SuiteCRM

by diligent technology & business consulting AG

Who Uses SuiteCRM?

With our expertise in Customer Relationship Management, we have helped our clients design and execute successful customer journey strategies to deliver a seamless customer experience.

What Is SuiteCRM?

In SuiteCRM you'll find a tool with a solid technical base and an unbeatable price/performance ratio. This because SuiteCRM is licence free and open-source!
Advanced and always innovative thanks to continuous updates and a growing community, SuiteCRM is the open-source alternative to established (proprietary) CRM systems.
With more than 4 million users worldwide, more than 900 thousand downloads and an active community of 100 thousand members, SuiteCRM is the leading open-source system.

SuiteCRM Details

diligent technology & business consulting AG

https://www.dtbc.eu/

Founded 2009

SuiteCRM Pricing Overview

SuiteCRM has a free version and offers a free trial. SuiteCRM paid version starts at US$1.00/one-time.

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Starting Price

US$1.00/one-time

Pricing Details

SuiteCRM is a free and open source Customer Relationship Management system.

Free Version

Yes

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Installed - Windows

Training

In Person

Live Online

Webinars

Support

24/7 (Live Rep)

Business Hours

Online

SuiteCRM Features

CRM Systems
Calendar/Reminder System
Document Storage
Email Marketing
Internal Chat Integration
Lead Generation
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes/Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

SuiteCRM Reviews

Showing 5 of 38 reviews

Overall
4.2/5
Ease of Use
4.1/5
Customer Service
3.6/5
Features
4.4/5
Value for Money
4.8/5
Carlo B.
CEO
Marketing & Advertising, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 4/9/2019

"Simple and Effective"

Comments: We work everyday with the CRM (I can't imagine to work without) all the departments: Sales - Customer Care - Administration find their info and help to keep the data up to date.
Collecting data a tacking activities help us to create a richer and richer database.

Pros: It's easy to use and to customize. We've adapted to some of our internal processes and at the same time we adapted some processes to the SuiteCRM way.
Has a a lot of features and some new one are released frequently enough.
As an Open Source project is easy to integrate with other platform.
Ii love the "no license" approach because I can't think of a CRM solution not to be used by all the peopple in a company.

Cons: Community support is not always very quick, but is part of the game.
Some integrations (Google calendar) are still not completely working well.

  • Reviewer Source 
  • Reviewed on 4/9/2019
Vernessa T.
Freelance Writer
Information Technology & Services, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    3/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 13/12/2019

"Drop in Replacement for Similar CRMs with Both Open Source and SaaS Versions"

Comments: Contact management, email marketing, calendaring, and integrated phone call followup.

Pros: Without going feature by feature I think it's fair to say SuiteCRM is a drop-in replacement for popular open source and SaaS CRM (customer relationship management) applications. I use the open source community version on an in-house server for internal operations. I've also set it up for a young non-profit organization to manage constituent, board and funder relationships. The software is popular enough that it is included in the group of softwares that can be automatically installed on a hosting account. I'm happy that the developers update it on a regular schedule as well as pay close attention to bugs that crop up.

Cons: SuiteCRM is not as polished or aesthetically pleasing as some of the others in this space. Feature for feature it's a good alternative but many of the features either lack intuitiveness or depth or ease of use. They feel rushed and would do better with maturation.

  • Reviewer Source 
  • Reviewed on 13/12/2019
Harold S.
Project Manager
Marketing & Advertising, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 17/7/2020

"THE opensource CRM"

Comments: So far so good, I strongly recommend SuiteCRM for small to medium-size companies

Pros: SuiteCRM is THE opensource CRM to choose from different options out there. I've been using it for a while now and like the capabilities that this CRM offers. I also like that there is a huge community that helps with feedback and sharing their experience

Cons: Sometimes you may feel that you need additional features and even though you'll find some add-ons from vendors you will need to pay for them or they are not what you need and/or you will need to find a developer to help you

  • Reviewer Source 
  • Reviewed on 17/7/2020
Verified Reviewer
Marketing Assistant
Public Safety, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    1/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 16/2/2019

"About What You'd Expect From A Free CRM"

Comments: I am the admin of Suite CRM for my work place. Our sales team uses this platform to track leads, opportunities, and to generate quotes and invoices. We have imported our part numbers from Excel. It has allowed us to add custom fields and also allowed us to create custom pdf templates for the quotes. We use Suite CRM every day. We like that it is free and that we can host it in house as opposed to in the cloud. Overall it is easy to use, but not a perfect solution. Only certain fields can be flex related to other fields in other modules, so sometimes certain custom fields do not auto-populate. It does have nice in depth reporting and searching functionality. It has a lot of flexibility to make it work for your own unique business needs. The biggest draw back is lack of support and a ton of bugs in the code of both Suite CRM and the optional modules. A lot of time is spent debugging the platform and we are not programmers so sometimes fixing one bug leads to other bugs or can quickly cripple the system leaving it down for hours while we try to solve the bugs. Because it is such an important part of each call our sales team takes, it is a big deal when the system goes down. Because my main job function is not maintaining the CRM, it also means taking time away from other projects. Overall though; what do you expect for free? We are still satisfied and have been using Suite for several years now because it is free and full of flexible functionalities.

Pros: It's Free
Able To Host It On Your Own Server Instead of In The Cloud
It's Simple To Use
Ability To Create Your Own Modules
Lots Of Other Modules Are Available For Free or Paid In The Community
These Modules Allow You To Do Just About Anything With This CRM

Cons: Their Support Is Not Very Good - I Have Posted In Their Forums Seeking Support And Never Heard Back
They Don't Provide Phone Support For The Free Version
There Are A Lot Of Bugs In The Code
Sometimes Updates Fix One Bug and Break Another
You Have To Know Code To Fix All These Bugs
If You Don't Know What You're Doing You Can Mess Up The Code and Cripple The System

  • Reviewer Source 
  • Reviewed on 16/2/2019
Tom V.
President
Information Technology & Services, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 6/2/2020

"SuiteCRM flexible and dependable CRM"

Comments: We use SuiteCRM as the central repository for Customer Care. We keep track of all contacts we have with them, planned and complete. This is an essential hub for our team to make sure that any contacts with customers are well-informed, including the latest communications that have happened. Emails flow into and out of SuiteCRM, so those streams are included, along with the Calls, Tasks, Campaigns, etc. SuiteCRM also connects with our sales automation platform (Act-On) so that leads can be followed up on, making the Customer Journey visible within one place.

Pros: SuiteCRM allows us to add custom fields and change practically every screen and view, as well as data exports. This is critical as we refine our processes and change direction, we are able to reflect those changes in the CRM that we are using. Because of its Open Source foundation, we can change things pretty deeply, if we choose to.

Cons: There are sometimes slowdowns that make for a bit of "click and wait" syndrome. These have usually resolved themselves; in some cases we've had to have our sysadmin dig in and adjust some things to speed it back up.

  • Reviewer Source 
  • Reviewed on 6/2/2020