Who Uses This Software?

Financial Institutions

Average Ratings

11 reviews
  • Overall 4.4 / 5
  • Ease of Use 4.1 / 5
  • Customer Service 4.8 / 5
  • Features 4.3 / 5
  • Value for Money 4.2 / 5

Product Details

  • Free Version No
  • Free Trial No
  • Deployment Installed - Mac
    Installed - Windows
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • FPS GOLD
  • http://www.fps-gold.com
  • Founded 1964

About CIM GOLD

Everything you need to give your institution a competitive advantage is in one place. With relationship management, teller, new accounts, deposit servicing, lending, accounting, and reports, FPS GOLD Core Banking makes it easy to compete, profit, and thrive. And after more than 50 years of experience in the finance industry, we are still known for and proud of our preeminent customer service and close relationships with our clients.

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CIM GOLD Features

  • Accounts Receivable
  • Bank Reconciliation
  • Billing & Invoicing
  • CPA Firms
  • Expense Tracking
  • Fixed Asset Management
  • Fund Accounting
  • Government
  • Nonprofits
  • Payroll Management
  • Project Accounting
  • Purchase Orders
  • Tax Management
  • ATM Management
  • Compliance Tracking
  • Corporate Banking
  • Credit Card Management
  • Investment Banking
  • Multi-Branch
  • Online Banking
  • Private Banking
  • Retail Banking
  • Risk Management
  • Securities Management
  • Transaction Monitoring
  • Asset Management
  • Audit Trail
  • Complex Debt Structures
  • Dashboard
  • Document Management
  • Exposure Management
  • Lead Management
  • Pipeline Management
  • Risk Management
  • Trend Analysis
  • Data Source Integrations
  • Data Visualisation
  • Functions/Calculations
  • KPI Monitoring
  • Private Dashboards
  • Public Dashboards
  • Scorecards
  • Widgets
  • Account Alerts
  • Asset Management
  • Expense Tracking
  • Household Tracking
  • Influence Tracking
  • Lead Management
  • Marketing Management
  • Relationship Tracking
  • Team Assignments
  • Territory Management
  • Audit Trail
  • Compliance Management
  • Customer Management
  • Document Management
  • Electronic Signature
  • Loan Processing
  • Online Application
  • Accounting Management
  • Amortisation Schedule
  • Application Management
  • Auto Loans
  • Automatic Funds Distribution
  • Business Loans
  • Collateral Tracking
  • Collections Management
  • Compliance Management
  • Construction Loans
  • Customer Database
  • Fee Management
  • Investor Management
  • Loan Processing
  • Student Loans

CIM GOLD Most Helpful Reviews

CIM Review

Reviewed on 15/8/2019
Emily N.
Deposit Operations Manager
Banking, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: CIM Gold helps us to run daily reports, work daily return reports, submit eACH orginination batches for our clients, look up information related to clients and their relationships as a whole with our bank. It also allows us to target potential clients by having Gold Writer reports created an narrow down a specific target clientele we can target a specific banking product to. An example of this, we decided to push our mobile deposit product on our APP. We ran goldwriters to extract who our online clients are who are signed up but had not used mobile deposit. Then we cleaned up the list and narrowed down even further for marketing budget purposes till we felt good about what we had. We mailed out around 1000 $5 checks to these folks encouraging and incentivizing them to use mobile deposit. We had a 20%+ rate of return which is incredible for our bank!! We are still using this as a way to promote mobile deposit at the personal banker/new account offices with $5 checks to encourage folks to sign up. This is just one example of how CIM Gold has helped us to build deeper relationships with our clients.

Pros: Our f/I has used FPS as our core for 24+ years. I can say I have been with our f/I 21 years and been through a few versions of CIM. CIM GOLD is by far the best version produced! I feel it is user friendly and you can find information easily and multiple ways. The enhanced interface and tiles are two of my favorite features. Speed keys on the CIM side make routine searches even easier as they take you right to the place you need to go without having to start somewhere else. There is a ton of functionality and we are always learning to use new features or look at new reports. We have also helped FPS to develop and test features and products as well.

Cons: There are not many cons from my perspective. As the Operations Manager, I use CIM extensively for deposit accounts and information related to our clients. I have very limited knowledge of the loan side. The biggest frustration we have had recently is losing internet service and CIM hiccups - for lack of a better explanation- [especially a technical one I can't even begin to give :) ] when CIM hiccups, it closes out and you have to reopen. This is not the end of the world by any means but is frustrating and for us, this is just part of the rural community we support.

The staff at FPS is great to work with! They're quick to respond & help with the resolution process.

Reviewed on 24/5/2018
Ricardo P.
VP/Branch Manager
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of customization FPS allows is great! It allows the bank to have a say on how the software should perform to maximize the banks efforts within the market it operates in. The change from Fiserv to FPS was a great move because of all the added functionality and the client support we receive from staff and our account manager. Our account manager advocates for our needs and is responsive to our requests.

Cons: There are still improvements that can be made. Our bank is more commercial focus than retail customers. Adding functionality to compete against larger banks is warranted.

Overall experience is positive, great functionality and easy to use.

Reviewed on 23/5/2018
Naher E.
VP/Branch Services Manager
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The best part of the system is ease of use. The tabs and search feature makes it easy to find information needed but there are a lot of tabs that may be eliminated if the fields were combined within other tabs

Cons: There is a lot of navigation required to retrieve information which could be found in one area. The system could communicate better within itself to eliminate duplicate file maintenance requirements. Help screens and online banking (activity logs) should be updated for ease of use.

CIM GOLD

Reviewed on 5/9/2019
Kristina K.
VP/Retail Operations Manager
Banking, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: System is easy to navigate but can still use some upgrades in the Platform area.

Pros: F1 help - most answers can be found here

Cons: Platform - outdated and not user friendly.

FPS Staff response is excellent

Reviewed on 24/5/2018
Patrick K.
President
Banking, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: FPS Gold is a single source vendor which can do all we want. While there are other vendors that tie in to provide ancillary services, we moved away from 10 companies pointing the finger at each other when there is a problem.... simplified vendor management.

Cons: We are a small bank and the cost of all of the bells and whistles that customers desire is daunting regardless of the vendor.

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