Savvy Pet Spa

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Comments: Savvy's help and support is/has been fantastic. [SENSITIVE CONTENT HIDDEN] have all been a great help in getting us set up and importing our data (600+ customers and 800+ pets) and every question I have has been answered very quickly even outside business hours.
The community built around Savvy is an invaluable resource allowing you to get ideas off other people using the software as well as the fantastic support by Savvy themselves.

Pros:

Savvy has a very clean well thought out interface that's very simple to use without compromising on features that its more establish competitors have. Appointment creation is very quick and automatically sends out sms & email notifications, which can be fully customised. We can have the calendar setup exactly how we want with the colors we want. Savvy is not plastered with over complex interface to incorporate additional features we don't want. None of them silly you can't do this without spending more money messages. There's no need for any goomer to look at any other software Savvy is the one.

Cons:

Do I need to fill this box in?... ok then. The android app (Dont have iphone so couldn't tell you about that) appears to be a little behind with some of the newer features, however its a responsive webapp therefore just using your browser works perfectly, kinda makes me wonder why bother with an app. Savvy is currently very focused on grooming and does not currently offer daycare, boarding or kennel modules, however i'm pretty sure it could work for daycare and basic boarding if required. This is exactly why we love the software because it's not plastered with over complex interface to incorporate features we don't want.

Room for improvement but has excellent potentisl

Comments: overall I am still getting to grips with savvy, I cannot fault the customer service and I am pleased with many aspects but I do think there is room for improvement, more so from a general ease of use as a software itself - I don’t think there is much to
Improve on from the aspect of it being for pet groomers specifically

Pros:

The customer service is excellent and very fast. The focus on pet grooming as its target market is very good and a lot of the things you can do such as “overdue grooms” and having pet info as well as client info sets it apart from broader softwares.

Cons:

There are small things that could be improved to make it more user friendly or simpler. Sometimes I feel like I am having to do a few things to get what I want achieved instead of just the one to get straight there, meaning some options end up being more complicated than they need to be. The app is not as accessible as it should be it is easier to use the desktop view and therefore the app needs improvement and for you to be able to do more things on in such as client messages

Please do not waste your time on this system

Comments: I have lost all access to my gmail account due to this system, I tried to advise them when I first started out that the website was unresponsive while using on my phone so it was randomly creating appointments where they shouldn’t be and blocking out the wrong time, there are so may bugs in the system it’s is unbelievable and the customer service is awful, their answer to everything is to try and blame you for the system faults and have not intentions of fixing anything. They have a recurring booking which you can switch on when you first set up your initial booking, you can then create as many forward appointments as you like, when I tried to hit the create button it was not working, so I hit the create and confirm which then send out 12 email appointment confirmations in separate emails through my gmail account to my customer using the savvyspas email address as the sender not my gmail account address, this is a violation of google mail usage and is regarded as spamming, it’s also wrong, I am not savvy spa that’s not my business name it’s misleading, it’s trying to make all individual business look like there business name is savvy spa, it’s a violation of my brand. Why would you create a system function that would send out an email for each individual appointment? the rebooking function should not be there as a tool to force your customer to pre agree to a load of bookings, it’s supposed to be for the business owner to manage the diary slots in bulk, not manage the customer in bulk, you would only need the customer to agree to the appointment that is coming up, a logical system would then send the next appointment out on completion of the previous booking making life easier for the business owner. There is absolutely no reason to have the need for you client to pre confirm any appointment more than the one that is coming up and I was absolutely shocked this function even exited, could you imagen getting 12 emails from a business asking to to pre confirm all your appointments, especially from an email address that you had never heard of, my mind was blown, I advised them they needed to change this function so it won’t happen to any one else, their response was it was my fault because I hit the create and confirm button instead of the just create button, the create button was not working because it was unresponsive so I used the create and confirm button thinking it wound just create and confirm the initial booking not send out 12 emails that would be crazy, who in there right mind would want that function. So now none of my customers can contact me on my business email, if they do I just won’t see it and I do the majority of communication on this email, I have had to go through social media and my website to change my email address so any new customers will be able to contact me, I have a load of printed marketing and business cards out which have that email address on, it’s also my google business listing email which means if google do not reverse this restriction I will loose it all, I have been investing in google ads so this is going to be devastating to my business profile online and I will have lost a lot of money. The company don’t seem to care so if you are thinking about signing up to the software just to let you know, the app is not working. It’s redundant, using the website on your phone browser is unresponsive, it only works on desktop, beware of hidden functions that send out spammy emails to your customers using there company email as the sender, apparently you can go
and change the email to your own, why is that function even there ? What business wants someone else’s company name plastered as the sender on their company emails, just use the actual company’s email that they supply you with for all emails

Pros:

Nothing the system is unresponsive on mobile and the app is not working

Cons:

The system is unresponsive when using on your mobile through a browser and the app dose not work at all

Best software around

Comments: Amazing. Best software around and wouldnt go elsewhere. Customer services is second to none

Pros:

Customer services Online booking Reminders Ease of use Rebooking appointment option

Cons:

I dont really have a cons for the software it does exactly what i need.

Great software love it

Comments: been using this for a month now, really enjoy it, keeps all reccords and prices etc in one please, online booking is good, savvy pay is ideal for taking deposits etc.

Pros:

easy to use onve you get the hang of all the features and settings.

Cons:

app isnt the best but just as easy to use a web browser on the phone or tablet

Savvy Pet Spa 5 stars

Comments: I couldnt run my salon without savvy, being able to be out and about and have access and there customer service is the best... i would not change

Pros:

I love the Automtic reminders as they save me so much time and have reduced my no shows by 100%... couldnt be without it

Cons:

To be honest there is nothing that i least like.

The best all rounder

Comments: Always always always fantastic. Couldn’t ask for a better system.

Pros:

Savvy literally does everything. From having the hardest working team behind it that help day or night. Savvy doesn’t just automatically send our appointment reminders as well as manage bookings. It is also our payment interface, our full communication system with customers and most importantly our accounting system for our accountants. It really is a complete all rounder.

Cons:

The apps are currently being more closely developed however if I had to say anything the only con would be the apps are not as functional as the main system.

Amazing software

Comments: It’s been a breath of fresh air, so simple to use and hassle free!

Pros:

The team are so helpful, the reminders it sends out to customers, the online booking and website are extremely professional

Cons:

Nothing, it’s fantastic! Really can not think of anything bad.

Great booking system

Pros:

I have used savvy for a number of years and always been impressed with its ease of use and how streamlined it is. It is constantly being made better and more agile as a system. Definitively one of the best business decisions I've made switching from my paper diary to this one.

Cons:

There isn't anything i dislike. Every feature is useful

Brilliant System

Pros:

Ease of use, Planning, Tracking appointments

Cons:

Nothing, system is super helpful and is super helpful with running my buisness

Dont Hesitate, Sign up!

Comments: Very supportive and a game changer. This will help minimise no-shows and support customers remembering appointments. It houses all the admin in one place which as we grow the business over time will help.

Pros:

The automation of emails, SMS and pre-admin that is sent to customers to save me time.

Cons:

Initially its quite overwhelming with all the different features. But once you use the support available you understand it quickly.

Primitive software at a premium price

Comments: We've tried this software for about 9 months now, not happy with it, we will be looking for other software and would suggest others do too before signing up.

Pros:

Automated reminder emails and texts are very useful. Most dog breeds already saved.

Cons:

Clunky, confusing layout. Almost too many functions and sections, some of which seem useless. "Marketing" function an absolute shambles - and they charge more for this. The marketing emails look totally unprofessional due to serious (but surely basic) design programming flaws. We have given feedback but bugs don't seem to be fixed. And all at a premium price!

Savvy Is the best system to use

Comments: Always 5 star customer service, helpful, friendly, knowledgable, kind.

Pros:

Booking systemreminder txts emails individual space for dog notes, client notes etc.5 star customer service always super helpful

Cons:

Their is nothing i don't like about savvy, as its all amazing!!

Happy User

Comments: Happy

Pros:

Ease of useOnline BookingAutomatic appointment remindersEasy booking and recall for customers at end of appointment

Cons:

Still upgrading alot of features for larger scale salons

Savvy pet spa ⭐️⭐️⭐️⭐️⭐️

Pros:

Savvy Pet Spa is the best system Ive used for my grooming business. Having everything in the one place including all my contracts is amazing. The confirmation and reminder messages is a massive time saver as well as setting reoccurring apps so I don’t have to worry about forgetting to put apps into my diary. I highly recommend Savvy for any dog groomers out there looking for an easy to use system

Cons:

Nothing I like everything I have used savvy for

i like all the features

Comments: savvy helps me manage all my customes in one place with so much informention from what blade i use to groom a dog to contracts for the owners

Pros:

i like this sofftware because it seems like theres a button or place for everything

Cons:

i dont like that you only get a few sms messaging points

A Savvy dog groomer

Comments: has made life so much. easier over a paper diary

Pros:

it has made bookings and looking at revenue so much easier, and we are still learning more of the features

Cons:

not much to dislike, the team are very responsive

Excellent software

Comments: Excellent. Customer service is fantastic. This software always me to run my business 24/7, 365 days a year without scribbling in a diary. I direct all of my customers to book online. Website set up was so easy & so straight forward if I need to edit anything.

Pros:

Takes the stress out of bookings. No need for answering the phone or carrying a paper diary around. Takes payment details which protects you against no shows.

Cons:

Slightly complicated to set up. If I want to change my hours I have to remember to do so in a couple of places or customers can’t book in. Could do with simplifying slot management.

3 years of Savvy Pet Spa!

Comments: Overall Savvy has saved us a lot of time, kept us up to date as a business and able to provide features that other local groomers dont. Although its on the pricey side, we do believe its worth it. The only side that we can sometimes feel let down with is the customer service. This has a few times caused us to look at other service providers due to frustration.

Pros:

The best features of this software are: 1. Online booking function - This has saved us as a business so much time allowing customers to pick and choose the dates/times. It has also allowed us to request an upfront 50% deposit which has dramatically reduced our late cancellations and no show rate. 2. The reminder emails and text messages are brilliant! 3. Customer and pet profiles - Building a profile for each customers allows to store all details, notes of grooms and appointments in one place which makes checking/updating so easy!

Cons:

The features that we believe could be improved are:1. Help Chat Function/Customer service - The customer service over the last few years has been very on and off. Often, we can feel like the person on the other end has no idea what we are talking about, can offer little to no help, or advises they will come back to us and then we dont hear anything. Sometimes responses can be blunt or make us feel as if we dont know what we are talking about when we have used to system for over 2 years. When you get through to particular people they are AMAZING! But we find to get through to a more technical person we have to go through email. 2. Updates - The updates that are done in the background will sometimes amend a a feature with out us being aware its going to happen. This then causes issues in the middle of a working day that we just dont need! They also occur when you are in the middle of doing groom notes or booking an appointment meaning you have no choice but the press update and lose what you are doing. 3. The staff rota could be easier to use

Expensive & prices gone up massively/ No customer service.

Comments: Initially happy but now I dislike the company. I feel they are ripping people off and their customer service is non-existant.

Pros:

When we set up it was good value. It's got function we wanted, managing appointments & sending text reminders.

Cons:

No customer service; I complained a long time ago (on multiple occassions) and they ignored me. I had accidently bought a massive text package as it was in dollars (I clicked on it to find out what the conversion rate was) and there was no secondary purchase process and it took it directly from my account.I don't like the price, we are a small business. We are considering options with other cheaper companies however (as Savvy Pet know), it will be time consuming and difficult for us to manually transfer all our clients, dogs and appointments onto a new software. Hence they put the prices up whenever and however much they want.

Amazing and very necessary service

Comments: It is great. It has transformed my business

Pros:

This program fulfills a position in my company that I would have had to hire out. It takes away the stress of scheduling, booking, calling to confirm appointments, and everything else that comes with being a solo pet groomer. It has reduced my no shows down to nearly 0, and gives my clients ample reminder time for their appointments.

Cons:

I don't like how glitchy the companion apps are. They are rudimentary, hard to use, and do not actually create new customers when you are away from the computer and need to use the app instead.

Could not be without it

Comments: Time saving helps with records of no shows, also when the Client was last in

Pros:

Bright colourful easy to use. My business depends on it on a daily basis. I can access the software from anywhere as it is cloud Based

Cons:

Communication and support is amazing if I find there is anything I didn't understand or felt it should be easier to access they listen and take note

Savvy pet Spa

Comments: Very helpful with diary keeping Thier is probably alot more to savvy than what I use it for . But from My experience its great ! And would Recommend

Pros:

I Love how clear the appointments are. I can accesses from my laptop or phone.The reminders to clients are amazing and automatic and very simple to set up.I have also just found the skip (set how many weeks you set button) which will save me so much time

Cons:

On the day plan you should also be able to see dogs notes this would be very helpful..Wish it was easier to add pet profile pics of the app .

Savvy Pet Spa is crutial to your salon's success

Comments: I use this product daily and rely on it for my business success and scheduling

Pros:

The calendar/appointment system is clear and easy to use. The client reminders are key to eliminating No Shows

Cons:

I would like a more clear accounting break down .ie begin able to see reports on daily/ weekly breakdowns for upcoming appointments etc

Saves my valuable time and keeps my business organised

Comments: Its excellent from product to customer service

Pros:

The reminders and ease of sending contracts signed electronically

Cons:

The daily updates slow me down when I open savvy every time