Who Uses PayPal?

Whether you're a small business, ecommerce platform, marketplace, enterprise, or developer, PayPal Commerce Platform offers what you need to run your business and help it grow.

What Is PayPal?

PayPal Commerce Platform is a comprehensive solution designed to serve your business needs and your customers, whether you're just getting started or already a thriving enterprise or marketplace.

Leveraging our two-sided network, the platform lets you connect with more than 295 million PayPal customers around the world and across many platforms and marketplaces.

PayPal Details

PayPal

https://www.paypal.com

Founded 1998

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PayPal pricing overview

PayPal does not have a free version and does not offer a free trial.


Free Version

No

Free Trial

No

PayPal deployment and support

Support

  • Online

Deployment

  • Cloud, SaaS, Web
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • Documentation

PayPal Features

  • Bulk Ordering
  • Communication Tools
  • Inventory Control
  • Mobile Access
  • Payment Options
  • Promotions Management
  • Reordering
  • Reporting/Analytics
  • SEO Management
  • Shipping Management

View full list of B2B eCommerce Platform Software

  • Compliance Management
  • Credit Risk Management
  • For Hedge Funds
  • Liquidity Analysis
  • Loan Portfolio Management
  • Market Risk Management
  • Operational Risk Management
  • Portfolio Management
  • Portfolio Modeling
  • Reporting
  • Risk Analytics
  • Stress Tests

View full list of Financial Risk Management Software

  • Analytics
  • Branch Optimisation
  • Channel Management
  • Compliance Management
  • Customer Engagement
  • Performance Management
  • Risk Management

View full list of Financial Services Software

  • Check Fraud Detection
  • Custom Fraud Rules
  • Customer Account Profiles
  • Data Mining
  • For Banking
  • For Insurance Industry
  • Internal Fraud Monitoring

View full list of Fraud Management Tools

  • Catalogue Management
  • Channel Management
  • Data Synchronisation
  • Email Marketing
  • Inventory Management
  • Marketplace Integration
  • Mobile Commerce
  • Order Management
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart
  • Social Commerce

View full list of Multi-Channel eCommerce Software

  • Access Control
  • Compliance Reporting
  • Exceptions Management
  • File Integrity Monitoring
  • Intrusion Detection System
  • Log Management
  • PCI Assessment
  • Patch Management
  • Policy Management

View full list of PCI Compliance Software

  • ACH Payment Processing
  • Billing & Invoicing
  • Cryptocurrency Processing
  • Data Security
  • Debit/Credit Card Processing
  • Electronic Signature
  • In-Person Payments
  • Mobile Payments
  • Multiple Payment Gateways
  • Online payment processing
  • PCI Compliance
  • POS Integration
  • Payment Fraud Prevention
  • Payment Processing
  • Payment Processing Services Integration
  • Recurring Billing
  • Reporting/Analytics

View full list of Payment Processing Software

  • Deferred Billing
  • Dunning Management
  • Multi-Currency
  • Multi-Period Recurring Billing
  • Payment Processing
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Self Service Portal

View full list of Recurring Billing Software

  • Customisable Dashboard
  • Data Source Connectors
  • Drag & Drop
  • Drill Down
  • Financial Reporting
  • Forecasting
  • Marketing Reports
  • OLAP
  • Report Export
  • Sales Reports
  • Scheduled / Automated Reports

View full list of Reporting Tools

  • CRM
  • Commission Management
  • Email Marketing
  • Employee Management
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Multi-Location
  • Order Management
  • Purchase Order Management
  • Reporting/Analytics
  • Returns Management
  • eCommerce

View full list of Retail Management Software

  • Cancellation Management
  • Discount / Coupon Management
  • Dunning Management
  • Enrollment Management
  • Product Catalogue
  • Recurring Billing
  • Revenue Recognition
  • Self Service Portal
  • Subscription Plan Management
  • Tax Management
  • Usage Tracking/Analytics

View full list of Subscription Management Software

  • CRM
  • Data Security
  • Email Marketing
  • Inventory Management
  • Kitting
  • Mobile Access
  • Multi-Channel Marketing
  • Multi-Store Management
  • Promotions Management
  • Returns Management
  • Reviews Management
  • SEO Management
  • Templates

View full list of eCommerce Software

  • Catalogue Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Mobile Commerce
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart

View full list of eCommerce Software for Small Business

PayPal Alternatives

More PayPal alternatives

PayPal Reviews

Read all reviews

Overall rating

4.7/5

Average score

Ease of Use 4.7
Customer Service 4.3
Features 4.6
Value for Money 4.6

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Emeka O.
Digital Marketing Trainer
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 30/12/2019

"A Widely Used Payment Processor"

Comments: I use PayPal to make payments for goods and services for my business. It's also used to accept payments. Generally, PayPal is a cool payment processor.

Pros: I like PayPal for some reasons. Among the reasons for which I like PayPal include: 1. Ability to make payments without exposing my credit card details: Credit card fraud and identity theft is a trending menace nowadays. One is at a very high risk of having his/her credit card information stolen when the card is used on insecure websites. With PayPal I don't have to bother about my credit card information as I only have to sign in to my PayPal account and then proceed to making payment without having to expose my credit card information on the third-party website. 2. Ability to receive payment using only an email address: I love it that I can use my verified PayPal account's email address to receive money from anyone with a PayPal account. 3. Ability to integrate PayPal payment processor without much technicalities involves: I was able to integrate the PayPal payment processor to my ecommerce website in just a few minutes without having to do much technical stuffs. 4. Moderate payment processing charges: The charges by PayPal while using their payment gateway is moderate compared to that of some other payment processors. I had tried using a payment processor whose charges were quite high.

Cons: I have some problems with PayPal. One of the problems is that PayPal is not available is some countries, and this is a limitation to expanding to such countries. Secondly, PayPal have an history of limiting people's accounts for some hard to understand reasons. The issue is that once an account is limited, it is very hard or impossible to get back the money in the account.

  • Reviewer Source 
  • Reviewed on 30/12/2019
Suzan P.
Sr. Business Development Manager
Management Consulting, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    2 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 4/6/2019

"Paypal Business Review"

Comments: Overall, I've been a customer of paypal for over 10 years. I like their invoicing system, and how it tracks everything for you. It gives ease of access when you go into Paypal and you need to search for and track payment or invoice records. That's awesome. I am not a fan of the customer service that paypal has. Each time I call for help to try to fix an issue I'm having, I end up getting off the call more confused. They need to train their rep's better. I've had instances where I've had to call about the same issue multiple times, and each time I called about the exact same issue, I have been given different explanations, and also been told to do different things to 'correct' the issues, and 9 times out of 10, the issue isn't resolved. If you call with a simple issue, the rep's seem to be able to help ok though.

Pros: I like a couple things about Paypal. I mostly like the mobile app that they offer, because it gives you ease of access when your on the go. I also like that Paypal has started integrating new partnerships like Venmo. I really like how easy and instantly you're able to transfer paypal funds into your bank account.

Cons: With the new partnership/integrated apps that they have, like Venmo, and Greendot, they aren't a two-way street. For instance, you can't transfer money from Venmo over to paypal, or at least I tried, and it was extremely confusing how they have everything set up.

  • Reviewer Source 
  • Reviewed on 4/6/2019
Lisa P.
Self employed
Luxury Goods & Jewelry, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 13/1/2021

"PayPal review"

Comments: Since integrating PayPal with my personal and business affairs my life has been less stressful. I never go to a bank anymore because there is no need as PayPal has made everything available for online transactions. Overall my experience has been extremely helpful and relieves the amount of stress caused by financial transactions and banking.

Pros: PayPal has been a life saver to me as it makes money transfers and online transactions easy and fast with no wait time. Navigation through PayPal is so simple a five year old could do it. I am able to do business with all my other business colleagues on or offline effortless. There is even an option for automatic transfer so it’s a complete no brained. Also investing in cryptocurrency with the touch of a finger is absolutely brilliant. Instead of your money just sitting there you can invest it and watch it grow.

Cons: To be honest there is nothing I can say about PayPal that they could improve on except maybe more businesses should use them so as to be as accessible as say Visa or MasterCard however I have noticed that is rapidly changing so really I have no complaints thus far and I have used PayPal for a couple of years now.

  • Reviewer Source 
  • Reviewed on 13/1/2021
Zach I.
Agent
Entertainment, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 28/3/2019

"The industry standard"

Pros: For better or for worse, PayPal is the industry standard for online transactions. I like it because I can actually make sure we get paid (where as previously, I was waiting for checks for months that mysteriously got lost in the mail.) It was clunky at first, but now, they make it really easy to send invoices, keep track of purchases, dispute transactions (I was a victim of fraud once and they helped right away!), and more. I am most impressed with their fraud protection actually; they are better than VISA, Mastercard, and AMEX, who still often require you to send in snail-mail when there is a problem. I also like that you can now embed badged, i.e., "Pay Me with Paypal" or "Donate Here." They are making it for sure user-friendly.

Cons: PayPal is becoming dated with its fee structure. Venmo is much more competitive, although admittedly not as robust or well-known as PayPal. They were late to the game with the credit card reader and their terms are not as good as Square's (although I do admit that both platforms save me a ton of money because I no longer need point-of-sale terminals, which were wildly expensive in the '80s and '90s.) I also wish that they had a laxer policy on adult-items. Some of my talent also creates adult-content, and we are afraid to use the platform for home video sales and celebrity bookings at AdultCons (which are legal!) because PayPal has shut down other adult-entertainment communities for offering PayPal. No customer service rep has given me a clear line of what the boundaries are, so we avoid it all-together.

  • Reviewer Source 
  • Reviewed on 28/3/2019
Sarah O.
Marketing Coordinator
Retail, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 13/10/2020

"Great for both businesses and personal use!"

Comments: PayPal is one of the best commerce software out there for both business and personal use. Their online website and mobile app are both very easy to use, when both paying and requesting payments. PayPal has been my go-to payment method for over 10 years, and I've never had any big issues with it. I've always receive payments to my bank accounts within a timely manner, and their customer service team is very helpful as well.

Pros: PayPal is one of the commerce platforms I have used for the longest time. I've used it both for businesses and personal use, and it's never let me down. It's super easy to send money to individuals both on their website and mobile app, and I love that you can write specific notes within each payment. It links seamlessly to your bank accounts, and I always receive payouts quickly. When requesting payments, I love the "reminder" feature where you can politely nudge someone for a payment. It's also easy to pull historical statements for accounting purposes.

Cons: It's annoying that there are transaction fees when you have a business account, though this is not something you can avoid with any e-commerce platform. They all charge fees, but PayPal is actually reasonably priced and competitive compared to other platforms like Stripe or Square, so it's not a huge negative aspect of the platform. My personal PayPal has also been hacked before through eBay back in 2015. There was an unknown foreign charge on there, which was a little concerning since PayPal is linked to my bank accounts. Luckily PayPal customer service was able to refund me the amount and help me set up two-step authentication for security purposes. I have not gotten hacked since!

  • Reviewer Source 
  • Reviewed on 13/10/2020