--- description: Learn more about WhatsApp price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: WhatsApp Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [WhatsApp](/software/180345/whatsapp) # WhatsApp Canonical: https://www.capterra.ie/software/180345/whatsapp Page: 1 / 652\ Next: [Next page](https://www.capterra.ie/software/180345/whatsapp?page=2) > WhatsApp helps businesses engage customers, boost sales, and enhance service through direct communication. > > Verdict: Rated **4.7/5** by 16260 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses WhatsApp? WhatsApp is used by customer service departments, marketing teams, sales organizations, e-commerce companies, banks, retailers, and businesses seeking to engage customers at scale. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 16260 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: WhatsApp - **Location**: Menlo Park, US ## Commercial Context - **Pricing model**: Per Feature (Free version available) - **Pricing Details**: WhatsApp is available free of cost. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Activity Dashboard - Audio Calls - Autoresponders - CRM - Chat/Messaging - Collaboration Tools - Interaction Tracking - Mobile Access - Multi-Channel Communication - Personalisation - Real-time Consumer-facing Chat - Search/Filter - Third-Party Integrations - Video Conferencing ## Integrations (13 total) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Chat ## Category - [Customer Communications Management Software](https://www.capterra.ie/directory/31002/customer-communications-management/software) ## Related Categories - [Customer Communications Management Software](https://www.capterra.ie/directory/31002/customer-communications-management/software) - [Team Communication Software](https://www.capterra.ie/directory/31033/team-communication/software) - [Live Chat Software](https://www.capterra.ie/directory/30797/live-chat/software) ## Alternatives 1. [LiveChat](https://www.capterra.ie/software/62194/livechat) — 4.6/5 (1707 reviews) 2. [Slack](https://www.capterra.ie/software/135003/slack) — 4.7/5 (24014 reviews) 3. [Text Request](https://www.capterra.ie/software/167015/text-request) — 4.6/5 (1193 reviews) 4. [LiveAgent](https://www.capterra.ie/software/102188/liveagent) — 4.7/5 (1748 reviews) 5. [Tidio](https://www.capterra.ie/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Whatsapp Software" — 5.0/5 > **Muhammad Aamir** | *17 August 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: WhatsApp is very fast and simple.Also Secure for free messaging, group chatting, sharing photos and videos. We can do voice and video calls . We can share our personal or official documents very easily. > > **Cons**: I think right now there is no least thing that I dont like about WhatsApp. > > It is very helpful to me.I shall be very thankful to the WhatsApp platform for providing this great software. ----- ### "Good app to stay connected and have daily chat but the security is very poor" — 4.0/5 > **Anita** | *25 July 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The ease of accessing app, and making older people to understand is very nice, it help me to track my day to day conversations. > > **Cons**: from last 6 months I am getting a lot of spam message which is becoming very irritating and I wish the creators make some changes to reduce or stop these spams. ----- ### "Reliable and Secure Messaging for Everyday Use" — 4.0/5 > **Absana** | *2 January 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: It's free and voice/video calls work smoothly. WhatsApp's adds a level of security with it's end-to-end encryption. It allows for media, document and location sharing and includes all the standard messaging features (voice notes, group chats, etc.) It's global reach is great, and allows for international connectivity. It also works on mobile and desktop. It also allows for a large number of people to be in a group chat compared to other similar platforms. > > **Cons**: There is a decent amount of spam messaging and calls which can be annoying but it is expected on all platform. It collects metadata, and requires and active internet connection. > > WhatsApp is a powerful and secure tool for staying connected with others, especially internationally. It offers messaging services for free, and is not difficult to navigate at all. However, it does have minor caveats like filtering issues and lack of customization (for paternal controls or storage). ----- ### "Whatsapp review, business owner perspective" — 5.0/5 > **Claudio** | *25 January 2026* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: best and easy communication tool. messanging in europe especially. daily use of chat and video call. barely have any bugs nor issues. > > **Cons**: not much to not like about whatsapp, only thing missing would be a better overview of documents. also overview in chats, i communicate with 50 people per day and it can get too much. ----- ### "Good, just not for us" — 3.0/5 > **Crystal** | *3 January 2026* | Arts & Crafts | Recommendation rating: 3.0/10 > > **Pros**: It was very easy to set up and use and of course the fact that it was free and so many of us already had the app > > **Cons**: The photo quality wasn't good. I guess they are compressed? We needed to use it for photos sometimes > > All in all it was good for talking to friends over seas but strangers were adding me to groups, maybe there was a filter I wasn't using? ----- Page: 1 / 652\ Next: [Next page](https://www.capterra.ie/software/180345/whatsapp?page=2) ## Links - [View on Capterra](https://www.capterra.ie/software/180345/whatsapp) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data