HelloBox

HelloBox

by PixelHub

Who Uses HelloBox?

HelloBox is best for all people who are their own brand ambassador. We see especially a high-potent for: - Real Estate Agents - Coaches and Trainer - Local Business Owners

What Is HelloBox?

Users are 80% more likely to get in touch with you, when they can use a channel, they already use (according to Entrepreneur.com). HelloBox adds an omnichannel contact widget to every single page of your website.

To reach the most people as effectively as possible, HelloBox provides a wide range of communication channels to let visitors choose the medium they feel most comfortable with.

Our mission is it to make it easier for your website visitors to get the help they want and need.

HelloBox Details

PixelHub

http://gethellobox.com

Founded 2018

HelloBox Pricing Overview

HelloBox starts at US$8.00/month. HelloBox does not have a free version but does offer a free trial. See additional pricing details for HelloBox below.

Starting Price

US$8.00/month

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

Live Online

Webinars

Documentation

Support

Business Hours

Online

HelloBox Features

Live Chat Software
Canned Responses
Customisable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers/Routing
Website Visitor Tracking

HelloBox Reviews

Showing 5 of 14 reviews

Overall
4.5/5
Ease of Use
4.6/5
Customer Service
4.8/5
Features
4.6/5
Value for Money
4.6/5
Nicholas I.
Owner, Designer, Marketer
Graphic Design, Self Employed
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 7/5/2019

"Great product, just not for my business"

Comments: HelloBox is a great product, and I would have continued to use it if I just needed my customers to contact me directly or fill out a form to have me contact them at a later date. It just so happens that I need an active 24/7 bot to greet my customers, take down information, transfer it to my CRM, and also schedule appointments right there in the chat. HelloBox is a great solution for people who want multiple channels to chat with their customers on all packaged together, however beyond that I'd go with somethign else. Hellobox could have done everything I needed it to do, however, I wasn't interested in it enough to continue with the product.

Pros: I liked the vast array of channels to contact the business and you get to choose which channels are turned on and off.

Cons: The size of the widget when it was fully expanded. It was a lot to take in sometimes if you had a lot of channels available for contact. Also, I think the more channels to communicate with your customer is a good thing, maybe like 3 to 4 should be limited to the widget. It gets too crowded on there.

Vendor Response

by PixelHub on 8/5/2019

Thanks Nicholas for your honest words, we'll take it into account for the next iterration.

  • Reviewer Source 
  • Reviewed on 7/5/2019
Nina K.
Webdesigner
Design, Self Employed
Used the Software for: 1-5 months
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 8/5/2019

"Contact widget for your website"

Comments: The widget is extremely easy to set up, it supports most social media and traditional channels, there are quite a few options available, and the customer support is great!
I recommend this widget for professional websites.

Pros: These are nice features that I didn't find in other contact widgets:
- Number of integrations (10 channels available)
- Great customization options (picture, badge)
- QR code generation for SMS
- Option to display business hours
- Free trial for one month
- Amazing customer support

Cons: These are my suggestions to improve the widget further:
- Enhance widget position options (currently left or right, no custom positioning)
- Would love a "simpler" version with a minimalist design (the current version looks very professional - not suitable for personal or quirky landing pages)
- Translation (FR) is not perfect
- Add option to display time in 24h format and date as day dd mm
- Reduce loading time (currently 5 sec)
- Add option to customize the apparition of the widget (event trigger, timer, animation effect.)
- No need to enter credit card info to get free trial

  • Reviewer Source 
  • Reviewed on 8/5/2019
Stephen R.
Marketing
Civil Engineering, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 7/5/2019

"Fantastic"

Comments: Positive. Increased contact and easy to use.

Pros: HelloBox allows our customers to get in touch with us fast and in a way that they prefer rather than relying on just email or phone. It offers all the options right on the page so it's easy for users to locate.

Cons: I have nothing negative to say about it. Works perfect.

Vendor Response

by PixelHub on 8/5/2019

Hey Stephen, we appreciate your great feedback. Thanks a lot

  • Reviewer Source 
  • Reviewed on 7/5/2019
Verified Reviewer
Experience Designer
Information Technology & Services, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    3.5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 3/5/2019

"HelloBox - The smart tool you never knew you ever needed"

Comments: Pretty damn great. (the founder of HelloBox) is a great guy through and through. He and his team are always willing to help out. Excited to see what lies in the future for this product :)

Pros: - Packed with innovative features
- Easy to use after some time
- Awesome support from the team

Cons: - The UX was a bit unpleasant at first, but I got the hang of it

Vendor Response

by PixelHub on 6/5/2019

Thanks a lot for you kind words. Love your feedback and looking to the future as well :)

  • Reviewer Source 
  • Reviewed on 3/5/2019
Michael H.
Geschäftsführer | IT Sicherheits & Datenschutz-Experte
Information Technology & Services, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 25/11/2018

"Great product to put all your social contacts options in one place"

Pros: Easy to use and great design. I personally love, that I don't have to run a live chat software and can use the channels I already use. With WhatsApp integration on my homepage, I get quite a lot new leads just from that channel. Thanks to the Team of HelloBox 🙌

Cons: Nothing so far. Maybe it would be great to integrate more with WhatsApp, so that I can send Newsletter or updates to all my contacts.

  • Reviewer Source 
  • Reviewed on 25/11/2018