UXCam App Analytics

by UXCam App Analytics

Who Uses UXCam App Analytics?

UXCam serves Product Managers and UX Designers. UXCam's users also include App Developers, Marketeers and Customer Success Managers.

What Is UXCam App Analytics?

UXCam Mobile App Analytics - UXCam helps companies identify usability issues on their mobile applications and make informed product decisions.

Most companies track vanity metrics such as page visits and do not capture micro-interaction data sets. In doing so, they completely miss what matters: the user.

On the foundation of these beliefs, UXCam developed a solution that helps people to deliver the perfect app - by understanding their users.

UXCam App Analytics Details

UXCam App Analytics

https://uxcam.com

Founded 2014

UXCam App Analytics Pricing Overview

UXCam App Analytics has a free version and offers a free trial.

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UXCam App Analytics video
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Pricing Details

Contact UXCam App Analytics for pricing details.

Free Version

Yes

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

UXCam App Analytics Features

UX Software
Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

UXCam App Analytics Reviews

Showing 5 of 20 reviews

Overall
4.6/5
Ease of Use
4.8/5
Customer Service
4.9/5
Features
4.6/5
Value for Money
4.6/5
Bernardo V.
CEO
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 20/4/2020

"Best software ever"

Comments: Good experience I wouldn't say that's there strongest point but since I've used it I dropped GA or Mixpanel

Pros: That it shows me exactly what went wrong instead of having to figure it out with data points

Cons: That very very seldomly I can't access the video even though the user session shows it has benn uploaded.

  • Reviewer Source 
  • Reviewed on 20/4/2020
Janaki ram G.
CTO
Computer Software, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 7/8/2019

"Great way to "see" user behavior"

Comments: We develop mobile apps that help consumers when there are many choices to be made on a regular interval. For example prepaid mobile plans in India. Using UXCam, we observe users behavior within our apps. It is very helpful to understand what features are confusing them most and what users "expect" from a certain screen. By using sessions tagged with crashes, we could see user behavior before certain crashes and fix them.

Pros: Just having the ability to "see" what the user is doing is great. Heatmaps are a very useful feature too. With them we could discover if a lot of users are clicking on the wrong places. Automatic tagging of activities in the playback is helpful too. We can shift to whichever activity is more important for us. If a user has multiple sessions, we can watch all of them together to understand the behavior as a single flow.

Cons: Clicks are not preserved when we download videos and share.

  • Reviewer Source 
  • Reviewed on 7/8/2019
Bob H.
Technologist
Computer Software, 13-50 Employees
Used the Software for: Free Trial
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 14/7/2020

"Initial Usage - Easy to setup, Intuitive Dashboard"

Comments: After a short learning curve, found usage of the analytics tool to be very helpful and effective.

Pros: * Rather simple developer-focused implementation of SDK into application code
* Responsive customer service, including issue resolutions
* Ease of understanding UXCam Dashboard, which includes deep dive information that could be complicated to understand.

Cons: * Ability to allow users to provide feedback and comments on usage; ideally on a per-screen optional feeback, but end of session survey and/or voice feedback would be helpful in UI/UX desing

  • Reviewer Source 
  • Reviewed on 14/7/2020
Anya S.
CEO
Consumer Services, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 19/6/2020

"Indispensable"

Pros: UxCam provides instant insight into customer behavior in the app. With the help of this tool, we were able to identify numerous bugs and points of user confusion. Our users are older adults who often engage with technology in unpredictable ways which they have difficulty articulating. This "big-brother spying eye" allows us to see what users are actually doing vs what they say they are doing, augmenting user testing and high-level analytics. Absolutely indispensable.

Cons: The most interesting longer sessions often don't get recorded, or get delayed. That's very unfortunate.

  • Reviewer Source 
  • Reviewed on 19/6/2020
Sangyun P.
Software engineer
Entertainment, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 26/6/2019

"Listen user's voice directly using UXCam"

Comments: Users don't tell us their experience easily. With UXCam, we caught user's hidden voice. Detailed screen recording let us know what components users like and dislike.

Pros: Video recording, detailed session tracking, screen heatmap
Very easy to set up
Supports react-native
Rapid customer service

Cons: Detailed event analytics is less powerful.

  • Reviewer Source 
  • Reviewed on 26/6/2019