18 years helping Irish businesses
choose better software
RealPage
What Is RealPage?
RealPage is a leading property management software provider, transforming rental operations across multifamily, student housing, homeowner associations, and commercial properties. Serving 24M+ units worldwide, its platform integrates AI-powered solutions to optimize leasing, resident engagement, financials, and utility management.
At the core, OneSite streamlines property operations, compliance, and financial workflows. Lumina AI, RealPage’s intelligence engine, enhances the entire renter journey with predictive insights, automation, and decision optimization. Knock CRM simplifies lead management, while Knock Omnichannel AI adds AI-powered voice, chat, email, and SMS to improve leasing efficiency.
The LOFT platform elevates resident engagement, while Spend & Utility Management drive cost control. With deep integrations and AI-driven automation, RealPage helps property managers maximize efficiency, boost revenue, and enhance resident satisfaction.
Who Uses RealPage?
Property managers, owners, operators, investors, developers, brokers, and real estate professional of all property types.
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Reviews of RealPage
A trusted companion for a decade.
Comments: My experience with Realpage has been a good one. I love the continuing education opportunities that have been made available and the fact I can always reach someone on the phone to walk me through issues that I can't resolve on my own.
Pros:
For a decade now, Realpage has been a trusted companion for me. From time to time, there are outages and bugs that have to be worked out, but the wonderful folks at Realpage always get us back up and going in a timely manner!
Cons:
As with any software, I guess the only thing would be the outages and freezing up from time to time.
Realpage for the win
Comments: When I have had issues their customers service was very helpful
Pros:
the visibility of my user status, being able to see all my customers
Cons:
learning to navigate the site was a bit tricky but once I learned it its a breeze
Annual Renewal
Comments: The price has increased so much over the past two years without much changes in the programs capabilities on the commercial side or reporting side. I am not happy with the increases as they seem excessive.
Pros:
Setting up leases are pretty easy but putting in renewals/terminations etc are difficult
Cons:
The first 2 years they locked your increases in at 3%. The third year I received notice that they were increasing the cost by 5% or CPI whichever was greater. Again this year I was notified of a 5% or CPI increase whichever is greater. Majority of my Common Area Maintenance charges are capped at 3% so we are losing 2% annually that I cannot pass on to my tenants. Make sure that you insist they put a cap on their increases prior to signing the contract.
Alternatives Considered:
The only thing they are good at is Selling you...
Comments: I feel like I hitched my wagon to a 2 legged-mule. The sales team has no ethics. We were flat lied to. We were told training was FREE only to find out we had to pay $150 an hour for training that turned out to be factually incorrect (thus, all the corrections we had to make, as mentioned above). For a software package that has an accounting function built in, it is in no way intuitive as to how to pull data (i.e. Balance Sheet and Income Statement). Customer service is like leaving a baby in the woods. I will say they do get back to you, but with very little helpful advice on how to fix things. These people care about one thing, and it sure as hell isn't having a satisfied customer. They represent everything that is wrong in business, that lack ethics, they lack character, and they should be absolutely ashamed of what they do and how they do it.
Pros:
Honestly, I am so tainted by all the negatives, it's really difficult to try to come up with something positive. With a gun to my head, I'd have to say I'm nearly always able to log in (sometimes that's not the case though)
Cons:
The rollout was absolutely pathetic. They migrated all of our accounting data over in the middle of the month, which created a cascade of accounting errors which had to be fixed manually. The rollout team was pleasant, but inadequately trained. They gave us advice which was 100% backwards, which we then had to undo, then redo the correct way. The reports are a joke. The search function is a joke. The training is about useless. "Oh, you have a question? Cool, well did you watch this 27 minute 'training' video which talks about 313 useless things before it gets to the topic you needed?"
Customer Service is horrible
Comments: Not good, I which communication and support are just not there. We can't sit on hold for 45+ minutes each time we need to call. Or wait days or weeks for a reply to emails.
Pros:
The software is pretty easy to use and has all the features that we need.
Cons:
Customer is horrible, long hold times, support takes days and even weeks to reply to emails.
