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What Is Twilio?

Twilio is the world's leading cloud communications platform that enables businesses to build, scale, and operate their own customized communication solutions. Its flexible platform, powerful tools, and global infrastructure make it easy for businesses to create customized solutions that meet their unique needs and help them connect with customers in a meaningful way.

Who Uses Twilio?

Businesses of all sizes that need cloud communication solutions in over 180 different countries.

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Reviews of Twilio

Average score

Overall
4.5
Ease of Use
4.2
Customer Service
4.1
Features
4.5
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Rongen
Rongen
Digital Developer in Brunei
Verified LinkedIn User
E-Learning, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Twilio SMS feature never fails and never over charges

5.0 2 months ago New

Comments: Great experience with the app from UI/UX perspective and customer support.

Pros:

I like the pay-as-you-go subscription model the most. The API integration is also smooth and easy. The knowledge base has all the steps/guide we need to implement and roll out.

Cons:

Nothing that I can think of or have experienced.

Ajay kumar
Full Stack Developer in India
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

First class SMS API Platform for developers

5.0 6 months ago

Comments: I have been using Twilio for three years. Actually this is a very suitable Platform for SMS. This is the Platform I recommend to all my clients.

Pros:

I am Ajay Full Stack Developer. Basically I'm using Twilio for SMS. Two things motivate me to use Twilio one is, compare to other SMS Platform it's very easy to get the payed API Key and and minimum of code. Second thing is, They provide very good costumer care support.

Cons:

Features wise no drawbacks in Twilio but compare to other platform littlie bit more cost.

Mark
COO in US
E-Learning, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Customer support is dificult to reach and unresponsive

2.0 9 months ago

Comments: We have been a SendGrid customer for about 7 months. We use the service to handle the transactional emails from our website. We have been satisfied with that service and decided to also use them for our marketing campaigns On September 30th we exported our MailChimp contacts and cleaned up the data. On October we upgraded our SendGrid plan to Basic 50k, contacted SendGrid support, informed them what we were doing and asked about the use of Tags. We then imported 47k contacts, prepared a time sensitive single send marketing piece which we released on October 2nd to our complete contact list. SendGrid shut down the campaign, disabled the links in the 13k emails that had been sent, making them useless, and suspended our account. We have been unable to reach SendGrid to resolve this. This action, and lack of it by Twillo/SendGrid has significantly impacted our business as the campaign was in support of a live continuing education course scheduled for Tuesday 10/3. At this point we are trying to salvage what we can by moving to another marketing service.

Pros:

We were migrating our email marketing from MailChimp to Twillo's SendGrid. Relative to MailChimp we found SendGrid's email design tool to be more flexible and easier to use

Cons:

Customer support: Two issues1 -Customer support is difficult to access. The support phone number listed on Google is disconnected, there is no chat, "Contact support" on the website requires the user to fill in a text box labeled "Tell us your issue." We've tried this multiple times only to get an error message: "There was an error retrieving results for your query. Please try again." We've managed to get multiple messages to SendGrid Support by responding to previous support ticket emails. I see some one at SendGrid has deleted all but one of these. Obviously someone knows we have an urgent issue but no response and it has been over 18 hours since our first request for support. 2. When we informed Customer support that we were migrating our marketing champagne from Mail Chimp to SendGrid they failed to inform us about the possibility of the automated account suspension we have encountered, and how to avoid it .

Ewa
Marketing Team Lead in Canada
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

My Remarkable Journey with Twilio.

5.0 2 months ago New

Comments: It is possible to connect and communicate with our customers in real-time with Twilio.

Pros:

I'm delighted to use Twilio because it increases customers engagement and interaction in real-time.It is simple to send and receive text or SMS messages with Twilio.It is simple and fast to make and receive phone voice calls with Twilio.

Cons:

When having unstable internet connectivity,I find it difficult to make or receive phone calls with Twilio.

John Epok
John Epok
Regional Platforms Lead in Philippines
Verified LinkedIn User
Telecommunications, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Customer Experience Done Best Through Twilio Voice Automations

4.0 last month New

Comments: Overall a pleasant experience with Twilio as i has done wonders for us on number hosting and seamless integration of our voicemail platform being used across SEA and Australia.

Pros:

- less intimidating interface - seamless integration between internal voice platforms and other VoIP sub tools - top-up mechanism to effectively manage cost

Cons:

- it would require deep technical knowledge to deploy