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What Is CareStack?

CareStack is a complete cloud-based dental software solution for scheduling, clinical, billing, patient engagement and reporting needs of dental offices of any size - whether it's a single location or a large multi-site DSO. With in-built features for centralization, automation and analytics, CareStack enables dental organizations to achieve the full potential inherent in scale.
Book free demo: https://carestack.com/lp/dental-software-capterra

Who Uses CareStack?

Multi-site Group Dental Practices, DSOs, Solo Practices and Startups in US.

CareStack Software - Allows patients to book appointments at their convenience, without the need to call during office hours thus improving patient satisfaction and accessibility.
CareStack Software - Enhance patient communication, improve access to care, and foster a more informed and involved patient experience.
CareStack Software - With online dental charting, you can quickly and accurately make a diagnosis, record patient information, and then set up a treatment plan that results in better patient communication, efficient daily workflow, and improved profitability.
CareStack Software - Provides a secure, contactless payment option, allowing patients to pay directly from their phones improving patient satisfaction and your collections.
CareStack Software - CareStacks' Revenue Cycle Management assists you in keeping receivables and aging organized, so you can focus on collecting more money for your practice.

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Reviews of CareStack

Average score

Overall
4.7
Ease of Use
4.4
Customer Service
4.6
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
76%
4
18%
3
5%
2
2%
Tim
Tim
CEO in US
Verified LinkedIn User
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Carestack review

5.0 3 months ago

Pros:

I've been through several major software transitions during my time as a manager at Fortune 500 companies, so I knew how important choosing a management software would be. Carestack has been supportive, actively engaged, and willing to push out new features based on our feedback. Their support team is extremely responsive, and their innovation driven mindset has created significant value for our locations

Cons:

Just like anything, you get out of it what you put into it. Spending the necessary time up front to ensure that the functionality was there for our needs was a big lift, but it ultimately paid off.

Rob
Rob
Co-Owner in US
Verified LinkedIn User
Hospital & Health Care, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Our All-in-one PMS started us up!

5.0 3 months ago

Comments: The platform is really an all-in-one option and saves our office time and money by requiring fewer hardware elements, and fewer software integrations.

Pros:

Has all the features we need + the support to help when we need. Also: a true interest in improving the product with regular updates that don’t break the software.

Cons:

All software is imperfect and has a learning curve. The marketing/communications tools are basic, but improving. Sometimes there are too many ways to do the same thing. This can make the initial onboarding a bit more confusing.

Monica
Office administrator in US
Hospital & Health Care, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Great Cloud based solution

5.0 2 weeks ago New

Comments: So far CareStack's customer support has been great! Very responsive and knowledgeable.

Pros:

Love that it is an all-inclusive solution to the multiple applications our office was using for a modern Endodontics office. I no longer have to pay separately for patient engagement and digital forms or run a separate 3 party electronic claims solution.

Cons:

I was a huge learning curve from the legacy software we were moving away from and I would like to see more professional referral letters.

David
Bookkeeper in US
Medical Practice, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Bookkeeper's nightmare

2.0 2 years ago

Comments: I am struggling to provide the same service to my employer as I was before onboarding CareStack. CareStack costs about three times as much as our previous service, but it has about a third of the reporting capabilities. My primary task with the software is to track income based on multiple providers at multiple practice locations, and it takes about an extra 10-15 hours per week to manually extrapolate the data which had been accessible at the click of a button with previous softwares. Based on the way the reports are designed, I don't believe the engineers even know the difference between production and collection, as those terms pertain to a medical/dental practice. I've had a support ticket in for seven months, and whenever I check in to see if there's any progress (about once a month), I'm told to be patient, and then asked what the problem was again. You know that feeling you get when someone’s six-year-old answers the phone and says they’ll remember your message?

Pros:

The layout is intuitive. It's easy to learn and understand how things are supposed to work. Multiple locations are able to share data seamlessly.

Cons:

Collections reporting is severely insufficient. Customer support seems to exist only to deflect and forget.

Robert
CEO in US
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

The Evolution of Carestack

5.0 3 months ago

Comments: We have been a customer for 6 years and we have had an excellent experience with Carestack and expect this to continue in years to come

Pros:

The people of Carestack are their #1 resource. The support from all the Teams in responding to our requests has always been exceptional.

Cons:

Sometimes slow integration of products that we may want.