--- description: Learn more about Shape price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Shape Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [Law Practice Management Software](/directory/20038/law-practice-management/software) > [Shape](/software/173673/setshape) # Shape Canonical: https://www.capterra.ie/software/173673/setshape Page: 1 / 3\ Next: [Next page](https://www.capterra.ie/software/173673/setshape?page=2) > The most flexible CRM ever created\! > > Verdict: Rated **4.7/5** by 44 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Shape? Customers needing user-friendly intelligent automation. With Shape, you get access to a suite of features, integrations, and white-glove support that's designed to help you achieve more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 44 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Shape Software - **Location**: Irvine, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$119.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: $119/user/month billed monthly - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Accounting - Admissions Management - Alerts/Notifications - Application Management - Attendance Tracking - Billing & Invoicing - Borrower Management - CRM - Calendar Management - Call Centre Management - Candidate Management - Catalog Management - Client Database - Client Management - Client Portal - Collaboration Tools - Commercial Property Management Software - Commission Management - Communication Management - Compliance Management - Curriculum Management - Customer Database - Customer History - Customer Portal - Document Management - Email Management - Expense Tracking - Financial Management - For Property Managers - Forms Management - Full Text Search - Interaction Tracking - Knowledge Management - Lead Capture - Live Chat - Online Calendar - Online Payments - Parent/Student Portal - Performance Metrics - Portfolio Management - Property Database - Reporting/Analytics - Sales Pipeline Management - Scoring - Search/Filter - Shared Contacts - Strategic Planning - Student Portal - Third-Party Integrations - Workflow Management ... and 39 more features ## Integrations (9 total) - BombBomb - Clio - Filevine - Google Workspace - Mailchimp - Microsoft 365 - Microsoft Outlook - Stripe - Zapier ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Law Practice Management Software](https://www.capterra.ie/directory/20038/law-practice-management/software) ## Related Categories - [Law Practice Management Software](https://www.capterra.ie/directory/20038/law-practice-management/software) - [Loan Origination Software](https://www.capterra.ie/directory/20011/loan-origination/software) - [Mortgage Software](https://www.capterra.ie/directory/30038/mortgage-and-loans/software) - [Commercial Real Estate Software](https://www.capterra.ie/directory/31244/commercial-real-estate/software) - [School Administration Software](https://www.capterra.ie/directory/20014/school-administration/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.ie/software/152373/hubspot-crm) — 4.5/5 (4462 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.ie/software/204998/bigin-by-zoho-crm) — 4.7/5 (731 reviews) 3. [Zoho CRM](https://www.capterra.ie/software/155928/zoho-crm) — 4.3/5 (6977 reviews) 4. [noCRM](https://www.capterra.ie/software/132752/you-don-t-need-a-crm) — 4.6/5 (491 reviews) 5. [Pipedrive](https://www.capterra.ie/software/132666/pipedrive) — 4.5/5 (3055 reviews) ## Reviews ### "A Truly All-In-One AI CRM That Delivers" — 5.0/5 > **Alex** | *16 January 2026* | Environmental Services | Recommendation rating: 10.0/10 > > **Pros**: Shape brings an incredible amount of features together in one system, and everything works in perfect harmony. The automations, AI tools, lead management, and communication features all feel seamlessly connected. It’s rare to find a platform this powerful that’s still easy to use. > > **Cons**: There hasn’t been any major downside for me. The system is stable, the features work exactly as described, and support has been responsive. The only ‘con’ I can even think of is that I didn’t adopt Shape earlier. Switching sooner would have saved me a lot of time and headaches > > My experience with Shape has been excellent. The depth of features combined with how smoothly everything works together really sets it apart. Automations, communication, and lead management feel fully integrated rather than patched together. I haven’t encountered any real downsides so far, and the platform has already made a noticeable impact on productivity. ----- ### "Shape CRM Failed Me and Continues to Charge After Cancellation" — 1.0/5 > **Kat** | *19 May 2025* | Financial Services | Recommendation rating: 0.0/10 > > **Pros**: It was recommended by a Coaching Platform, but what a big disappointment. They don't even deserve one star. > > **Cons**: •Failed to provide onboarding or basic support. •Communication is negligent and ineffective. •Failed to cancel my account as promised. •Failed to delete my data. •Failed to refund unauthorized charges. •Continued to charge my card after cancelation. Their conduct has been unprofessional, unethical, and unacceptable. > > As a seasoned mortgage professional with nearly a decade in the industry, I know the importance of choosing the right systems and vendors to support both my clients and my business operations. Unfortunately, my experience with Shape Software has been nothing short of a disaster—not just in their failure to deliver on basic onboarding and support, but in how they have mishandled my cancellation request and continue to charge me months after I formally canceled, and they acknowledged it in writing. I initially signed up for Shape with high hopes, believing the platform would offer real value to my CRM needs. Instead, I spent nearly two months requesting help to get set up, upload contacts, or receive basic onboarding. My calls and emails—many of which were directed to named individuals on their team—went unanswered. When I finally had enough and formally requested cancellation and full deletion of my data, I was met with canned responses and vague promises. Then I was told I was under an "annual contract"—a contract that was never presented to me, let alone signed. When pressed, Shape refused to provide a copy of this so-called contract. Eventually, I received an email stating they would honor my cancellation. Despite this written confirmation, they continued to charge my card in April and again in May. To date, Shape has: •Failed to provide support in the first place. •Failed to cancel my subscription as confirmed in writing. •Failed to delete my data despite multiple formal demands. •Failed to refund multiple unauthorized charges still hitting my account. This is a textbook example of how not to run a company—and a warning to any business owner or professional considering Shape as a CRM provider. Their lack of accountability, internal follow-through, and disregard for professional standards should be a serious red flag for anyone in a client-facing industry. I am now prepared to share this experience on every possible platform to ensure no other professional gets put through what I’ve experienced. To the directors of operations or executive leadership at SHAPE: your internal systems have failed, your communication is negligent at best, and your billing practices are unacceptable. Please DO BETTER. ----- ### "Amazing customer support and easy to use" — 5.0/5 > **Verified Reviewer** | *28 April 2020* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: The software is very easy to use and all of the required data I need is displayed in a streamline and easy to monitor manner. The software is intuitive and easy for anyone to use. As a result, this software has helped my streamline my work and enable me to have a centralized location for my data. > > **Cons**: As of this moment, I have no complaints at all. The software is so intuitive everything is easy to learn how to use and if there is a need for assistance, the customer support has always been easy to reach. > > I would rate my overall experience a 10/10, A+, all of the above\!\! ----- ### "Hands down the best CRM - and I've used many" — 5.0/5 > **Michael** | *22 February 2023* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: It has EVERYTHING. Built in phone, e-mail, texts there's even a calendar solution that's tied to the rest of the system AND project management (we used to have trello but we got rid of it and only use Shape now). Lead distribution, marketing automation, and contact management way superior to anything I've used before. > > **Cons**: I don't have any cons to say about Shape. The system is awesome and the support and service is second to none. Anytime I have a question or request it's handled that same day - UNHEARD of with any other CRM software solution. > > Great experience. They seem to constantly be developing and building new features which I love. ----- ### "Absolutely the Worst Customer Support that exists in the industry" — 2.0/5 > **Christopher** | *13 October 2023* | Banking | Recommendation rating: 0.0/10 > > **Pros**: The product has some bells and whistles that we liked but may not be very inclusive after all. > > **Cons**: Terrible Customer Support. Shape Software from C-level down to \[sensitive content hidden\] in Billing and \[sensitive content hidden\] in sales have demonstrated a complete lack of product knowledge but a very firm grasp on compliance avoidance. They have for the last 3 weeks avoided completing a third party agreement stating they will not sell leads you input into the system. If this seems odd we think so too. > > A Nightmare. Choosing Shape Software as our CRM company is the worst business decision we have ever made. Absolute nightmare dealing with anyone at Shape Software. Caveat Emptor. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.ie/software/173673/setshape?page=2) ## Links - [View on Capterra](https://www.capterra.ie/software/173673/setshape) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Structured Data