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choose better software

What Is Savvy Pet Spa?

Simple, intuitive, software for pet groomers worldwide. Savvy Pet spa is a powerful business management tool to improve efficiency & facilitate growth in your business.

Ideal for Pet Groomers, Pet Care Service Providers, Mobile Pet Groomers, Pet Day Care/Boarding, Veterinary and much more.

Who Uses Savvy Pet Spa?

It doesn’t matter if you’re a solo groomer or have multiple salons, if you have drive and a passion to grow or simply just manage your business. Savvy is the one for you!

Savvy Pet Spa Software - Savvy Pet Spa makes scheduling your appointments a breeze!
Savvy Pet Spa Software - Take bookings your way and increase your revenue at the same time!
Savvy Pet Spa Software - Grow your business with SavvyPetSpa's email marketing suite
Savvy Pet Spa Software - 4
Savvy Pet Spa Software - Retain your clients using SavvyPetSpa's mobile apps

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Reviews of Savvy Pet Spa

Average score

Overall
4.6
Ease of Use
4.3
Customer Service
4.7
Features
4.5
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Pete
Pete
Slave in UK
Verified LinkedIn User
Consumer Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

You can stop looking now

5.0 4 years ago

Comments: Savvy's help and support is/has been fantastic. [SENSITIVE CONTENT HIDDEN] have all been a great help in getting us set up and importing our data (600+ customers and 800+ pets) and every question I have has been answered very quickly even outside business hours.
The community built around Savvy is an invaluable resource allowing you to get ideas off other people using the software as well as the fantastic support by Savvy themselves.

Pros:

Savvy has a very clean well thought out interface that's very simple to use without compromising on features that its more establish competitors have. Appointment creation is very quick and automatically sends out sms & email notifications, which can be fully customised. We can have the calendar setup exactly how we want with the colors we want. Savvy is not plastered with over complex interface to incorporate additional features we don't want. None of them silly you can't do this without spending more money messages. There's no need for any goomer to look at any other software Savvy is the one.

Cons:

Do I need to fill this box in?... ok then. The android app (Dont have iphone so couldn't tell you about that) appears to be a little behind with some of the newer features, however its a responsive webapp therefore just using your browser works perfectly, kinda makes me wonder why bother with an app. Savvy is currently very focused on grooming and does not currently offer daycare, boarding or kennel modules, however i'm pretty sure it could work for daycare and basic boarding if required. This is exactly why we love the software because it's not plastered with over complex interface to incorporate features we don't want.

It's All Savvy Response

2 years ago

Hi Pete, Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience! Jess @SavvyPetSpa

Renee
Groomer in US
Veterinary, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Savvy is the business!

5.0 3 years ago

Comments: I will be using Savvy for the life of my business. I absolutely love it and recommend it to all my fellow groomers!

Pros:

I love the detailed customer and pet information capabilities, ease of booking, and how easy it is to customize to suit my needs. I have almost no No-Shows thanks to the sms features. As a home based groomer, I was able to customize to send appointment details specific to my business, as well as an automated message with the address for new clients. All I have to do is hit one button and they get all the information they need. Reminders go out automatically the day before a scheduled appt but can be set to go out at any interval. I am a single home based groomer and this suits my needs perfectly with the least expensive tier, which is only $20 per month. The included monthly sms credits have always been plenty and I haven't needed to purchase extra. You can also customize and edit emails specific to your business and send them automatically to clients. Customer service has always been timely and are ALWAYS super nice to me and resolve any issues or answer any questions very quickly.

Cons:

The only issue that I had, was that the company is based out of the UK and the default settings are not what are generally used in the US. I needed to update settings from BP to USD, appointment times in texts were listed in 24HR time, and the UK lists dates as DD/MM/YY instead of MM/DD/YY and I was worried it would be a bit confusing for clients. They were very helpful and fixed all the settings for me very quickly however. Again, their customer service has been wonderful. The time difference has never been a problem for communication.

It's All Savvy Response

2 years ago

Hi Renee, Thank you so much for taking the time to leave such a fab detailed review. We really appreciate it! Let us know if there is anything we can do to help in the future :) Jess @SavvyPetSpa

Georgia
Director in UK
Consumer Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Room for improvement but has excellent potentisl

4.0 last month New

Comments: overall I am still getting to grips with savvy, I cannot fault the customer service and I am pleased with many aspects but I do think there is room for improvement, more so from a general ease of use as a software itself - I don’t think there is much to
Improve on from the aspect of it being for pet groomers specifically

Pros:

The customer service is excellent and very fast. The focus on pet grooming as its target market is very good and a lot of the things you can do such as “overdue grooms” and having pet info as well as client info sets it apart from broader softwares.

Cons:

There are small things that could be improved to make it more user friendly or simpler. Sometimes I feel like I am having to do a few things to get what I want achieved instead of just the one to get straight there, meaning some options end up being more complicated than they need to be. The app is not as accessible as it should be it is easier to use the desktop view and therefore the app needs improvement and for you to be able to do more things on in such as client messages

It's All Savvy Response

last month

Hello Georgia, Firstly, allow, me to thank you for your detailed review. No company can grow without feedback... It's vital for development and learning. Savvy is dedicated to implement changes that support our customer journey. So much so that all of your points will be fed back into the company. Simplification is already something we are working on and we do hope you like the changes as they are implemented, (watch this space)! I have already passed on your kind and encouraging words to our customer support team. They have been greatly appreciated, as are your words. Thank you again for your time and it's lovely to have you onboard. Many thanks Helen & The Savvy Team

Jayne
Owner in Jersey
Consumer Services, Self Employed
Used the Software for: Free Trial
Reviewer Source

Please do not waste your time on this system

1.0 7 months ago

Comments: I have lost all access to my gmail account due to this system, I tried to advise them when I first started out that the website was unresponsive while using on my phone so it was randomly creating appointments where they shouldn’t be and blocking out the wrong time, there are so may bugs in the system it’s is unbelievable and the customer service is awful, their answer to everything is to try and blame you for the system faults and have not intentions of fixing anything. They have a recurring booking which you can switch on when you first set up your initial booking, you can then create as many forward appointments as you like, when I tried to hit the create button it was not working, so I hit the create and confirm which then send out 12 email appointment confirmations in separate emails through my gmail account to my customer using the savvyspas email address as the sender not my gmail account address, this is a violation of google mail usage and is regarded as spamming, it’s also wrong, I am not savvy spa that’s not my business name it’s misleading, it’s trying to make all individual business look like there business name is savvy spa, it’s a violation of my brand. Why would you create a system function that would send out an email for each individual appointment? the rebooking function should not be there as a tool to force your customer to pre agree to a load of bookings, it’s supposed to be for the business owner to manage the diary slots in bulk, not manage the customer in bulk, you would only need the customer to agree to the appointment that is coming up, a logical system would then send the next appointment out on completion of the previous booking making life easier for the business owner. There is absolutely no reason to have the need for you client to pre confirm any appointment more than the one that is coming up and I was absolutely shocked this function even exited, could you imagen getting 12 emails from a business asking to to pre confirm all your appointments, especially from an email address that you had never heard of, my mind was blown, I advised them they needed to change this function so it won’t happen to any one else, their response was it was my fault because I hit the create and confirm button instead of the just create button, the create button was not working because it was unresponsive so I used the create and confirm button thinking it wound just create and confirm the initial booking not send out 12 emails that would be crazy, who in there right mind would want that function. So now none of my customers can contact me on my business email, if they do I just won’t see it and I do the majority of communication on this email, I have had to go through social media and my website to change my email address so any new customers will be able to contact me, I have a load of printed marketing and business cards out which have that email address on, it’s also my google business listing email which means if google do not reverse this restriction I will loose it all, I have been investing in google ads so this is going to be devastating to my business profile online and I will have lost a lot of money. The company don’t seem to care so if you are thinking about signing up to the software just to let you know, the app is not working. It’s redundant, using the website on your phone browser is unresponsive, it only works on desktop, beware of hidden functions that send out spammy emails to your customers using there company email as the sender, apparently you can go
and change the email to your own, why is that function even there ? What business wants someone else’s company name plastered as the sender on their company emails, just use the actual company’s email that they supply you with for all emails

Pros:

Nothing the system is unresponsive on mobile and the app is not working

Cons:

The system is unresponsive when using on your mobile through a browser and the app dose not work at all

Kaitlyn
Pet Groomer in UK
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

Best software around

5.0 3 months ago

Comments: Amazing. Best software around and wouldnt go elsewhere. Customer services is second to none

Pros:

Customer services Online booking Reminders Ease of use Rebooking appointment option

Cons:

I dont really have a cons for the software it does exactly what i need.

It's All Savvy Response

3 months ago

Hello Katlyn, Thank you so much for taking the time to review our software. It's great to know that you are so happy, and I will pass your kind words on to the team. Many Thanks Team Savvy