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Ireland Local product
Customerly

Customerly

Ireland Local product

What Is Customerly?

Customerly is an In-App Messaging platform for SaaS companies. Be more human, build a relationship with your users, drive conversions and gather feedback.

Increase user retention and satisfaction with Customerly. Simple tools to engage SaaS users, support clients and gather feedback efficiently.

Customerly helps you stay connected with your customers, so you can make more sales, build a stronger brand and maintain a closer relationship with your users.

Who Uses Customerly?

Customerly helps 27000+ worldwide companies to acquire, automate and retain customers. We serve SMB SaaS at the best.

Customerly Software - Live chat inbox
Customerly Software - Canned responses
Customerly Software - Assign conversation to teams or teammates
Customerly Software - Add Emojis to your messages
Customerly Software - Add attachments and customize your sidebar as you wish

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Reviews of Customerly

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.3
Features
4.3
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
70%
4
22%
3
5%
1
3%
Laurentiu
Laurentiu
CMO in Romania
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Customerly does a lot of things well

5.0 11 months ago

Comments: After switching from Intercom—because it became unbearably expensive— we've tried two or three similar products, but ultimately, we chose Customerly. We use it to interact with leads and clients, email and drip campaigns, and host Paymo's Knowledge Base. It offers excellent value for the price, and the support and responsiveness of the team are on another level.

Pros:

The workflows are very customizable and allow me to set up advanced drip campaigns, track performance, and ensure each of our customers has a pleasant and helpful onboarding experience. For the level of complexity that it offers, Customerly is pretty intuitive.

Cons:

There are no significant issues, only a few features missing that we used in previous software.

Customerly Response

11 months ago

Thank you so much, Laurentiu, for your kind words and to have chosen Customerly over other solutions. We'll do our best to close any gap and bring you more solutions for the fairest price on the market!

Sergios
Sergios
CTO and Co-Founder in Cyprus
Verified LinkedIn User
E-Learning, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Amazing perfect experience!

5.0 11 months ago

Comments: Customerly is helping us to improve our support and also increase our clients engagement satisfaction rate.

Pros:

The features that provides are the perfect ones in order to run a SaaS business like ours. Is perfect for client support and also notifying them about new updates and product releases. We love the software!!

Cons:

Minor aspects are that we would like to make an integration with zapier on our slack channel when we receive a message from a client. But this is super minor. They provider other useful zapier intergations.

Customerly Response

11 months ago

Thank you so much Sergios for your kind words. We love to see we can help other SaaS founders to better engage and communicate with their customers.

Federico
CEO in Italy
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Got sick to plans and prices changes

1.0 3 years ago

Comments: We were coming from an enterprise solution (Intercom) so already knew the value of real-time customer interaction. We simply moved to Customerly for cost reduction, but we'll probably move away for the same reason we left Intercom.

Pros:

Even though the quality of the software (issues and bugs) is not comparable with other big companies of this market, there's a very wide set of functionalities.

Cons:

We're one of the first customers, using software since beginning of 2017. It started as free forever, then moved to "pay this and you'll get it free forever", than .... opsss.... sorry but you have to migrate to a monthly plan ... than .... opsss .. sorry but we introduce a limit on number of contacts in your plan and you have to move to enterprise plan, than .... opssss ..... by now on if you want to keep your 4 users you have to move to another plan, then.... opssss .... we changed monthly plans again, then .... opsssss... enterprise plan has another limit (not written anywhere) of 5000 contacts, so you have to pay more and now they locked a functionalities. Honestly we're part of the customers that let Customerly exists right now, and I'm sick of this creative and ridiculous change of plans and costs

Customerly Response

3 years ago

Hi Federico, Thank you for your time. We were expecting this since you threatened us to get a better price on your Customerly account. During the last 3 years, we updated our pricing based on our client's feedback and finally, we have now well-structured pricing that people can understand and identify with it. We believe our plans are still competitive against our competitors. When Federico reached out to send a newsletter to 5K people, he was managing 6,2K contacts that needed an upgrade. We proposed the related Enterprise plan to manage his grown list of 6,2K contacts. This system has been built to avoid smart people to take advantage of Customerly and send unlimited newsletter by creating small chunks of contact lists for each send. The exact strategy Federico wanted to use. We tried to explain this but he just didn't want to listen and preferred to threatening us with this review. Fortunately, we have thousands of customers that love and respect what we do every day.

Marco
COO in Italy
Computer Software, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Hands-down the best customer support app

4.0 3 months ago

Pros:

It was very easy to set up and use. From day one I could migrate to Customerly and manage our customer support smoothly.

Cons:

I don't use all the features so y perception is limited, but so far I don't have anything to complain about the tool

Harsh
CTO in India
Photography, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Awesome Product

5.0 4 years ago

Comments: Incredibly happy with the software. Works flawlessly and has all the features that a business might need and more. Been using Customerly for a long time and am happy with it. I have recommended it to other business as well.

Pros:

- Smart assign - Really cool icons - Very nice interface.

Cons:

- Dashboard could be a less confusing and clutter free.