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What Is Trainual?

Trainual is a knowledge transfer and training platform where growing teams build the playbook for how they do what they do. With Trainual, every process, policy, and procedure for all the roles and responsibilities in your business are easily documented, organized, assignable, and searchable. The result is faster onboarding and training, more seamless delegation, consistent processes, increased accountability, and everybody stays in the know with your need-to-knows.

Who Uses Trainual?

Trainual is built for people-powered businesses with 5-500 employees or individual teams inside larger organizations needing to streamline knowledge transfer and train more efficiently.

Trainual Software - Easily start with 300+ Templates
Trainual Software - Stay on top of training in one, easy-to-access spot
Trainual Software - One organized spot for all your processes, policies, and people
Trainual Software - Easy step-by-step training with videos, GIFs, and 700+ content integrations
Trainual Software - Assign roles and responsibilities to your team members

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Reviews of Trainual

Average score

Overall
4.8
Ease of Use
4.7
Customer Service
4.7
Features
4.6
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
81%
4
17%
3
2%
1
0%
Stephanie J.
Stephanie J.
Account Manager in US
Verified LinkedIn User
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Amazing Service

5.0 3 years ago

Comments: It's been effective in keeping all info gathered in one location and making it easily accessible & easy to train new people.

Pros:

I love how easy it is to use and stay organized and help others get trained.

Cons:

I wish there was a search bar that when a keyword was input, it would show exactly where in the modules that keyword shows up in a list. That would be super helpful in updating old information once it's not relevant rather than having to go through all modules to see where information may be outdated.

Laura
Laura
Human Resources Generalist in US
Verified LinkedIn User
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Best process documentation software

4.0 10 months ago

Comments: Having the option to embed video, external websites, and quizzes to test comprehension is fantastic. Because of team restructuring and turnover throughout the years, it has been helpful to have a centralized repository of training materials like Trainual.

Pros:

That was the best option at the time, and it still is today, because it allows us to centrally store documentation for all applicable procedures and regulations. It's simple to direct a team member to the relevant section of the Trainual whenever they have a query regarding a procedure or policy.

Cons:

This is more of a suggestion for how to arrange things than a critique of Trainual itself. In my opinion, it's best to have a single Admin in charge of all of the data. We had things more in order before we added more teams to our account, but now they're all over the place.

Trainual Response

9 months ago

Wow - thanks, Laura! This is such a thoughtful and treasured review. So many amazing things to unpack here, but really love seeing that Trainual remained the best choice for process documentation as time passed. Building a product you trust is important to us. And it's great knowing that trust has been built on ease of use, simplicity, centralization and managing your team's content consumption effectively! Thanks again.

Kerstin
Legal and Marketing Intern in US
Law Practice, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Trainual Review

3.0 2 years ago

Comments: Trainual has been quite frustrating and difficult to use overall. Many members of the firm have spent countless hours working on setting up our page, but have run into issues daily trying to accomplish our goals. Upon launch day, we had so many issues trying to get this out to our members. One example is that the user screen is totally different from the administrators screen; it was extremely difficult to teach someone how to use new software when the page looks totally different from what had been working on. I reached out and got on a call and then figured out this was not even possible unless everyone had editor's rights under "Contributor." This has made using this program very challenging and kind of a waste of our time. The customer service has responded quickly to my messages, but a lot of the issues we've had were not able to be fixed. A couple of them were glitches with the system or were added to a list to be worked on in the future.

Pros:

This software is a great idea and has several successful functions. It allows businesses to save time by having a program that is able to store several videos and passages that explain how to complete certain tasks or use different applications. It allows businesses to update information as new things arise or update, which is extremely effective for a business as times change frequently.

Cons:

Formatting is difficult to use. For example, users are not able to edit their own typefaces or sizes of text, which is necessary when trying to organize things effectively. Also, when copy and pasting text, the format totally changes and does not resemble what was copied. This adds several minutes onto accomplishing a task, as you have to go back in and change the formatting several times in order to get it to look the way that you want. Functions are difficult to use. For example, we have been using the embedding feature through Vimeo. This took several hours to try to get all of the videos embedded because the page kept crashing and would not load the videos. The videos were about 30 seconds to 2 minutes long, so not long at all. I had to log out and in several times to get some of the videos to load properly. This took several hours of time which was extremely frustrating and inconvenient. This is an essential feature for our business as we are teaching employees how to complete different tasks or use certain applications. The customer service chat function is difficult to use. I appreciative the quick response from agents I have spoken to from Trainual, but it is often times difficult to type out issues in a chat. I think it would be much more effective to have a Customer Service number in which users can call and be able to talk and explain their issues.

Kayla
Human recourses in US
Textiles, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

This is a great program!

4.0 4 months ago

Comments: Trainual has been a valuable recourse to the company im at. This allows us to track and efficiently train new and existing employees.

Pros:

Trainual is a very useful tool that allows us to easily train new and existing employees.

Cons:

Even though this platform works great for training people it gets updates quite frequently. Most updates are helpful but with the most recent update

Trainual Response

3 months ago

Thanks for this feedback, Kayla! So glad to hear Trainual makes training easy for your team. We hear you on the recent changes and have already implemented updated processes to improve this experience with future big releases. Keep the honest feedback coming. We appreciate you!

Nestor
Director of Operations in US
Insurance, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

A Must for a smaller organization

5.0 6 months ago

Comments: Being able to store all of our material within one place is what is great about Trainual. Using SharePoint is good but it has to be done in file formats and that I dont want. Its very easy for files to be lost or you forget the name. This one allows a couple of admins and the rest view users only. If I wanted to I can track where my people are in the training process with the assessment trackers.

Pros:

I love the fact that I have full control over everything within Trainual. Being able to add, remove, edit anything within Trainual is something all companies should want. We shouldnt have to ask for permission to add stuff to our training guides. I can start a guide and leave it until I am ready to publish. I can go back and forth without anyone seeing it or my work getting lost until I am submit it for publishing. It has banners, allows inserts of docs, videos, YouTube, and other apps. I can even record what I am doing on my computer with the Chrome extension. That is an awesome future. The cost is also good and you can store tons of information within it. The templates are also a huge help.

Cons:

Personally after 1 year, I dont have a lot of negative stuff to say about Trainual. Anytime ive needed help, its been pretty easy. Maybe a suggestion/recommendation future would be cool. Something that can give you some tips or advice on how to make your current training guide better. More of a want then a con though.