Ireland Local product
Customerly

Customerly

Ireland Local product

What Is Customerly?

Customerly is an In-App Messaging platform for SaaS companies. Be more human, build a relationship with your users, drive conversions and gather feedback.

Increase user retention and satisfaction with Customerly. Simple tools to engage SaaS users, support clients and gather feedback efficiently.

Customerly helps you stay connected with your customers, so you can make more sales, build a stronger brand and maintain a closer relationship with your users.

Who Uses Customerly?

Customerly helps 27000+ worldwide companies to acquire, automate and retain customers. We serve SMB SaaS at the best.

Customerly Software - Live chat inbox
Customerly Software - Canned responses
Customerly Software - Assign conversation to teams or teammates
Customerly Software - Add Emojis to your messages
Customerly Software - Add attachments and customize your sidebar as you wish

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Reviews of Customerly

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.3
Features
4.3
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
70%
4
23%
3
4%
1
4%
Nenad
Nenad
Founder in Australia
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Customerly – A Live chat built for startups.

5.0 4 years ago

Comments: 5 Stars - We've used more chat software than we can count on one hand and Customerly take the top by a landslide.

Pros:

This software changed how we handle customer support, No more are the days of clunky software with loud bells and alarms to let us know there's a chat incoming, Nowadays we're met with an amazing fluid interface which lets us see important lead information, Set up Tags and Events for email marketing funnels and organise customer chats in an elegant web panel. It's ease of use is industry leading and for such a young company a start like this is good news.

Cons:

There's no real production worthy complaints about this software, One thing to keep in mind is they are a fresh company, They're human and as all new companies and humans, we make mistakes, we learn and we grow - Whilst there's times that the UI or a feature isn't as polished as a big competitor Luca and his team send lots of emails to keep us up to date on what's happening and how to bring even more value to our clients.

Harsh
CTO in India
Photography, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Awesome Product

5.0 3 years ago

Comments: Incredibly happy with the software. Works flawlessly and has all the features that a business might need and more. Been using Customerly for a long time and am happy with it. I have recommended it to other business as well.

Pros:

- Smart assign - Really cool icons - Very nice interface.

Cons:

- Dashboard could be a less confusing and clutter free.

Hans
Co-Founder & Head of Growth in Spain
Computer Software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

By far the best value for money option out there

5.0 4 weeks ago New

Pros:

First things first: Customerly does that it needs to do to begin with. Their live chat functionality is great, tons of customisation options, and easy to install + use for users.On top of that, there are a ton of great features to make your life easier that others are charging an absolute premium for. For an early-stage startup I believe it'll be difficult to find a better bang for your buck than Customerly, while having access to premium features the big players use to engage their leads and customers.

Cons:

Some small features are missing, like adding buttons to outbound chats, better templates to get started, etc.Overall, those are small compared to the value you're actually getting.

Customerly Response

4 weeks ago

Thank you so much Hans for your kind words. We appreciate your help

Federico
CEO in Italy
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Got sick to plans and prices changes

1.0 2 years ago

Comments: We were coming from an enterprise solution (Intercom) so already knew the value of real-time customer interaction. We simply moved to Customerly for cost reduction, but we'll probably move away for the same reason we left Intercom.

Pros:

Even though the quality of the software (issues and bugs) is not comparable with other big companies of this market, there's a very wide set of functionalities.

Cons:

We're one of the first customers, using software since beginning of 2017. It started as free forever, then moved to "pay this and you'll get it free forever", than .... opsss.... sorry but you have to migrate to a monthly plan ... than .... opsss .. sorry but we introduce a limit on number of contacts in your plan and you have to move to enterprise plan, than .... opssss ..... by now on if you want to keep your 4 users you have to move to another plan, then.... opssss .... we changed monthly plans again, then .... opsssss... enterprise plan has another limit (not written anywhere) of 5000 contacts, so you have to pay more and now they locked a functionalities. Honestly we're part of the customers that let Customerly exists right now, and I'm sick of this creative and ridiculous change of plans and costs

Customerly Response

2 years ago

Hi Federico, Thank you for your time. We were expecting this since you threatened us to get a better price on your Customerly account. During the last 3 years, we updated our pricing based on our client's feedback and finally, we have now well-structured pricing that people can understand and identify with it. We believe our plans are still competitive against our competitors. When Federico reached out to send a newsletter to 5K people, he was managing 6,2K contacts that needed an upgrade. We proposed the related Enterprise plan to manage his grown list of 6,2K contacts. This system has been built to avoid smart people to take advantage of Customerly and send unlimited newsletter by creating small chunks of contact lists for each send. The exact strategy Federico wanted to use. We tried to explain this but he just didn't want to listen and preferred to threatening us with this review. Fortunately, we have thousands of customers that love and respect what we do every day.

Jarrod
Jarrod
Director in Australia
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Exceptional inclusion in our SaaS

5.0 3 years ago

Pros:

I love the ability to meaningfully engage with our customers via multiple channels ensuring that our communications are always leading towards the next milestones

Cons:

The automations UI could be improved to make these easier to produce