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What Is QuickBooks Payroll?

QuickBooks Payroll is a payroll provider for small businesses. We help 1.4 million of them do payroll and file taxes, and we offer a No-Penalty Guarantee: well file your tax forms and payments, resolve filing errors, and pay any penalty fees for which we are responsible, as well as represent you and resolve any payroll tax issues with the IRS. Additionally, we provide US-based, live-support experts to assist you in getting your payroll set up correctly on the first try.

Who Uses QuickBooks Payroll?

QuickBooks Payroll is a payroll provider for small businesses - we help 1.4 million of them do payroll and file taxes. With also offer access to health benefits, workers compensation, and more.

QuickBooks Payroll Software - Employee Payroll List
QuickBooks Payroll Software - Payroll Dispersement
QuickBooks Payroll Software - Tax View
QuickBooks Payroll Software - Mobile View

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Reviews of QuickBooks Payroll

Average score

Overall
4.5
Ease of Use
4.4
Customer Service
4.2
Features
4.5
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Mark
Mark
President and Sr. Consultant in US
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

QuickBooks Payroll a good choice for all but the smallest of small businesses

5.0 2 years ago

Comments: A reliable and accurate service providing pretty much everything the small business needs to generate a payroll and to remit taxes and tax filings in a timely basis. Good customer service. When new state taxes were introduced, it was sometimes difficult to get the calculation of taxes due correct and, in my case, QuickBooks was never able to successfully remit the Washington Family & Medical Leave tax.

Pros:

A comprehensive online payroll service likely to meet the needs of most small businesses with good integration to other products and services sold by QuickBooks. Easy setup, good customer service. I liked being able to schedule so that payroll taxes were deducted from my corporate account close to the date the remittance was due to the taxing authority. Some payroll services deduct taxes from the bank account just after payroll is run, then hold it (presumably making interest on those funds) until the taxes are actually due. QuickBooks doesn't appear to do that.

Cons:

A few too many steps are required to run a payroll with a few informational messages being displayed that I usually disregard (of the "are you sure you want to do that?" kind). Also, QuickBooks was never able to successfully report and remit certain of Washington's state taxes. QuickBooks' calculation of these taxes never quite matched the calculation made by the state taxing authority and correcting QuickBooks' record of what I actually paid was a bit complicated. Also, the price for this service is not competitive, compared to other services, for very small businesses.

Mike
President in US
Consumer Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

I'm a happy camper.

5.0 3 years ago

Comments: Very good to outstanding overall. The software itself is very good and keeps improving. Also, as the market leader, they have many local CPA's that integrates into the software as "local experts", so when I have a question I can typically ask my CPA firm and they can help, or whenever there has been a problem that they can't solve, they are able to contact support on my behalf. Overall the system works pretty well.

Pros:

The payroll service is really easy overall. All the tasks that I use are quite simple to navigate around, including adding new employees, paying employees, and sending out payroll liability payments. These are what I do most often and they've been really simplified by Quickbooks. Other functions that I use are payroll deductions (401k, etc), tracking sick/vacation time, and managing direct deposit. Another feature I like (part of QB Online, not sure about Desktop), is that employees are emailed a link to join their payroll management website, where they can access payroll stubs, W2's etc. It has made managing a lot of the HR parts of hiring employees much more streamlined.

Cons:

Not really a con, but I don't have any experience with any of the direct competitors, e.g. Freshbooks, Sage, Xero, etc., so I can't say if Quickbooks does anything better or worse than those others. But what I can say is that I did switch from Quickbooks Desktop to Quickbooks Online, which is a much better experience overall (although more expensive).

Marissa
Administrative Assistant and Treasurer in US
Religious Institutions, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Why did I wait so long?.

5.0 2 months ago New

Comments: I just wish I used this sooner. It’s easy for someone to use who isn’t knowledgeable at payroll and it’s a time-saver for those who do!

Pros:

I avoided QB payroll because I thought I was going to have to do everything on my own. Man, was I wrong! This is the easiest software to understand and use. Definitely love that it takes care of tax deductions and filings for me.

Cons:

Nothing so far! QB payroll is a breeze.

Tal
owner in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Quickbooks online sucks

1.0 last month New

Comments: (-10)/100 - this has been such a negative experience I would take any other platform, payroll company or online payroll service than this. Terrible.

Pros:

nothing, it was difficult and complicated to setup, the online service was subpar and I was unable to export data across two companies

Cons:

Payroll was the worst! Do not try payroll with this platform, it sucks.

Kaylee
Director in Canada
Accounting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

On par with most other payroll service providers

4.0 3 months ago

Comments: It is unfortunate they do not have discounted pricing available to wholesale billing accounts for accountant users. The pricing is higher than most other payroll platforms.

Pros:

It is directly integrated with our bookkeeping file without the need for manual inputting entries.

Cons:

It does not have the capability to express process payroll for direct deposit. It also does not have the capability to submit source deductions to CRA with each payroll processing like many other payroll service providers do.