15 years helping Irish businesses
choose better software

What Is CircleLoop?

UK-based Business VoIP Provider offering a modern, cloud-based phone system in powerful desktop, web and mobile apps (no additional hardware required). Starting at just 5.00 per user/month (7 day FREE trial).
Uniquely, a CircleLoop subscription includes all features including call recording, call transfer, menus and greetings, contact management, conference calling, voicemail to text and call forwarding to name a few.
CircleLoop integrations include Google, Pipedrive, Hubspot, Capsule.

Who Uses CircleLoop?

Anywhere Workers, Business Start ups, SME businesses, Freelancers, SaaS providers, Home Workers. CircleLoop enables greater flexibility, improved productivity, better collaboration and cost savings.

CircleLoop Software - Desktop and Mobile
CircleLoop Software - 20+ Integrations
CircleLoop Software - Web Application
CircleLoop Software - Killer Features
CircleLoop Software - Business Communication

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Reviews of CircleLoop

Average score

Overall
4.5
Ease of Use
4.6
Customer Service
4.5
Features
4.6
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
64%
4
27%
3
9%
Johnny
Johnny
Founder in UK
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Awesome phone app at an affordable price.

5.0 5 years ago

Comments: Overall experience has been very good, and I am happy I finally found a phone app that I can use!

Pros:

I love that they have a desktop app and a phone app. I also like that I can connect it directly with my ZOHO crm. I also love that the price is very affordable compared to most other phone apps.

Cons:

The customer service is a little slow at responding and could be a bit more helpful.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Best affordable Phone System for small businesses

4.0 2 years ago

Comments: I have a very good experience with CircleLoop. I use their service to run my business from home with ease and comfort, it also has helped me to save a lot of money that other companies are taking with the same functionality.

Pros:

It was easy to set up and run. I like the simpleness of their user interface, it is very easy to use. Their integration is the best, I was able to integrate it with my favorite CRM software.

Cons:

Call routine rules setup is a little complex, and receiving SMS does not sends push notifications.

Liane-Rose
Founder in UK
E-Learning, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Easy to Use

3.0 3 years ago

Comments: I absolutely love the product, its great and I don't want to switch to another. The only thing that might prompt me to consider another product is if I have to chase customer services again for a response.

Pros:

I love that Circle Loop is really easy to set up. The design is so user friendly too.

Cons:

Unfortunately we've had some syncing issues between Circleloop and our CRM. I had to follow up with the customer service team on multiple occasions to find out whether the problem was being looked into or not. Fortunately someone got back to me eventually but it was frustrating that I had to chase for a response.

Ali
Director in UK
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great support and syste m

5.0 last year

Comments: great product and team

Pros:

great support, accessible and multi platform

Cons:

occassional call quality issues and drop outs but they are working on this

Stuart
Stuart
Creative Director in UK
Verified LinkedIn User
Design
Used the Software for: 1+ year
Reviewer Source

Slick and intuitive app across desktop and mobile

4.0 6 years ago

Comments: I've been a Circle Loop user for over a year now and I've seen it grow from a straightforward call solution into something much greater. Using CL has enabled me to manage my calls through one easy to use streamlined interface. I'm excited to see what new features the app gains next.

Pros:

As a contractor, I'm often in a situation where its important to share my number with clients. By using Circle Loop I can keep my primary phone number private whilst sharing my CL number with clients. As my company grows with different departments (Development, UX, etc) I can make new hires and allow them to use their private phone and install Circle Loop on their device. This allows them to keep a device they are familiar with and remove the need to use a separate company phone.

Cons:

At the moment, there are few negatives for me. Circle Loop is competitively priced, has great customer support and a development team that is engaged with providing regular updates. If I had to choose one area that I would like to see improvement is the ability to manage conference calls, although I believe this is an upcoming feature in 2018.