What Is ServiceWorks?

BOOST YOUR FIELD SERVICE OPERATIONS WITH US. No matter what service you offer we have solution for you. We offer end to end business solutions for everything you need including Schedule, Dispatch, Billing,Invoice, Route Optimization, GPS Tracking, CRM.

With all the features you get excellent customer service for FREE. The onboarding to the site is made EASY and PAINLESS as we import all your customer and price list data.

Who Uses ServiceWorks?

1. Appliance and HVAC 2. Cleaning Service 3. Pest Control Service 4. Auto Repair 5. Fleet Management 6. Aviation Maintenance 7. Electrical and Plumbing 8. Landscaping and much more

Where can ServiceWorks be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Service Works
  • Located in Chesterfield, US
  • Founded in 2015
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Canada, United States

Languages

English, French

About the vendor

  • Service Works
  • Located in Chesterfield, US
  • Founded in 2015
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Canada, United States

Languages

English, French

ServiceWorks videos and images

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Compare ServiceWorks with similar products

ServiceWorks

US$49.00/month
Free Version
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Features of ServiceWorks

  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Asset Tracking
  • Automated Scheduling
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Client Database
  • Client Management
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customisable Invoices
  • Customisable Reports
  • Customisable Templates
  • Data Import/Export
  • Delivery Tracking
  • Dispatch Management
  • Document Management
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Fleet Management
  • For HVAC Companies
  • For Handyman Industry
  • For Janitorial Services
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • For Plumbing Industry
  • GPS
  • Geographic Maps
  • Historical Reporting
  • Interaction Tracking
  • Inventory Management
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Location Tracking
  • Maintenance Scheduling
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Mobile Time Tracking
  • Multi-Location
  • Online Booking
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Order Management
  • Parts Management
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Preventive Maintenance
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Reminders
  • Repair Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Route Optimisation
  • Routing
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Service Management
  • Status Tracking
  • Surveys & Feedback
  • Tax Calculation
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Warranty Claims Management
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management

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Reviews of ServiceWorks

Average score

Overall
4.0
Ease of Use
3.8
Customer Service
4.3
Features
3.8
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
David B.
President / Co-owner in Canada
Renewables & Environment, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

How service works saved us at least one full time employee AND made our services better

5 11 months ago

Pros:

The scheduling and ease of information gathering. The way it is setup we can easily navigate and find what our client wanted and we are now able to customise even more their experiences with us. It has removed a lot of non value added activities that we had to do manually. We have the opportunity to look for cost overruns and how efficient we are as a company every day and at any time we have access to progress reports.

Cons:

The initial configuration is rather easy but being in Quebec, Canada has made some issues difficult for us in setting up taxes and linking up quick books. Otherwise the CRM, Dispatch, job creating software ticks all the boxes for us.

Jessica V.
Owner in US
Consumer Services, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Great software

5 last year

Comments: It's a great app for appliance repair companies like us.

Pros:

Offers a lot of options and makes everything really easy for the office and techs both.

Cons:

It has occasional bugs that make it impossible to work but it's rare and the customer service is great about fixing it!

Josh Z.
Service Manager in US
Consumer Services, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Could be great. Maybe wait a few years

2 last year

Pros:

The software is inexpensive. The features they proclaim to have are great, but many of them do not work as advertised if at all.

Cons:

There are constant major changes that are not communicated. Repeat failiures within the software are almost a weekly event. It is to the point where we joke around about betting what is going to fail next. We have had issues with everything you can think of from ordering/checking in parts, submitting claims, sending notifications, routing, scheduling, accounts receivable, reports made, etc. You name it and it either is still not working or has broken multiple times in the last few months. Most recently was today when customers were getting notifications if the schedule date was changed on their ticket. It was the notification to let them know parts were in. Also today was the system automatically changing the status of tickets with backorder parts received to a status that isn't usable. These are both items that have failed before and I'm sure will fail again. They fail to test updates sufficiently when they are made time and time again. Their customer service is non existent. Easy way to tell is to try calling the number yourself. I'm convinced it is set to just go to voicemail automatically, and don't expect a call back. The only live person ever available was the sales rep who first set us up. He was great but has now left the company and I expect many users will do the same.

Service Works Response

last year

We are constantly trying to improve and provide all of our customers support and care. We always listen to our customers and add new features. We learn from you to make our software better everyday. Thanks for the feedback and being an amazing customer!

Robert W.
owner in US
Construction, Self Employed
Used the Software for: 1-5 months
Reviewer Source

End of the search

5 2 years ago

Comments: My overall buy point was their customer service. The attention to detail that [SENSITIVE CONTENT HIDDEN] delivers to my situation gives me all the confidence in the world that I will stay with this company for a long time. We can now set this aside as we rebuild our business in the future. We are licensed in NY. TN and AZ and are expecting 100 employee's in each location. This software will be going right along with us.

Pros:

I like the population auto fills. The search ability is a key factor in running our business. We ran a business in Arizona with twenty-five employee's and keep tracking of what was going on was our biggest hurdle. I tried a lot of other software for this purpose (several costing 5 times the cost of sw) without the power of service works.

Cons:

Just like learning any new software there are some frustrations along the way. There are a few bugs in the system that haven't been ironed out yet, for example; sometimes I will but in place holder information like the phone number if I don't know it. I will enter all fours or something with the intent to go back and enter the number when I get it. SW uses the ph number for the customer number. I doesn't allow you you to edit the customer number, oh it has the edit icon and you can delete it, but it won't allow you you to enter anything. By the way the work around for this one is copy and paste.

Shirley M.
Owner in Canada
Consumer Services, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Software for the Appliance Service Professional

4 last year

Comments: the most important part of the program we were able to start using it almost immediately At the time we got the program Service Works was not active in Canada but since we had used a previous product of their design they offered it to us and switched over our old program to the new one. While we have only used this product a couple of years we have worked with this team for years and they are great. I struggle with technical issues and they take time to explain (in English) what is going on.

Pros:

There are many wonderful features but the feature we utilize the most is the dispatch. Being able to dispatch a call by location of the tech allows us to start the day knowing how the week is setting up.

Cons:

I am having a few issues learning all the features some are a bit redundant but we have to devote the time to learning to use the features making it a priority