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What Is Google Chat?

Google Chat is an instant messaging tool that enables teams to easily communicate and collaborate, regardless of physical location. It is designed to simplify 1:1 messaging as well as group collaboration. With this tool, users can securely connect and share files with their teams. Via seamless integration, Google Chat can be used directly in Gmail to centralize all communications. Using dedicated spaces, teams can participate in topic-based discussions, share relevant ideas, and streamline projects.

Who Uses Google Chat?

Businesses and teams of any size across various industries.

Google Chat Software - Collaborate with teams in Spaces
Google Chat Software - Use Google Chat in Gmail
Google Chat Software - Share files

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Reviews of Google Chat

Average score

Overall
4.5
Ease of Use
4.6
Customer Service
4.4
Features
4.3
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Onur
Onur
Co-Founder in Türkiye
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Google Chat

5.0 4 weeks ago New

Comments: I am using Google Chat every day for communication and process handling operations. It syncs with all devices easily and giving us a chance to talk to each other easily.

Pros:

It's easy of use really impresses me. Google Chat usage is very basic and you can adapt easily.

Cons:

It should bring more artifical intelligence features. This way it can offer more options for daily work.

Verified Reviewer
Verified LinkedIn User
Education Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Google chat review

5.0 last month New

Pros:

Well it's ease of use and also I can share nearly any kind of content

Cons:

Well it lacks video calling features like other chat service. If they can incorporate it, it will be awesome

Justin
DevOps Engineer in US
Computer Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Cheap but frustrating

3.0 3 years ago

Comments: Google is clumsily trying to turn Google Chat into something like Microsoft Teams, but it isn't really working. It still doesn't have nearly the sort of integration support that Teams does and it's certainly nowhere in Slack's territory. But if you want something that "works" just to have a chat platform, well, it's there.

Pros:

Google Chat is included with a Google Workspace subscription, so if money is an issue, using Google Chat can help you save money versus paying for something much more expensive like Slack.

Cons:

Google Chat's interface is frustrating to say the least. They killed the Google Chat desktop application, and the web application has a habit of being slow and clunky. There aren't nearly the same sort of integrations with Google Chat as with Slack or even Microsoft Teams; and believe it or not, I've actually spoken with the [SENSITIVE CONTENT HIDDEN] at Google, and he's an absolute idiot. Thanks to him, for instance, every time you paste in a link in Google Chat, a MASSIVE preview bubble appears, and there's no way to disable this. He seems to think it's the bee's knees.

Kevin
Owner in US
Retail, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Google Chat is part of the team!

5.0 3 months ago

Comments: Its been amaxing. We have no complaints at all!

Pros:

I love the layout and how easy it is to have my whole team on a chat

Cons:

The customer service is subpar. We have a heck of a time getting help

Bonnie
Director in US
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

A Brilliant and Resourceful Team Communication and Instant Messaging Solution.

5.0 3 weeks ago New

Comments: Google Chat enhance seamless team communication and collaboration.

Pros:

Google Chat streamlines business and team communication in real-time.It also enhance real-time group chatting by sending instant messages.It is simple to share files with Google Chat.

Cons:

I haven't encountered any flaws with Google Chat as it keeps team communication at breeze.