What Is EngageBay?

EngageBay is a simple, affordable, all-in-one marketing, sales and service CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails, and automate your marketing funnel through marketing automation - all from one easy to use platform.

Who Uses EngageBay?

Small to medium size businesses that require affordable, all in one sales and marketing software to acquire, engage, nurture and convert visitors to customers.

Where can EngageBay be deployed?

Cloud-based
On-premise

About the vendor

  • EngageBay
  • Located in Mountain House, US
  • Founded in 2016

EngageBay support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 225 others

Languages

English

EngageBay pricing

Starting Price:

US$14.99/month
  • Yes, has free trial
  • Yes, has free version

EngageBay has a free version and offers a free trial. EngageBay paid version starts at US$14.99/month.

About the vendor

  • EngageBay
  • Located in Mountain House, US
  • Founded in 2016

EngageBay support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 225 others

Languages

English

EngageBay videos and images

EngageBay Software - Lead generation forms
EngageBay Software - Contacts
EngageBay Software - Contact details
EngageBay Software - Landing pages
EngageBay Software - Landing pages creation
View 6 more
EngageBay video
EngageBay Software - Lead generation forms
EngageBay Software - Contacts
EngageBay Software - Contact details
EngageBay Software - Landing pages
EngageBay Software - Landing pages creation

Features of EngageBay

  • AB Testing
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Auto-Responders
  • Automated Publishing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Availability Management
  • Batch Processing
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Centre Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking Metrics
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Campaign Specific Signature
  • Channel Management
  • Click Tracking
  • Client Database
  • Client Management
  • Client Tracking
  • Communication Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Conversion Tracking
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Social Profiles
  • Customisable Branding
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Deal Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Feedback Management
  • For AEC Industry
  • For Insurance Industry
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Form Builder
  • Geotargeting
  • Goal Setting/Tracking
  • Image Library
  • Import Tasks
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Leaderboards
  • List Management
  • Live Chat
  • Macros/Templated Responses
  • Marketing Automation
  • Mobile Access
  • Mobile Optimised Emails
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Offline Form
  • Onboarding
  • Online Booking
  • Online Forms
  • Performance Management
  • Performance Metrics
  • Personalisation
  • Pipeline Management
  • Post Scheduling
  • Power Dialer
  • Predictive Analytics
  • Proactive Chat
  • Prospecting Tools
  • Queue Management
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Real-time Scheduling
  • Real-time Updates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Sales Activity Management
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Signature Creation
  • Signature Management
  • Signature Templates
  • Social Marketing
  • Social Media Integration
  • Subscriber Management
  • Support Ticket Management
  • Target Account Identification
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Management
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Ticket Management
  • Time on Site Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Usage Tracking/Analytics
  • User Interaction Tracking
  • WYSIWYG Editor
  • Web Notifications
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management

EngageBay Alternatives

Email marketing software for creators that supports conditional content for different types of subscribers.
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. Learn more about Agile CRM
Web-based website marketing platform that helps businesses in generating leads and sales through customizable tools.
An integrated suite of applications include email, calendar and address book that are accessed via the Internet 24/7.
Drive growth with Sales Cloud 360, the best-in-class sales solution that drives rep productivity on the world's #1 CRM platform.
Insightly CRM is for growing teams that want a flexible, easy-to-use, yet powerful CRM to centralize and manage customer data from the
This is the extension for Jira Cloud to connect HubSpot CRM with Jira issues.
Close is the all-in-one sales engagement CRM designed to help SMBs turn more leads into revenue.
Integrated business management solution that automates financial, customer relationship and supply chain processes.

Reviews of EngageBay

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.9
Features
4.6
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
66%
4
31%
3
3%
1
0%
Azizah
Azizah
Office Management in Malaysia
Verified LinkedIn User
Telecommunications, 5,001-10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Complete package for marketing tool

5.0 5 months ago

Pros:

We received a complete software package consisting of at least forty diverse modules, which would have cost thousands of bucks. Due to this software, we have ended a profusion of subscriptions. We contacted support with a simple message and got a response nearly immediately.

Cons:

It costs a lot of money to buy more email space. Suppose there was a way to lower the cost of sending emails. Arranging a batch job to perform a sequence or automation at a predetermined time and day

José Gabriel
Senior Business Intelligence Analyst in Angola
Information Technology & Services, 501-1,000 Employees
Used the Software for: 1+ year
Reviewer Source

An All-in-One Solution for Businesses - EngageBay

5.0 2 weeks ago New

Comments: Overall, EngageBay is an excellent all-in-one solution for businesses. The comprehensive feature set makes it a great choice for both small and large businesses. The user interface is easy to use, and customer service is always available to help. The only downside is the cost, but for those who are willing to invest in it, EngageBay is definitely worth the price.

Pros:

EngageBay is an amazing all-in-one solution for businesses. It offers a comprehensive suite of features that are tailored for both small and large businesses. It has everything I need to manage customer relationships, marketing campaigns, and more. The user interface is easy to use and the customer support is always available to answer any questions I may have.

Cons:

While EngageBay is a great all-in-one solution, it can be a bit expensive for some businesses. The pricing plans are quite comprehensive, but they can be a bit overwhelming for those who don't have an in-depth knowledge of online marketing tools. Additionally, some features require additional setup and configuration, which can be time-consuming.

Verified Reviewer
CTO in Romania
Verified LinkedIn User
Internet, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

Absolutely horrible!!

1.0 last year

Comments: I've setup a "Sequence" with 3 emails to be sent before holding my Webinar and thought everything was ok and went on. Just to come back on the day of the Webinar to see that nothing was sent and every contact was hard bounced. Yes every single one of them.
Furthermore I couldn't send any email broadcasts to the contacts either. So mainly I was left with leads for my Webinar which I couldn't even use, were it up to Engagebay.
The support team's solution? Purchase credits to "verify the contacts" to be able to use them.
So besides making me lose my time, not delivering the emails and rendering all my contacts useless they want me to purchase something for it to actually work??
Absolutely disgusting and shameful business practices! They then tell me that the problem is not on their end and insist that every contact has an invalid email address. With another similar service I sent the emails with ease. Out of all the contacts, only 4 bounced.
Engagebay has set me back a lot with this.
Avoid at all costs!

Pros:

At first I liked what it offered for the free plan (things that other similar services didn't offer for free).

Cons:

It doesn't work at all and the support team asks you to purchase credits for it to work.

EngageBay Response

last year

Hi there, sorry to know about your experience with EngageBay. Just to bring to your notice, a hard bounce happens only when the email address is invalid. It looks like that is the case here. If the email address is invalid, there is nothing we can do from our end to avoid a hard bounce. To prevent such cases, we recommend all our users to verify all the emails they have on the list. Please note that we do not provide email verifier service ourselves and hence recommend other 3rd party solutions. Seems like the other service you used has a built in validation service and hence the bounces were limited. I would recommend you to send an email to [email protected] including the registered email address for your account and we can check what may have caused the bounces, though we are certain that it was due to the emails being invalid, we could always cross check.

Daniel
President in US
Education Management, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Happy Engage Bay User

5.0 3 days ago New

Comments: Overall it's been great. Just a little bit of a hard start, but as I said, support had been excellent.

Pros:

- Tons of features and functionality- Love the all-in-one nature of the program (CRM, Email Mktg, Calendar Scheduling, Live Chat, and more)- Excellent customer service. Very responsive whenever we need help. That's a huge benefit!- Very up-to-date interface- Continual improvement of product- Willingness to fix things and take feature suggestions seriously

Cons:

There is a learning curve and some of the features were hard for us to figure out at first. We have to make use of their support team more than we would have liked due to difficulty figuring things out and/or inability to find the appropriate support documentation. However, I believe that has improved.

Aman Preet
Aman Preet
Developer in India
Verified LinkedIn User
Automotive, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Pros and cons of EngageBay

4.0 last month New

Comments: Overall experience was quite good with EngageBay as it helped us with the tool that we needed for the priority basis other than average customer support everything was worth to chose EngageBay

Pros:

There were 2 main features because of what we chose EngageBay over other CRMs i.e email marketing (bulk email management tool) and ticketing system (mainly for IT infrastructure issues).EngageBay was quite handy and smooth to operate in both of these features that fulfilled our current requirements.

Cons:

The only con that we as a team experienced was the customer support was not that reliable as at times we were getting late responses from customer support team and taking more time as expected to resolve the issue.

Alternatives Considered: SAP Sales Cloud and Freshsales

Reasons for Choosing EngageBay: Based on the current requirements of our team they were not able to give reliable features support.

Switched From: Pipedrive and Nutshell

Reasons for Switching to EngageBay: Financial team was not satisfied for the long run collaboration.