Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Our commitment
Independent research methodology
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
How Capterra verifies reviews
Capterra carefully verified over 2.5 million+ reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How Capterra ensures transparency
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Zoho Mail
Zoho Mail Overview:
What Is Zoho Mail?
Zoho Mail is an integrated email suite for modern enterprises, complete with Calendar, Notes, Tasks, Contacts, and Bookmarks. With over 15 million satisfied users and a decade of experience as a business email provider, we’re equipped to sail through any challenge unique to an enterprise—protection and privacy for large volumes of data, user accounts management, complex workflows, and scalability. Enjoy hassle-free implementation and quick migration from any other email service provider.
Who Uses Zoho Mail?
Freelancers, small, medium and large businesses/enterprises
Where can Zoho Mail be deployed?
Cloud-based
On-premise
View 6 more
Overall rating
See all reviews
Based on 1,055 reviews
Reviews sentiment
Positive
91%
Neutral
7%
Negative
2%
Starting Price
US$1.00
Per User, Per Month
Free trial
About the vendor
- Zoho
- Founded in 1996
Zoho Mail support
- Phone Support
- 24/7 (Live rep)
- Chat
Countries available
Show more details
Australia, Brazil, Canada, China, Germany
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
- Australia
- Brazil
- Canada
- China
- Germany
- India
- Japan
- Mexico
- United Kingdom
- United States
Languages
Show more details
Arabic, Chinese, Czech, Danish, Dutch
Languages
Languages that the product is available in.
- Arabic
- Chinese
- Czech
- Danish
- Dutch
- English
- French
- German
- Hungarian
- Indonesian
- Irish
- Italian
- Japanese
- Korean
- Polish
- Portuguese
- Russian
- Spanish
- Swedish
- Thai
- Traditional Chinese
- Turkish
- Ukrainian
Compare with a popular alternative
Show more details
Zoho Mail
US$1.00
month
Free version
Free trial
4.4 (1,055)
4.6 (1,055)
4.4 (1,055)
VS.
Starting Price
Pricing Options
Ease of Use
Value for Money
Customer Service
US$0.00
Free version
Free trial
4.8 (13,253)
4.8 (13,253)
4.4 (13,253)
Other great alternatives to Zoho Mail
Show more details
Top rated features
Search/Filter
Spam Blocker
Top rated features
Calendar Management
File Sharing
Top rated features
Email Monitoring
Search/Filter
Top rated features
Email Distribution
Inbox Management
Top rated features
Collaboration Tools
Email Management
Top rated features
Document Storage
File Sharing
Top rated features
No features have been rated by reviewers for this product.
Top rated features
CRM
Interaction Tracking
Top rated features
Archiving & Retention
Search/Filter
Capterra verified reviews for Zoho Mail
Translation Disclaimer
This service may contain translations provided by google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.
Overall rating
Based on 1,055 reviews
Write a Review!
Filter reviews (1,055)
Filter reviews (1,055)
Filter reviews (1,055)
Sort by
Niall
MD in Ireland
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
"Brilliant and reliable"
3 December 2024
Pros:
It's just brilliant - does exactly what it's supposed to do and very reliably!
Cons:
Nothing to dislike really - if anything there are too many good features to choose from!
Reviewer Source
Show more details
MD Imtiaz
SEO Expert in Bangladesh
Verified LinkedIn User
Computer Networking, Self Employed
Used the Software for: 2+ years
"Best free but effective product"
23 January 2025
I am using zoho mail for the last 5 years, and it is really amazing
Pros:
It is free to use for a person with enough storage
Cons:
They provide 5 user for totally free with 5GB storage
Reviewer Source
Show more details
Jason
Chairman in US
Consumer Goods, Self Employed
Used the Software for: 2+ years
"Zoho provides a rich suite of office software that just works from day 1."
29 July 2024
Overall my experience with Zoho Mail has been better than I expected. I am convinced that it is of business class quality.
Pros:
* SETUP AND ADMINISTRATION:
The Zoho Mail software service was a breeze to set up through the intuitive online portal. While you have a powerful authority and control oveer the technical details of your configuration, the administration portal gives a balanced level of abstraction and sensible default parameters to make the setup process quick and easy.
* EASE OF USE, OPEN STANDARDS AND EXTENDED FEATURES:
Zoho does not get in your way. All the standard protocol options are available, which makes this solution compatible with any mail user client software you prefer to use, from any web browser or the optional cross platform downloadable Zoho email client, or any standard mail (POP/SMTP) client you wish. There are no proprietary nor complicated modifications to the standard mail protocols.
* SELF SERVICE AND DEPENDABLE
The entire platform is self service from advanced administration and configuration, to daily usage at the user level. I have never had to call tech support in all the years I have been using the service, and I have never noticed any disruption to service nor any issue with availability of the service.
* SECURITY OPTIONS:
There are several methods supported for keeping your mail secure so only authorized access is granted once authenticated. Basic auth, multi-factor, and others if I recall correctly. There are options to delegate administrative rights to users as needed also.
Im summary, Zoho does not restrict the control you have over your email service and provides straight forward options for managing your service, is consistently reliable, and rich in features that you can add or remove yourself, as needed. It just works!
Cons:
Disclosure: I am using the personal entry level offering from Zoho. This makes the service all the more impressive to me, because it has continued flawlessly for years in my case, as if I were on a bigger business plan with strict SLA's. I might be mistaken, but I believe Zoho had all of this functionality and powerful control long before any of the bigger names in email services did, and even today I believe the others will be more expensive to unlock the features Zoho provides out of the box on the entry level plan.
Reviewer Source
Show more details
Nikita
Marketing Manager CRM in Germany
Verified LinkedIn User
Machinery, 11–50 Employees
Used the Software for: 1+ year
"The Most Basic Mail Tool from Zoho"
26 June 2024
We use it as catcher mailboxes and email monitoring. However, when we were setting it up for our sales team we decided to remain with outlook due to more functionality.
Pros:
Easy to setup and deploy in existing Zoho environment, capturing contacts and leads that were there before. Merging contacts with Outlook upon initial setup was also simple.
Cons:
Less features than Outlook.
Many interconnected features with Zoho CRM feel useless.
Overall, we saw no benefit of using this over Outlook.
Reviewer Source
Show more details
Kat
All the hats in US
Computer Networking, Self Employed
Used the Software for: 1-5 months
"Easy to Grow"
24 March 2025
Easy and informative. I feel supported to explore and grow my business
Pros:
Free to use with domain & easier to set up than others
Cons:
Pricing to upgrade is a little confusing
Reviewer Source
Show more details