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What Is Avail?

Avail, by Realtor.com, is a free platform that helps landlords save time, money, and relieve the stress of managing rental properties. With Avail, landlords can advertise property listings across a dozen sites, screen tenants with customizable questions, request in-depth background checks, create and sign state-specific leases, collect rent, track rental income and expenses, and much more — all online.

Who Uses Avail?

Avail serves independent and do-it-yourself landlords and their tenants. Avail landlords typically own between 1-50 units and want to deliver a professional experience, save time and maximize returns.

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Reviews of Avail

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.7
Features
4.5
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Ashanti
Ashanti
Personal Landlord in US
Verified LinkedIn User
Real Estate, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Easing the Process for First Time Landlords

5.0 5 years ago

Comments: Avail has been extremely easy to use and their customer service team is very helpful. I’ve had very little issues with the software and the monthly price is highly reasonable.

Pros:

I love the fact that I can upload my Own lease. While I enjoy the option to create a lease using the template provided by Avail, I love being able to truly customize my lease.

Cons:

I wish the software provided a document folder for each listing. There are other documents outside of the lease that associated with a rental and it’d be useful to be able to store all of the documents in one place.

Avail Response

5 years ago

Hi Ashanti, Thank you so much for the thoughtful review. I can't begin to thank you enough! For many landlords out there who have a lot of questions and might be hesitating to join Avail, feedback like yours makes it clear why they should. We've taken a lot of time to really think through the tools that we offer and it is awesome to hear that a valued customer like you has had a positive experience with the platform. Having said that I definitely understand the need for the platform to have more document keeping capability (this is a request that we get quite frequently). My personal email is [email protected]; please feel free to email me with just a few additional details regarding additional feature requests and I'll be sure to get that information over to my head of product. Kindly, Robert B. Community Manager @ Avail.co

Kisha
Property Manager in US
Real Estate, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Best Customer Support

5.0 2 years ago

Comments: There was an issue that a potential tenant when completing his application. He notified me and I called the support number. The person I spoke with went into the system to see what the problem may have been. He told me he would work on it and get back with me. He also said he would contact the potential tenant, which he did. A few hours later I received an email stating they figured out the problem and spoke with the potential tenant. The support person sending the email was different from the person I spoke with. She also let me know if I needed anything else to let her know and that she would be there through the weekend. Everything was fixed. I received the application with all of the reports. That’s as far as I’ve gotten at the moment. I was just amazed at the immediate response and the communication through email throughout getting the problem handled.

Pros:

I am a new landlord with 2 properties. I was looking for software that would provide the background and credit check along with an eviction report. Being able to select a lease and add in my clauses for a specific state is a plus. It is also important for my tenants to be able to pay online and through ACH. I also wanted my tenants to be able to submit maintenance requests through the software.

Cons:

I just started using it. So far it was fairly easy to set everything up and get the property listed.

Avail Response

2 years ago

Hi Kisha, thank you so much for the review! We genuinely appreciate your feedback and are happy that Avail has been able to help with your rental screening needs. We've put a lot of time into developing a fully comprehensive application and are glad that it has helped with your 2 properties so far! Thank you so much again and please let me know if there's anything else we can assist with. Kind regards, Robert B. - Community Manager @ Avail.co

Ruben
Renter in US
Real Estate, Self Employed
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

This product is a dumpster fire

1.0 last year

Comments: My experience has been nothing but negative. I don't understand how someone ever thought to ship this product in this state. No I am not going to set up automatic payments. Why would I trust Avail's security back end when their front end app is designed so poorly? Why do I need a third party to leech off of such a simple process when they can't even do it right? The only thing that would save Avail would be to allow payments to process from my account to the landlord's account the same day they are submitted, including weekends and holidays.

Pros:

There are no good features. Avail has literally taken something as brain dead as paying rent and added a bunch of barriers to be able to be able to do it efficiently. Their competitors for online payments are PayPal and Venmo or literally a bank transfer. Alternatively if I wanted the inconvenience of blackout payment dates I could use a check.

Cons:

For software that is supposed to make payments easy, this does the complete opposite. Rental payments are to be paid on the first. In the classic days of literally just giving your landlord a check this was simple. I write a check, I give it to my landlord, they cash it. We even have new technological improvements such as using PayPal or Venmo to do this all online. Avail has managed to take this simplicity and convolute it to a point where I do not know when my payments will be received by my landlord. Take for example today 4/29/23. I log into the portal, go to pay my rent and lo and behold for some reason the option to pay my rent on 5/1/23 is not available. The first is not a bank holiday. The first is not a weekend. The first is a regular Monday that if I had used any other payment method my rent would be on time and in my landlord's hands day of. If I had used PayPal or Venmo, my landlord would have received cash in their account today, before my rent was due. This is not the first time where this issue has occurred. The dates to submit payment seem to shift without reason. Do I submit a payment request two days before or three? Weekends don't count? They don't work holidays? Why is Monday a blackout date?

Avail Response

3 months ago

I am so sorry to hear about your experience with Avail. We only want to provide the best experience and it sounds like we may have let you down in this instance. We truly appreciate you for taking the time to share your feedback and please let me know if there’s anything we can do to make it right. We’re working to make Avail the best in the industry, so would truly welcome your feedback on where we can improve. Please don’t hesitate to share any additional product feedback or insights on how we can improve and I will share directly with my team for future Avail enhancements. Again, my sincerest apologies; please let me know if there’s anything I can do to help make things better.

Sherri
Realtor-Property Manager in US
Real Estate, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Best Property Management

5.0 2 years ago

Pros:

Everything I needed for a property management software to start managing tenants with applications, background checks, upload own leases, deposits, email communications for the property manager to the tenants, maintenance request portal and more, but the best service I've enjoyed has been their awesome customer service team that has been so knowledgeable, patience and very helpful with all my questions. They took so much stress and concerns I had off my mind about using this software. I would highly recommend AVAIL to any other agent or company that's looking for an effective and simple program to use within their property management division.

Cons:

Nothing serious. Just a couple of times I experienced a lag in information updating on the screen, but it could have been me (user error).

Avail Response

2 years ago

Hi Sherri, thank you so much for the kind review! We are so happy to hear you had a great experience with the product, and want to be sure to take into account the areas of feedback where we can also improve. In terms of your point about the lag in screen load time, sometimes this can be a connectivity issue. That said, if there's anything I can help out with please feel free to reach out by sending an email to [email protected] and I'll do my best to relay that feedback directly to my product team. We are always evaluating the different ways we can continue to provide value to all of our users. More than happy to assist! Kind regards, Robert B. - Community Manager @ Avail.co

Chris
Owner/Property manager in US
Real Estate, Self Employed
Used the Software for: 2+ years
Reviewer Source

Avail simplified my property management function

5.0 5 years ago

Comments: The greatest benefit has been collecting and depositing rent.

Pros:

The software allows for many optional settings to customize how I like it.

Cons:

The software does not allow for employees or multiple users with different levels of access.

Avail Response

5 years ago

Hi Chris, Thank you so much for the thoughtful feedback. I can honestly say that on behalf of the entire Avail team we truly are lucky to have you as a member of the Avail community. We built our platform so the process of renting could become super easy, especially for property owners who have decided to self-manage their portfolio. I've also noted the request to allow multiple employees/users to be able to have their own logins. This is something we continue to discuss on our end; I'll be sure to get your feedback over to my head of product. Again, I can't thank you enough for your glowing recommendation and should you ever have any questions or need additional help, please know that we are here as a resource for you. On behalf of my team, thank you so so much for choosing Avail! Robert B., Community Manager @ Avail.co