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What Is Google Chat?

Google Chat is an instant messaging tool that enables teams to easily communicate and collaborate, regardless of physical location. It is designed to simplify 1:1 messaging as well as group collaboration. With this tool, users can securely connect and share files with their teams. Via seamless integration, Google Chat can be used directly in Gmail to centralize all communications. Using dedicated spaces, teams can participate in topic-based discussions, share relevant ideas, and streamline projects.

Who Uses Google Chat?

Businesses and teams of any size across various industries.

Google Chat Software - Collaborate with teams in Spaces
Google Chat Software - Use Google Chat in Gmail
Google Chat Software - Share files

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Reviews of Google Chat

Average score

Overall
4.5
Ease of Use
4.6
Customer Service
4.4
Features
4.3
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Muhammad Daud
Muhammad Daud
IT Manager in UK
Verified LinkedIn User
Financial Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Google Space team collaboration tool

5.0 6 months ago

Comments: Overall I found Google Chat easy to use, integrate, and train the staff. It is good for team collaboration, easy to share files, and create the workspace.

Pros:

I have tried different messaging apps and platforms and Google Chat so far is a very light and easy-to-use app. It offers a variety of features like Real-time Messaging, Spaces, File Sharing, Task Management, and Security. Recently Google Chat has also updated AI features.

Cons:

There is a limitation in integrating the codes and logs like Slack within Channels.

Anonymous reviewer
E-Learning, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Simple, seamless communication

4.0 2 months ago

Comments: Google Chat works well for basic communication needs and integrates smoothly with other Google apps, but it can feel a bit limited for more complex, feature-rich conversations or large teams.

Pros:

I like the tight integration with Google Workspace—easy to share files, access Google Docs, and stay in sync with team projects without leaving the app.

Cons:

It lacks advanced customization options and some more robust features, like full threading capabilities or deeper integration with third-party apps compared to alternatives like Slack.

Aaron
Trainer in US
Education Management, Self Employed
Used the Software for: 2+ years
Reviewer Source

Convenient integration but lacks uniqueness

3.0 4 months ago

Comments: Google Chat allowed us to communicate efficiently within Google Workspace, but it didn’t offer any unique features that set it apart.

Pros:

Google Chat’s seamless integration with Google Workspace, make it convenient for people already invested in the ecosystem.

Cons:

We found nothing particularly special about Google Chat, as it lacks standout features compared to other messaging apps.

Chad
Customer success in US
Information Technology & Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Instant messaging

5.0 last week New

Comments: Google chat is easy to use for creating communication space.

Pros:

Google chat is easy to sign in using Google account and it's integrated with Gemini AI

Cons:

Google chat allows instant messaging and sharing ideas.

Eric
CFO in US
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Best Messaging System

5.0 4 weeks ago New

Comments: Great product, I hope they continue to improve upon it.

Pros:

Much better than the Samsung version, interacts with other text messages much better.

Cons:

Notifications do not reflect read messages properly. Sometimes it shows I have an unread message but when I click on the notification, it is referring to an old message that I already saw.

Cajetan Emeka
Subject Matter Expert in UK
E-Learning, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Google Chat is absolutely Fantastic

5.0 2 months ago

Pros:

Google Chat is really very efficient for staff conversation and is well integrated into other Google products.

Cons:

I can't think of nay downside. Absolutely fantastic!

Mary
President in US
Accounting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Love this one for sure!

5.0 last month New

Pros:

Very helpful for instant chatting and messaging within big teams... Very flexible and seamless.

Cons:

Nothing. I don't see any drawback to it... Maybe just offering some higher security for HIPPA and Secured messaging with low cost.

Verified Reviewer
Verified LinkedIn User
Entertainment, Self Employed
Used the Software for: 1+ year
Reviewer Source

Not Ubiquitous Enough to Be Sole Tool

4.0 2 weeks ago New

Comments: I enjoy using Google Chat, but the lack of interest from friends and family prohibits the ubiquitous requirement for prominence.

Pros:

Attachments and upload are simple, but the ability to engage in real time chats that are connected directly to an existing Google account is both convenient and highly productive at the same time.

Cons:

Sometimes the simplicity of this app causes it to feel feature-deficient, whether it actually is or is not so.

Jess
Accounts Receivable Manager in US
Chemicals, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Google Chat Review

4.0 2 months ago New

Pros:

I like the ease of communication with coworkers.

Cons:

There is nothing specific I disliked about this product.

Chassis
Office Assistant in US
Construction, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Google Chat

5.0 2 months ago New

Comments: Overall, Google chat is a quick way to contact work people.

Pros:

Google Chat is a free resource with gmail that is great to communicate with other people in your organization.

Cons:

Google Chat lacks the quickness on finding old messages without scrolling all up.

Jamie
Prompt Engineer in US
Computer & Network Security, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Easy communication tool

5.0 5 months ago

Comments: It is easy to use and easy to communicate with team members and individuals. It helps me be more efficient, and there is no "free" version or addons that we need to get.

Pros:

I like the ease of use, and I don't have to download any application. We use it for project group, social groups, and company and team announcements, so I am in chat all day everyday. I can also pin it so I always know where it is, and I can set notifications that don't interrupt me all day. I can also pin certain people and groups to easily find them, because those are the ones I need most often.

Cons:

Because we use it so much, I do get a lot of pings from chats I don't really care about, like a social chat, but I still need to be a part of them. That is really my only complaint, and compared to the upsides, it's really nothing.

Adrian
Business Intelligence Analyst in US
Higher Education, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Higher Ed Google Chat User

5.0 9 months ago

Pros:

I like how Google Chat seamlessly integrates with Google Workspace to increase productivity across various platforms.

Cons:

I do not have any cons to express about Google Chat.

Lani
Team Leader in Philippines
Telecommunications, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Using google chat for years as a Team leader

5.0 10 months ago

Comments: I have used this for many years and i really like everything about google chat

Pros:

I like google chat since this platform is being used at my work and it is actually a good tool for a company that has over thousands of employee

Cons:

Sometimes the application is taking too long to load. there are some bugs hat is needed to be fixed

Glenn Charles
Real Estate Broker in Philippines
Real Estate, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Making communication so easy

5.0 11 months ago

Comments: Quite happy with Google Chat. Its now my go-to messaging platform at work.

Pros:

Its easy to use and you can sync your google calendar, google meets and google drive. It made it so much easier because everything is on Google Drive and its so easy to access it

Cons:

Im enjoying it so far. Can't complain bout Google Chat

Bilal
Fleet supervisor in United Arab Emirates
Hospitality, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Google Chat

5.0 11 months ago

Comments: It's a messaging platform that allows users to communicate through direct messages and group chats, integrating with other Google Workspace applications for collaborative work. Users can share files, collaborate on documents, and stay connected within the Google ecosystem.

Pros:

Google Chat for its integration with other Google Workspace apps, real-time collaboration features, and organized conversation threads.

Cons:

Google Chat's interface to be less intuitive compared to other messaging platforms.

Cody
HR Generalist in US
Apparel & Fashion, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Google Chat review

5.0 6 months ago

Comments: It's been great and makes starting chats with clients and employees as simple as possible.

Pros:

It's easy to create, manage, collaborate, & suspend chat conversations with everyone I need to.

Cons:

On some devices, it has the tendency to run a bit slow.

Sandra
Lawyer in Canada
Law Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Google Chat for business

5.0 7 months ago

Pros:

In real time, I can message my employees for tasks and updates that need immediate attention

Cons:

I don't like that it pops up in the middle of my email browser, and I can't have the chat open at the same time as my email -- I wish it was on the side of the browser away from the body of my email

Farzanah
Farzanah
CEO in South Africa
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

We love Google Chat for team communication

5.0 11 months ago

Pros:

It works brilliantly for internal team communication. you can share files and start a google meet from the chat options

Cons:

nothing really, works very well. I can't really fault it

Verified Reviewer
Verified LinkedIn User
Computer & Network Security, Self Employed
Used the Software for: 2+ years
Reviewer Source

Very fast instant messaging

5.0 11 months ago

Comments: Very good software and I recommend it for other Google user.

Pros:

It gives room to express yourself without failure

Cons:

The software does not have any defects.

Nisha
pic in US
Pharmaceuticals, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Texting with privacy

5.0 8 months ago

Pros:

I liked how our company can instantly reach another team member while continuing to work without disruption

Cons:

Sometimes when we don't get a notification that someone messaged us and it is minimized so you just have to make sure to pay attention at the bottom of the screen

Alicia
Special Education Teacher in US
Education Management, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Quick and Easy Communication

5.0 9 months ago

Comments: I love Google Chat. It is very beneficial for my job and makes my job much easier.

Pros:

I love that it is something easy for staff to use to communicate throughout the day with the least amount of distractions for others. It is also accessible when I am away from my computer.

Cons:

The only issue I have found is that sometimes the chat function will glitch.

Henrietta
Business Analyst in Canada
Telecommunications, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Google chat makes communicating easy!

5.0 10 months ago

Pros:

Google chat makes instant messaging easy and seamless. I have google chat both on my desktop and mobile, and the experience on both are great! Very user friendly, and easy to adjust/migrate to after using other communication tools.

Cons:

Nothing off the top of my mind, I enjoy google chat a lot, and love that the mobile instance allows you to toggle between other google products like Gmail

Verified Reviewer
Verified LinkedIn User
Writing & Editing, Self Employed
Used the Software for: 1+ year
Reviewer Source

My Google Chat Experience

5.0 last year

Comments: My overall experience with Google Chat is superb. Tis software is a life saver.

Pros:

I like everything about Google Chat. The ease of accessibility, navigation, access to information, data and file sharing.

Cons:

I wish that I could easily download files from the Chat instead of having to forward them to my inbox before downloading them.

Verified Reviewer
Verified LinkedIn User
Consumer Goods, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Game Changer (if you are a Gmail User)

5.0 last year

Comments: Perfect, I've been using google chat since my first job and I highly recommed it to all my collegues in every company I work in and every friends outside companies.

Pros:

Perfectly integrated with GMail, with Google Chat you can almost throw your phone in the rubbish. During your workday this is the perfect tool for emergencies and quick conversation, to share files & screenshot in an easy and useful way (and also to store them and find them in the future).You can enable notifications and easily use it also on your mobile during meetings.

Cons:

Nothing, it is just perfect (I am a Gmail User).

Candace
Assistant in US
Fishery, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Amazing fast

4.0 9 months ago

Pros:

I love how it's send my messages fast and my workers get them right away. Also love the emojis.

Cons:

Nothing this app does everything amazing