Inline CRM

Exceptional Software and service

Comments: True Auto has been a client of Inline’s for almost 8 years and we could not be happier with their service. The knowledge and ability that representative and his staff provide are exceptional!

Pros:

User friendly robust system that is customized to our specifications. Multiple reporting options, payroll features and integration options.

Cons:

Any small issues we have experienced were on our end and Inline’s support team quickly helped us resolve them.

CAPS Highly Recommends Inline!

Comments: Inline is always so quick to solve any problems our company may experience. They are patient and extremely knowledgable about our industry. The support team makes you feel like you are their most important client, even if your issue may be minor.

Pros:

This software is extremely user friendly and provides all the necessary tools to run a successful business. Time clock features, in depth reports, payroll calculations, as well as marketing reports are all easily accessible and very detailed. Claim information added to customer file is very helpful for all representatives.

Cons:

We have no cons with Inline. We love everything about the software. Any issues we have the support team handled in minutes!

Inline Review

Pros:

Having all of a particular customers information in one program.

Cons:

The inability to edit notes once they have saved.

I saved the best for last

Comments: I've been in the Auto Warranty industry for over 15 years and I've used every CRM out there. I started using Inline CRM more than 3 years ago and I can tell you it is head and shoulders above all the others in ease of use and functionality, not to mention the above and beyond in-depth reporting features.

Pros:

The layout is something that you have to experience to truly appreciate.

Cons:

It took me a while to learn how to create email templates.

Great program and support

Comments: positive , we are very happy we made the transition

Pros:

Ease of use , loaded with information and very easy to navigate an customize reporting.

Cons:

lots to learn, loaded with information.

Inline and the Inline team are great to work with!

Comments: My overall experience with Inline has been great! If you are considering a switch, I highly recommend them.

Pros:

This software allows us to have everything in one location. Prior to Inline we used a two separate CRMs, one for lead management, and the other for rating and payment processing. Having everything in one program makes things easier for the users and allows us to access reporting that was not available before.

Cons:

What I least like is also what I like most, Reporting. Inline's reporting is very open ended, in other words the reporting possibilities are endless which makes reporting very complex. Luckily, the support team is amazing.

Go with Inline!

Pros:

Prior to using Inline we had to use 2 CRMs to accomplish our daily tasks. Inline was able to streamline several of our processes and not only simplify everything but also save us money.

Cons:

We have not ran into any "Inline" cons; just the struggle of learning a new program. Inline's support team has been great through that process though.

Love it!

Comments: The team is amazing and so is the product

Pros:

Ease of use. Strength of the support team.

Cons:

Nothing. It fits all of my needs perfectly