18 years helping Irish businesses
choose better software

What Is Alleva?

Years ago we recognized a need for better technology in the behavioral health space. With proven backgrounds in health software, we got to work developing a new product that would push the boundaries of technology to simplify and streamline the daily tasks of medical professionals. We understood that the less time they spent inputing notes and managing medications the more time they could spend with patients.

Who Uses Alleva?

Residential, In-Patient, Outpatient, Detox, Adolescent, Wilderness, and Primary Mental Health Facilities, Behavioral health, Addiction Treatment & Recovery. EMR, CRM, RCM & Advanced Insights Tools.

Alleva Software - Insights for business intelligence tools and reporting.
Alleva Software - Calendar with built-in Telehealth features.
Alleva Software - Take notes, send invitations, set reminders--all in one place.
Alleva Software - Medication management and ePrescribe
Alleva Software - Task-based EMR for better compliance

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Reviews of Alleva

Average score

Overall
4.5
Ease of Use
4.5
Customer Service
4.6
Features
4.4
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Bobby
Bobby
Executive Director in US
Verified LinkedIn User
Mental Health Care, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alleva is the Bomb!

5.0 11 months ago

Comments: Top tier. Love utilizing it. Makes all our jobs easier and can’t say enough about the staff assigned to our account. Amazing people.

Pros:

Aleeva is very seamless to use. The functionality and organization is top tier. The staff is one of the best staff’s I have ever worked with. Always there to help and improve the experience.

Cons:

Cost, but we are happy to pay more for Aleeva.

Alleva Response

11 months ago

Hi Bobby, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Misty
Compliance Director in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Alleva is the best out there

5.0 10 months ago

Pros:

I have been working with and utilizing Alleva software for the past 5 years. Alleva has the best customer service, Alleva is always available when you need them. If you need something fixed, a report built, a feature added they are always right their to help. Alleva can be customized to fit your needs and our facility loves that. Very user friendly and ease of use for the end user. As a Rehab Admin I can support my staff with all their needs in updating items to make their job easier.

Cons:

When big updates are pushed out the system can get glitchy but Alleva support is always right there to trouble shoot it with you.

Alleva Response

8 months ago

Hi Misty, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Derrick
Clinician in US
Mental Health Care, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alleva: Pros and Cons

3.0 10 months ago

Comments: Overall I haven't been impressed. I don't deal with Alleva on the back-end (finances, administration, etc.) but from what I have experienced, I've experienced more struggles than I have successes. Frankly, I feel that I have to work my job around my EMR instead of the EMR making my job easier. I want to be fair that I don't have the entire picture, but I would not recommend.

Pros:

Alleva has some really cool customizable features. The user interface is aesthetically pleasing compared to other EMRs I've used in the past.

Cons:

Really struggling to make Alleva work for my use. There are quite a few bugs (specifically with treatment plans) and features that are not intuitive and do not match with what we're looking for. It's tough to get support. Submitting a ticket is often challenging to get a response and when I get a response, typically the solution is 1. "You're not using it correctly and it is user error." and then when I take time out of my schedule to show screenshots, I get 2. "Yeah that's weird, we'll follow up on that." For example: "Hey only three out of the six objectives that I updated were saved when I updated my treatment plan." The response was "We only have record of three objectives updated." Additionally, it is often slow and/or buggy. Notes will not save which requires me to write the note elsewhere to copy and paste it back in when Alleva begins working again.

Alleva Response

9 months ago

Hi Derrick, Thanks for taking the time to write a review. We're happy to hear you like using our EMR. We're always looking to improve our product, so feedback like yours is valuable. If you would reach out to our customer success department at: https://support.helloalleva.com/kb-tickets/new I believe we can help you to better customize your experience on the platform. We'd appreciate the opportunity to improve our service. Thanks again.

Joni
Rehab Admin in US
Individual & Family Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Positive review for Alleva

5.0 10 months ago

Comments: As a woman in my 60s it was easy to use easy to learn staff is appropriate when asked questions or need help updating program

Pros:

Leave it was easy to learn and use. All my individual notes and group notes were added to sidebar in order to not continue to type the same thing every 8 weeks.

Cons:

What I like least about leave the is when my tasks to do open up and it's an individual session or in the calendar it does not show up when you open a new progress note and view past notes they do not show up.

Alleva Response

10 months ago

Hi Joni, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Tamnika
Lead Therapist in US
Mental Health Care, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Very Helpful

5.0 10 months ago

Pros:

Alleva is an excellent EMR that is easy to navigate. The way their team works with my company to make improvements to tailor to our needs is unmatched. The customer service is outstanding and are able to get back to you quickly and efficiently.

Cons:

To be honest I do not like the way the MSE is developed and I have made a suggestion for it in the past mimicking another MSE from another program that was a breeze. The MSE in Alleva is what I dislike most about notes and I dread it.

Alleva Response

7 months ago

Hi Tamnika, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Mark
Primary Clinician-Therapist in US
Mental Health Care, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Therapist Appreciates the User Friendly Nature of Allevasoft

3.0 6 months ago

Comments: Very positive, very useful, and user friendly

Pros:

Ease of use---This platform is easy to use for my needs. The calendar/scheduler is what I work off of more than the Tasks section. From section to section, the workflow for me is rather easy and uncomplicated.

Cons:

Options and lack of versatility (which more options may be coming).

Alleva Response

5 months ago

Hi Mark, Thank you for the review! We appreciate the work you do for those in need of care. Thank you for your feedback. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Libertie
CPSS RC in US
Mental Health Care, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Easy to use and effective

5.0 10 months ago

Comments: Love it! Easy to use and the calendar is amazing

Pros:

I have used a lot of different servers documentation and I really, really like Alleva. It is very easy to use. It is easy to navigate and my charting is done in minutes instead of an hour.

Cons:

The only thing that I don’t like, is that in the scheduler, it won’t let you move an appointment to a day earlier in the week even if the day hasn’t happened yet, but it was an easy fix. I just put copy instead of and then I delete the second one.

Alleva Response

10 months ago

Hi Libertie, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Allison
Director or UR in US
Mental Health Care, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

The Raleigh House

3.0 6 months ago

Comments: [sensitive content hidden] have been absolutely incredible to work with and have given so much time and patience to our issues. They are both incredibly knowledgeable about the product and a pleasure to work with. [sensitive content hidden], in particular, goes above and beyond to make sure that we can function as a facility when things go awry. This has included building forms for us on an airplane while he flew to another account. He is a valuable asset to the success of your product.

Pros:

It is conceptually a good product and has a pleasing aesthetic

Cons:

I have spent an incredible amount of time building custom forms and intakes that have inevitably broken and had to be rebuilt several times causing massive data losses. The UR module is under developed and begs the input from URs to make it more functional to the department.

Alleva Response

5 months ago

Hi Allison, Thank you for the review! We appreciate the work you do for those in need of care. Thank you for your feedback. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Ashley
Registered Nurse in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Good Charting System

4.0 10 months ago

Pros:

I like how easy Alleva is to use. I like the functionality of it as well. Their customer service usually resolves issues rather quickly and when we notice a glitch in the charting system it gets fixed fast.

Cons:

I don't like that you can't change medication dosing given if it's noticed that it was charted wrong. If the prescriber put in the dosing wrong it will chart the wrong dose until it's changed even with the correct doses being given.

Alleva Response

10 months ago

Hi Ashley, Thank you for the 4-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Ella
Screener in US
Alternative Medicine, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Great EHR

5.0 10 months ago

Comments: Great, I get my job done and find what I am looking for easily

Pros:

Super easy to navigate, I know where everything is!

Cons:

Sometimes slow, System like all others has some glitches

Alleva Response

10 months ago

Hi Ella, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

chris
CFO in US
Mental Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Solid option

4.0 10 months ago

Comments: Overall I'm satisfied. I feel like the innovation and development is pretty good.

Pros:

The are strictly geared for mental health so it has a lot of relevant features

Cons:

There seems to be a lot of glitchy bugs from time to time. I have therapists that notes disappear on them.

Alleva Response

8 months ago

Hi Chris, Thank you for the 4-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Sheena
Clinical Supervisor in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

I am an Alleva Fan!

5.0 10 months ago

Pros:

I love the fact that Alleva is very user friendly. It is very easy for a new hire to learn the system, especially with the rollout of Alleva University. New hires have the ability to get familiar with the system before they even start! What I love the most is their customer service. They are readily available when we need them to address any issues and are willing to go above and beyond, creating teaching aids or having one on one meetings to walk through different tasks.

Cons:

I have yet to identify an issue that Alleva cannot or will not address.

Alleva Response

8 months ago

Hi Sheena, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Codee
Office Manager in US
Mental Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Super Happy

4.0 10 months ago

Comments: Overall I am happy with Alleva. I would tell people about it and recommend them using it.

Pros:

I have been using Alleva for 5 years. It is easy to use and navigate. I appreciate all of the training that they offer for free. Support is always quick and helpful.

Cons:

There seems to be a lot of glitches and slowness. They say it is cookies. It may be, but when it is bad it is a pain.

Alleva Response

8 months ago

Hi Codee, Thank you for the 4-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Kimberly
Behavior Health Tech in US
Mental Health Care, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alleva is easy to use

5.0 9 months ago

Pros:

Alleva allows everyone that needs to know something about a client, access to that information. Information is easy to edit, scheduling is easy, and downloading/accessing documents is easy.

Cons:

Before completing Alleva University, some things were confusing. However, now having done the training, it is much easier to use.

Alleva Response

9 months ago

Hi Kimberly, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

mary
Assistant Admin in US
Individual & Family Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Daily Work on Alleva

5.0 10 months ago

Comments: My overall experience with Alleva is very positive.

Pros:

Alleva is really easy to use. Beginners are able to navigate the system.

Cons:

The cons would be not being able to email from the site.

Alleva Response

8 months ago

Hi Mary, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Rick
Therapist in US
Individual & Family Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

My experiences with Alleva

5.0 10 months ago

Comments: Good product that is continually being ungraded for the use ability.

Pros:

Ease in using daily. I have to use for scheduling and keeping track of both individual and family notes

Cons:

Shuts down early at times and needs to be restarted.

Alleva Response

9 months ago

Hi Rick, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Christine
Outreach in US
Mental Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Good product

3.0 10 months ago

Pros:

I like that Alleva is very user-friendly and easy to navigate.

Cons:

I do not like the Communication Logs portion of the system. You cannot go back and correct a mistake, or you cannot go back to an unfinished communication log to complete it. It will automatically save the log without a way to go back to complete it. It is not ideal for a busy office with distractions.

Alleva Response

10 months ago

Hi Christine, Thanks for taking the time to write a review. We're happy to hear you like using our EMR. We're always looking to improve our product, so feedback like yours is valuable. If you would reach out to our customer success department at: https://support.helloalleva.com/kb-tickets/new I believe we can help you to better customize your experience on the platform. We'd appreciate the opportunity to improve our service. Thanks again.

KENYETTA
RN in US
Hospital & Health Care, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Ease of function

4.0 10 months ago

Comments: The overall ease of function of the system is not smooth and is time consuming

Pros:

E-scribe function is very easy to use. The communication log serves as a good charting section that can be viewed by all disciplines across the hospital. The document section is easy for locating uploaded information.

Cons:

Difficult to get from one screen to the next

Alleva Response

10 months ago

Hi Kenyetta, Thank you for the 4-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Hank
Counselor Assistant in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alleva makes my job easier

5.0 10 months ago

Comments: I use Alleva every day and it makes my job so much easier. I do a lot of tasks that needs information quickly and easily. Alleva accomplishes both of those.

Pros:

I like how everything is organized and easy to access.

Cons:

Sometimes the single-sign on gets a little hard to use.

Alleva Response

8 months ago

Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Mark
Cook in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alleva is Fantastic

5.0 10 months ago

Comments: Fantastic, very useful tool in organizing and reporting.

Pros:

Ease of use and client organization. Comment aras are very useful

Cons:

Constant pop-ups regarding updates, seems daily.

Alleva Response

9 months ago

Hi Mark, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

TerriAnn
Clinician in US
Mental Health Care, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Primary therapist

5.0 10 months ago

Comments: Overall I like Alleva I think there are few things that can be changed to make it a better product.

Pros:

It is user friendly and does make documentation easier and faster to complete.

Cons:

When I mistake is done on a treatment plan update I am not able to ease the update.

Alleva Response

8 months ago

Hi TerriAnn, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Daniel
Tech in US
Alternative Medicine, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alleva strong points

5.0 10 months ago

Comments: Easy to learn and easy to teach other staff how to use..

Pros:

Ease of use on your own & easy to pick up.

Cons:

Multiple ways to do the same thing, which can be bad or good.

Alleva Response

8 months ago

Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Debra
LCDC supervisor in US
Human Resources, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use

5.0 10 months ago

Comments: Overall once you get used to Aleva it is easy to use and most of the time runs smoothly.

Pros:

Alleva is user friendly. I especially like that as a supervisor and someone that has to sign off on many documents, I can sign them all with one click and my pin.

Cons:

There are some glitches at times. Also it seems that it does a reset at times and things we had Alleva change for us reverts to the original way.

Alleva Response

7 months ago

Hi Debra, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Angie
LPN in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Nursing user

3.0 10 months ago

Pros:

MAR system user friendly and easy to learn system

Cons:

When you chart a communication note your unable to edit it or delet

Alleva Response

10 months ago

Hi Angie, Thanks for taking the time to write a review. We're happy to hear you like using our EMR. We're always looking to improve our product, so feedback like yours is valuable. If you would reach out to our customer success department at: https://support.helloalleva.com/kb-tickets/new I believe we can help you to better customize your experience on the platform. We'd appreciate the opportunity to improve our service. Thanks again.

Karyn
Family Counselor in US
Mental Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alleva - Making Client Information Accessible

5.0 9 months ago

Comments: My overall experience with alleva has been great aside from a few technical difficulties.

Pros:

Easy access to client information has been a great benefit of Alleva.

Cons:

In ability to edit communication logs has been a challenge in my experience with Alleva.

Alleva Response

9 months ago

Hi Karyn, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.