PackageX Scan & Track

PackageX Scan & Track

by PackageX

Who Uses PackageX Scan & Track?

Universities, Co-Working Spaces, Residential Complexes, Corporate Headquarters, Hotels, Resorts, Hospitals, Pharmacies, Government Buildings, Retail Centers, Warehouses.

What Is PackageX Scan & Track?

PackageX is a smart package management solution that leverages computer vision and machine learning to automate the last-yard delivery of mail and packages in corporate mailrooms, office buildings, residential communities, and universities.

PacakgeX Scan & Track is intelligent, adaptive, secure, and doesn't require specialized equipment. The scalable and easy-to-use SaaS solution automates mundane package handling tasks to ensure that deliveries are never lost, delayed, or stolen.

PackageX Scan & Track Details

PackageX

https://packagex.app

Founded 2017

PackageX Scan & Track Pricing Overview

PackageX Scan & Track does not have a free version but does offer a free trial.

Pricing Details

For pricing contact: [email protected] or +1 (646) 568-9640

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

PackageX Scan & Track Features

Mailroom Management Software
Barcode Scanning
CASS Certified
Duplicate Management
Graphical Mail Piece Designer
Intelligent Mail Support
Job Management
PAVE Certified Presorting
Package Tracking
Signature Capture

PackageX Scan & Track Reviews

Showing 5 of 27 reviews

Overall
4.3/5
Ease of Use
4.4/5
Customer Service
4.7/5
Features
4.1/5
Value for Money
4.6/5
Alex L.
Community Associate
Hospitality, 10,001+ Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 14/11/2019

"Amazing Software"

Comments: We love using it and it allows us to notify members quickly for their packages

Pros: Super easy to use and speeds up our mailroom process

Cons: Sometimes notifications have been sent to the wrong person accidentally

Vendor Response

by PackageX on 26/12/2019

Hi Alex, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at [email protected] and our support team will get back to you as soon as possible.

  • Reviewer Source 
  • Reviewed on 14/11/2019
Stu S.
Coordinator, Mail Center
Education Management, 501-1,000 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 20/11/2019

"PackageX Review - University Mail Center"

Comments: With package volume increasing at 20% per year, PackageX provides a faster and easier way to scan in, notify and track recipients' items. Occasionally, a package is misplaced and having a picture of the address label (and the surrounding color of the box or envelope) helps in finding it.

Pros: No longer needing to key in a student's name when a package is delivered for him or her

Cons: The photograph of the address label and barcode is occasionally blurred (probably operator error). I also must cut the weekly database update into four 1,000 count records before updating the system. However, the Technical Support team has been very helpful in walking me through the steps and promise a workaround will be provided in short order.

Vendor Response

by PackageX on 26/12/2019

Hi Stu, thank you for submitting your review! We are glad our app has helped increase your mail room productivity and that we could provide timely support to your team. In case of any issues with the PackageX app, feel free to contact us at [email protected] and our support team will get back to you as soon as possible.

  • Reviewer Source 
  • Reviewed on 20/11/2019
Rodrigo D.
Community Associate
Real Estate, 10,001+ Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 4/5/2020

"Very good customer xp"

Comments: 1.000

Pros: I had a problem with an email message regarding the new tool for re-routing packages. I wrote a message for you, through your Member Support Team, suggesting some changes (including a different color, a different text...), and you guys not only answered me, but also implemented ALL my suggestions. Also, you answered me later saying that you have done that. Very good 'close the loop' case. It feels great to know that, as a customer, I am being heard by you all. Congrats!

Cons: The app is very good, my problem was regarding a message being sent automatically, but you fixed it..

Vendor Response

by PackageX on 12/5/2020

Hi Rodrigo, thank you for submitting your review! We are glad that our support team assisted you well and implemented the changes you required. If there are any other suggestions you may have, feel free to contact us at [email protected] and our support team will get back to you as soon as possible

  • Reviewer Source 
  • Reviewed on 4/5/2020
Sami L.
Community Lead
Hospitality, 501-1,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 9/1/2020

"PackageX"

Pros: Makes our jobs easier for getting notifications about packages to members.

Cons: I find that packages that I checked out often come back in the system for some reason and it looks like they did not get checked out. Some of the buttons are confusing and don't have great placement. I find myself very frequently hitting on the + in the upper corner to add a package instead of the circle on the bottom. If multiple packages come for the same exact person and I have to manually select the recipient, I shouldn't have to do it for each package in the same upload. I wish there was a "select all" option for when someone is picking up all the packages for a company. I would also like to see an easier way to mark someone (or multiple people!) as the primary for a company so they get the notifications. This would especially be helpful to see as an option during the package scanning flow. Would love a bypass option where members do not get notified about their package pickup (for example we will have to check out overdue packages that were actually checked out but came back up in our system. When we check them out these people will get notifications and they will be confused).

Vendor Response

by PackageX on 12/1/2020

Hi, Sami. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us.

We sincerely apologize for the inconvenience you experienced with the PackageX App. We take our users' concerns very seriously and are here to provide you 24x7 support.

Feel free to contact us on [email protected] for any queries and we will get back to you as soon as possible.

  • Reviewer Source 
  • Reviewed on 9/1/2020
Esther P.
Ops Lead
Real Estate, 1,001-5,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 8/1/2020

"PackageX User Review "

Pros: Enjoy knowing it is linked to our internal system and there is no need to add members to the app. It is automatic, fast and simple.

Cons: At my building, there is an admin that works for the enterprise client occupying the 2nd and 3rd floor. He picks up all the mail for them and stores it in their mailroom. Two enhancements to the app would be great: 1. Giving us (Community Team) the option to check out all the packages at once for the same person
2. Providing a "transferred" option similar to a courier and the updates we receive from them

Vendor Response

by PackageX on 13/1/2020

Hi, Esther. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us. We just wanted to inform you that we provide the functionality to check-out all packages in a single go from the app.

Feel free to contact us on [email protected] with your queries and we can set up a training session to resolve all your issues related to PackageX app.

  • Reviewer Source 
  • Reviewed on 8/1/2020