition will work with our corporate accounts set up with direct billing.
Reviewed on 7/6/2019
Their support is top notch!
Comments: It has helped to take the stress out of looking for travel options and needing to get reimbursed for tickets. The added bonus of having their team on standby in case anything goes wrong is a big weight off my shoulders too!
Pros: Their support is awesome, and it was great to have someone to turn to when flights got delayed. Sadly, they couldn’t help me with checking in (I would’ve done it myself anyway) or booking me on a new flight when I missed my connection because of the weird relationship between British Airways and American Airlines. But the woman on support tried her best and was super helpful telling me where I needed to go to rebook and which flights had availability. She gave me the info I needed to rebook on a flight that was only a few hours away instead of 12 hours away.
I did find it odd that I had no access to an itinerary or any e-ticket #s, so when it did come to check in, I had no reference that worked. I had to log in to the AA website to retrieve my booking ref.
I also find the search a little buggy sometimes and I'd love to have access to the iPhone app from the UK.
Reviewed on 2/4/2019
Customer Service is Key when traveling
Comments: I travel a lot for my business and We started using Lola on Jan 1st. Lets just say they blow every travel agency out of the water. Their customer service is amazing. No matter time of day or night week days or weekends they are amazing. One instance, is a flight was over sold I had a confirmed ticket but once it was over sold the flight company first asked me if I would be willing to catch a flight the next morning. When I told them I could not they told me I did not have a choice. Since I am a bigger person and cannot fit in the seat with the arms down they told me I was not getting on the flight. I called Lola to see what we could do. I had to be at a customer site the next morning at 7:00 am and the flight did not get in until 8:30 am and was an hour drive to the customer. So I had to go that night. Keep in mind this was on St. Patty's day. Lola went out of their way to get me on a flight. Since there was not another option they purchased me a first class ticket on their dime, and because of that allowed me to get to my customer on time. Customer service at its best when they do anything to help you out.
Pros: Easy of use, very easy to book, chat for customer service, customer service as a whole is amazing.
Cons: Nothing, I have not found one thing I did not like about this software or this company
Reviewed on 12/6/2019
Good product and value
Pros: The app makes it simple and easy to book and organize travel for teams
Cons: When searching there are some bugs with the filters that make it difficult to find what you’re looking for and takes longer
Reviewed on 4/8/2019
Relieve yourself from the burdens of travel
Pros: Booking flights, especially for a large team, is more often than not an arduous and terrible time. Lola.com makes this as pain free as possible. Their interface is a delight to use (unlike every airline) and their app helps us get booked within minutes. In addition to this, if something were to go awry during travel, Lola's support team are absolutely fantastic and genuinely care. There's no need to look anywhere else.
Cons: This is as minor as can be however seat reservations don't appear to always make it through to the airline. Doesn't really matter, just sort it at check in.