ManageEngine ServiceDesk Plus

What Is ManageEngine ServiceDesk Plus?

ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand.

Who Uses ManageEngine ServiceDesk Plus?

Our software offers the ease of use SMBs need and the powerful features the largest enterprises demand. More than 100,000 companies around the world trust our product to manage their IT services.

Where ManageEngine ServiceDesk Plus can be deployed?

Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • by ManageEngine
  • Located in The Octagon, US
  • Founded in 1996
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, China, India, United Kingdom and 1 others

Languages

Arabic, Chinese, Danish, Dutch, English and 13 others

About the vendor

  • by ManageEngine
  • Located in The Octagon, US
  • Founded in 1996
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, China, India, United Kingdom and 1 others

Languages

Arabic, Chinese, Danish, Dutch, English and 13 others

ManageEngine ServiceDesk Plus videos and images

ManageEngine ServiceDesk Plus video

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Starting price

US$495.00/year
US$18.00/month
US$19.00/month
N/A

Free Version

Free Version Yes
Free Version Yes
Free Version No
Free Version Yes

Free Trial

Free Trial Yes
Free Trial Yes
Free Trial Yes
Free Trial Yes

ManageEngine ServiceDesk Plus Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Barcoding/RFID
  • Calendar Management
  • Check-in/Check-out
  • Compliance Management
  • Contract/License Management
  • Cost Tracking
  • Customisable Forms
  • Customisable Reports
  • Customizable Fields
  • Data Import/Export
  • Depreciation Management
  • Dispatch Management
  • Disposal Management
  • Document Management
  • Equipment Maintenance
  • Equipment Tracking
  • Fixed Asset Management
  • Historical Reporting
  • IT Asset Tracking
  • Inventory Management
  • Inventory Tracking
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Purchase Order Management
  • RFID Scanning
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Search/Filter
  • Status Tracking
  • Tagging
  • Third Party Integrations
  • User Management
  • Work Order Management
  • Workflow Management

View full list of Asset Tracking

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Automated Routing
  • CRM
  • Call Centre Management
  • Chat/Messaging
  • Client Portal
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Document Storage
  • Email Management
  • Email Templates
  • Feedback Management
  • Help Desk Management
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring
  • Performance Metrics
  • Prioritisation
  • Real Time Notifications
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integrations
  • Ticket Management
  • Workflow Configuration
  • Workflow Management

View full list of Help Desk

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Barcode / Ticket Scanning
  • Change Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customizable Fields
  • Dashboard Creation
  • Data Import/Export
  • Data Visualisation
  • Email Management
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Knowledge Base Management
  • Maintenance Management
  • Maintenance Scheduling
  • Monitoring
  • Prioritisation
  • Problem Management
  • Procurement Management
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Third Party Integrations
  • User Management
  • Workflow Management

View full list of IT Asset Management

  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Change Management
  • Client Portal
  • Compliance Management
  • Configuration Management
  • Contract/License Management
  • Customisable Forms
  • Drag & Drop
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Inventory Management
  • Knowledge Management
  • Prioritisation
  • Problem Management
  • Project Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Release Management
  • Resource Allocation & Planning
  • SSL Security
  • Self Service Portal
  • Service Catalogue
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Workflow Management

View full list of IT Service

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Availability Management
  • CRM
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard Creation
  • Drag & Drop
  • Email Management
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Prioritisation
  • Problem Management
  • Project Management
  • Release Management
  • Reporting & Statistics
  • Role-Based Permissions
  • Self Service Portal
  • Service Catalogue
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Workflow Management

View full list of ITSM

  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Audit Management
  • Audit Trail
  • Communication Management
  • Communications Management
  • Compliance Management
  • Contact Management
  • Corrective and Preventive Actions (CAPA)
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Visualisation
  • Disaster Recovery
  • Document Management
  • Email Alerts
  • Event Logs
  • Forms Management
  • IT Incident Management
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Investigation Management
  • Issue Management
  • Maintenance Scheduling
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • OSHA Compliance
  • On Call Scheduling
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Safety Incident Management
  • Single Sign On
  • Status Tracking
  • Task Management
  • Third Party Integrations
  • Training Management
  • Workflow Management

View full list of Incident Management

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Assignment Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Configurable Workflow
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Drag & Drop
  • Email Management
  • Help Desk Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Prioritisation
  • Project Management
  • Projections
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Issues
  • Reporting & Statistics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Third Party Integrations
  • Ticket Management
  • Widgets
  • Workflow Management

View full list of Issue Tracking

  • API
  • Alerts/Notifications
  • Cataloguing/Categorisation
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Content Library
  • Customisable Branding
  • Customisable Templates
  • Dashboard
  • Document Storage
  • Drag & Drop Editor
  • Email Alerts
  • Feedback Management
  • Full Text Search
  • Knowledge Management
  • Live Chat
  • Mobile Alerts
  • Mobile Interface
  • Multi-Language
  • Online Forums
  • Pre-built Templates
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • SEO Management
  • Self Service Portal
  • Social Media Integration
  • Templates
  • Text Editing
  • Third Party Integrations
  • User Management
  • WYSIWYG Editor
  • Web Notifications
  • Website Integration
  • Widgets
  • Wiki

View full list of Knowledge Base

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM
  • Calendar Management
  • Cataloguing/Categorisation
  • Categorisation/Grouping
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Content Library
  • Content Management
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Decision Support Systems
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • File Management
  • Full Text Search
  • Gamification
  • Knowledge Base Management
  • Live Chat
  • Multi-Language
  • Online Forums
  • Projections
  • Real Time Notifications
  • Reporting & Statistics
  • SSL Security
  • Self Service Portal
  • Self-Learning
  • Single Sign On
  • Social Media Integration
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third Party Integrations
  • Widgets
  • Workflow Management

View full list of Knowledge Management

  • Activity Dashboard
  • Approval Process Control
  • Budget Management
  • Calendar Management
  • Collaboration Tools
  • Customisable Templates
  • For Nonprofits
  • Gantt/Timeline View
  • Kanban Board
  • Mobile Access
  • Project Planning/Scheduling
  • Reporting/Project Tracking
  • Resource Allocation & Planning
  • Task Management

View full list of Nonprofit Project Management

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agile Methodologies
  • Alerts/Notifications
  • Billing & Invoicing
  • Budget Management
  • Calendar Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Cost-to-Completion Tracking
  • Customisable Templates
  • Document Management
  • Document Storage
  • Drag & Drop
  • File Sharing
  • Gantt/Timeline View
  • Idea Management
  • Issue Management
  • Kanban Board
  • Milestone Tracking
  • Multiple Projects
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritisation
  • Progress Tracking
  • Project Planning
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Project Tracking
  • Resource Management
  • Risk Management
  • Status Tracking
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Testing/QA Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Traditional Methodologies
  • Workflow Management

View full list of Project Management

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics
  • Asset Lifecycle Management
  • Benchmarking
  • CMDB
  • Change Management
  • Chat/Messaging
  • Configuration Management
  • Contract/License Management
  • Customer Support
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Email Management
  • Email Templates
  • IT Asset Management
  • IT Risk Management
  • Incident Management
  • Inventory Management
  • Knowledge Base Management
  • Live Chat
  • Localisation Automation
  • Mobile Access
  • Multi-Channel Communication
  • Prioritisation
  • Problem Management
  • Procurement Management
  • Project Management
  • Real Time Notifications
  • Real Time Reporting
  • Release & Deployment
  • Remote Access/Control
  • Reporting & Statistics
  • Scheduled / Automated Reports
  • Self Service Portal
  • Service Catalogue
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Virtual Assistant
  • Workflow Management

View full list of Service Desk

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ManageEngine ServiceDesk Plus Reviews

Read all 160 reviews

Average score

Overall
4.3
Ease of Use
4.2
Customer Service
4.2
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Leia P.
Leia P.
NETWORK TECHNICIAN in US
Verified LinkedIn User
Financial Services, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

ManageEngine has Streamlined our Helpdesk!

5 3 years ago

Comments: We were previously on BMC RemedyForce and it would take me an entire day to configure a simple ticket template. It takes me mere minutes with ManageEngine. Their support staff and developers are the best in the business and I can't say enough good things about my experiences working with them.

Pros:

It's easy to use and configure! Their support staff and community are absolutely incredible. They even have FREE master classes to help you learn more about how it works, and user conferences where the actual developers give you hands-on training, so you find out even more about administering it. You get a head's up about new features coming down the pipe. I just can't say enough good things about it!

Cons:

The feature requests sometimes take a while to come through, but that you can put them in at all is a definite pro. They listen to their users!

Sam L.
Sam L.
Systems Administrator in US
Verified LinkedIn User
Financial Services, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Great ticketing system for helpdesk

4 2 years ago

Comments: This is a great helpdesk application for most small-to-medium companies who don't need all the extra features that come with Autodesk, connectwise or Salesforce. Worked directly out of the box with minimal configurations needed.

Pros:

Ease of use, setup, low resource consumption on server, built-in reporting is enough for my company, Solutions, preventative maintenance tasks, templates, email fetching, user portal, external mobile app.

Cons:

Reporting isn't that user friendly, upgrades don't allow skipping of versions, not cumulative. Support isn't that good in resolving issues, so luckily we haven't had many

Andrés A.
Project Manager in Mexico
Information Technology & Services, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Excellent tool to start operating a service desk to align with ITIL

4 2 weeks ago New

Comments: The solution is very easy to deploy, operate and manage, and it is also ready to install and use. It is required to have basic knowledge in the administration of help desks to be able to administer correctly.

Pros:

It is very easy to implement, very friendly and out of the box "install and use"

Cons:

The manufacturer invests a lot in developing the part of requests and incidents but has left aside modules such as problems, projects or changes.

Mark S.
US
Financial Services, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Basic Helpdesk Application

2 5 years ago

Comments: Our company has been using ManageEngine plus ServiceDesk for our IT Helpdesk support system for several years now. Although this application has been reliable and used widely by our IT support team, it is limited on features and functionality. The support for the application from ManageEngine has been somewhat limited as well. If you are looking for a very basic IT support system, then ManageEngine's ServiceDesk might be a good fit. The application is just limited on what it can do and its ability to scale to fit our needs.

Pros:

ServiceDesk Plus from ManageEngine is fairly easy to implement and provides the most basic needs of an IT support application.

Cons:

ServiceDesk Plus from ManageEngine is very limited in features and functionality. It also has a fairly complex interface that is out of date. Our company has trouble tracking IT support tickets because of this limitation.

Abdulaleem M.
Techincal Support in Saudi Arabia
Hospitality, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Review Manage Engine SDP

5 2 months ago

Pros:

Easy to Use Easy to Setup customer-centric UI

Cons:

Very vast software. It's good for certain companies but for us it makes too many screens to manage.