17 years helping Irish businesses
choose better software

What Is Rippling?

Hire on all cylinders with Rippling’s Recruiting app, the first applicant tracking system (ATS) that lets everyone—from recruiters to department heads—hire efficiently. Rippling provides a seamless, integrated applicant tracking system for tracking and recruiting local and global talent in one place. Easily publish open roles across job boards and source top candidates. Automate recruiting across teams, customize hiring workflows, empower stakeholders and create advanced, integrated reports. Streamline recruiting with a unified system that enhances data integrity, aligns teams and saves time. Experience data-driven, integrated hiring with Rippling.

Who Uses Rippling?

Get more done with Rippling. Save time, automate busy work, and make great decisions by managing payroll, HR, IT, and spend in one.

Where can Rippling be deployed?

Cloud-based
On-premise

About the vendor

  • Rippling
  • Located in San Francisco, US
  • Founded in 2012

Rippling support

  • Phone Support
  • Chat

Countries available

Australia, Belgium, Canada, France, Germany and 8 others

Languages

English

Rippling pricing

Starting Price:

Not provided by vendor
  • No free trial
  • No free version

Rippling does not have a free version and does not offer a free trial.

Pricing plans get a free trial

About the vendor

  • Rippling
  • Located in San Francisco, US
  • Founded in 2012

Rippling support

  • Phone Support
  • Chat

Countries available

Australia, Belgium, Canada, France, Germany and 8 others

Languages

English

Rippling videos and images

Rippling Software - Rippling Dashboard
Rippling Software - Applicant Tracking
View 2 more
Rippling Software - Rippling Dashboard
Rippling Software - Applicant Tracking

Features of Rippling

  • 360 Degree Feedback
  • ACA Reporting
  • Access Certification
  • Access Controls/Permissions
  • Access Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Applicant Tracking
  • Application Management
  • Approval Process Control
  • Approval Workflow
  • Assessment Management
  • Asset Tracking
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic User/Device Recognition
  • Background Screening
  • Benefits Dashboard
  • Benefits Management
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Budgeting/Forecasting
  • COBRA Administration
  • Candidate Management
  • Check Printing
  • Collaboration Tools
  • Compensation Management
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Contractor Database
  • Corporate Card
  • Cost Tracking
  • Course Management
  • Course Tracking
  • Credential Management
  • Customisable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Deduction Management
  • Deployment Management
  • Direct Deposit
  • Disability Insurance Administration
  • Document Management
  • Employee Benefits Administration
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Endpoint Management
  • Expense Tracking
  • For Accountants
  • For Small Businesses
  • Goal Setting/Tracking
  • HIPAA Compliant
  • HR Management
  • HR Metrics Library
  • Health Insurance Administration
  • IT Reporting
  • Interview Management
  • Interview Scheduling
  • Inventory Management
  • Invoice Management
  • Invoice Processing
  • Job Management
  • Job Posting
  • Leave Tracking
  • Life Insurance Administration
  • Messaging
  • Mobile Access
  • Mobile App
  • Mobile Receipt Upload
  • Move/Add/Change Options
  • Multi-Currency
  • Multi-Factor Authentication
  • Multi-State
  • Multiple Authentication Methods
  • Onboarding
  • Online Benefits Enrollment
  • Overtime Calculation
  • Patch Management
  • Payment Processing
  • Payroll Management
  • Payroll Reporting
  • Performance Management
  • Performance Review Management
  • Policy Management
  • Privileged Account Management
  • Progress Tracking
  • Project Tracking
  • Provider Management
  • Receipt Management
  • Recruitment Management
  • Reimbursement Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resume Parsing
  • Resume Storage
  • Security Management
  • Self Service Portal
  • Self-Service Access Request
  • Single Sign On
  • Software Management
  • Spend Analysis
  • Spend Control
  • Synchronisation Scheduling
  • Task Management
  • Tax Compliance
  • Tests/Assessments
  • Third-Party Integrations
  • Time & Attendance
  • Time & Expense Tracking
  • Time Off Management
  • Time Tracking
  • Timesheet Management
  • Training Management
  • Trend Analysis
  • Turnover Tracking
  • Unified Directory
  • User Management
  • Vacation/Leave Tracking
  • W-2 Preparation
  • Workflow Management

Rippling Alternatives

A cloud-based HRIS system that helps employers manage the employee lifecycle from recruitment to retirement.
Publish your jobs to leading national and niche boards and social media sites. Automate compliance with hiring regulations.
Discover how powerful technology and dedicated HR, benefits and payroll specialists can put you in the HR driver’s seat.
Manages small business finances. Instant access to customer, vendor and employee information. Available in an online version.
Deel simplifies global hiring and payroll for over 35,000 companies in 150+ countries, with compliant 5-minute onboarding. Learn more about Deel
OnPay's award-winning payroll and HR saves business owners over 15 hours a month and frees them up to focus on what's most important.
Level up your recruitment. Find and recruit top talent without sifting through applications for hours.
ADP Workforce Now is a human capital management solution for companies with more than 50 employees.
Gusto is the all-in-one HR platform for growing businesses—one place to hire, pay, insure, and manage your hardworking team.

Reviews of Rippling

Average score

Overall
4.9
Ease of Use
4.9
Customer Service
4.8
Features
4.8
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Scott
Scott
Founder & CEO in US
Verified LinkedIn User
Publishing, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Great product, friendly service

5.0 5 years ago

Comments: Rippling makes it easy for my employees to get paid, track PTO, do open enrollment for healthcare and it handles all the tax/compliance stuff with ease.

Pros:

Rippling's Payroll is seamless and easy and their support in setting everything up (and transferring from my old provider was flawless). We manage our Benefits, PTO, Payroll, Worker's Comp all through their software. For benefits and Worker's Comp, it integrates with third parties seamlessly (our health insurance broker and a Worker's Comp company Rippling works with). But overall, I've appreciated their service above all else - requests are quickly and politely answered (not like my previous provider)

Cons:

The reporting features leave a lot to be desired, but I can see them improving as they go. Today's payroll run surfaced a brand new report that wasn't there just two weeks ago, so I'm hopeful this is an area they are devoting more attention to.

Alternatives Considered: Gusto

Reasons for Choosing Rippling: I ran into a number of issues where Zenefits support was slow to respond, then inflexible and unhelpful. In the end even my request to cancel Zenefits was ignored so long that it passed my renewal date and they tried to force me to pay for another year's service. It's a little strange that two companies founded by the same person could have such different service values. Glad I'm with Rippling.

Switched From: TriNet Zenefits

Patrizio
Project Manager in Belarus
Financial Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

My Experience With Rippling

4.0 last month New

Pros:

With Rippling, we have amazing work management features. It is affordable, well equipped and offers amazing customization options.

Cons:

No serious flaws at all. Rippling has been the best.

Francisco
Developer in Spain
Computer Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Rippling saved me so much time managing HR and IT tasks in one place!

3.0 last month New

Pros:

I love how easy it is to onboard new employees and manage their access to various systems.

Cons:

The interface can be a bit overwhelming at first and takes some time to get used to.

Abby
Sales and Design Lead in US
Events Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Rippling Makes Things Easy

4.0 4 months ago

Comments: Overall I enjoy the service. We switched from another platform earlier this year and the difference is night and day in terms of accessing the information I need.

Pros:

Visually Rippling is ver appealing. It's easy to find what you need. I love the fun emails that hit my inbox when I'm paid as well. Lots of helpful features, good customer support and very user friendly.

Cons:

I have some issues understanding how much PTO I have left.

Rachel
Physical Therapist, clinic operations manager in US
Hospital & Health Care, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Easy, all-inclusive employee management system

5.0 2 months ago

Comments: Rippling is much more user friendly and all-inclusive than the prior payroll/time tracking/applicant tracking platforms I have used in the past. Support is timely and has resolved 95% of issues that have arisen.

Pros:

very easy to use with many available add-ons to help with tracking, onboarding, payroll, time tracking and more

Cons:

some difficulty customizing time off options for salaried vs hourly employees

Emmanuel
Chief Servant in US
Religious Institutions, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Benefits Of Using Rippling

5.0 2 months ago New

Comments: Since I started working with Rippling I work stress free at all times.

Pros:

Rippling is an easy platform to use that has a user-friendly interface which helps in navigation. It is also an all-in-one platform that enables HR and Payroll Solutions. It has Automated HR solution. It has a responsive customer support team.

Cons:

Rippling is okay and has no problems or issues.

Shauntara
Mental Health Therapist in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great platform to utilize. I would recommend.

5.0 last month New

Comments: I have had a good experience with Rippling. I don't have to ask my peers or management for help.

Pros:

I like that the platform is easy to navigate and it saves alot time to get to what Im looking for. I've never had a problem

Cons:

Sometimes looking for time off or how to put time in gets a little tricky but is manageable. Sometimes the support chat pops up and Im looking to just log in.

Verified Reviewer
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Modern, easy to use platform for payroll and benefits

5.0 4 weeks ago New

Pros:

Easy, intuitive way to manage payroll and benefits for myself and my team.

Cons:

Would prefer an app-based 2FA option instead of just email/SMS.

Chitrang
Chitrang
Software Engineer in India
Verified LinkedIn User
Telecommunications, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

A user-friendly platform for employee management

4.0 4 weeks ago New

Comments: It has been a tool of great help, as it enables maintaining employee records, accounts remotely. It has removed duplication of efforts and helped in efficient management of data. Remote access has been a great feature.

Pros:

The best thing about Rippling is that one can manage the entire lifecycle of employees, and also HR, IT, and payroll management. It offers a user-friendly interface, and is easy to install, setup and work with. One can remotely access the records, and has helped us get rid of locally managing details of every employee.

Cons:

The pricing has been on the higher side, and it can be a problem for startups to adopt this. Also, customer support needs to be prompt, otherwise it is a good tool to be incorporated.

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

New user of Rippling.

5.0 4 weeks ago New

Comments: Excellent tool for folks joining a company for the first time.

Pros:

All of my apps and information in one place. Tailored for someone new joining a company.

Cons:

You can always make UI improvements, but nothing glaring appeared.

Letha
HR & Operation Manager in US
Financial Services, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Modernized Flexible Solutions

5.0 5 years ago

Pros:

The smoothness of not only the implementation, but the usability of the program for both admins and employees.

Cons:

As Rippling is still relatively new itself, there are some features or capabilities that are unique to our company - such as having multiple entities, banking needs, etc. - that Rippling doesn't quite offer yet- HOWEVER, our account manager and the support team have been receptive and responsive to our needs and are continuing to work on the things we need as we request them, which is great.

Alternatives Considered: Gusto, myStaffingPro and Paycor

Reasons for Choosing Rippling: Not only was the customer/account service at ADP unreliable, the system itself was outdated, complicated, and not user friendly. We had several tax, payroll, and reporting issues occur with ADP and made the decision to move to a move modern solution.

Switched From: ADP Workforce Now

Reasons for Switching to Rippling: Rippling offered us the ability to integrate many of our existing SaaS solutions via API to our account. Onboarding and Offboarding using one tool was a sell for us, as security is important to our company. The ability to accommodate all of our needs and the seamless reporting available were great selling points.

Rippling Response

5 years ago

Thanks for your feedback :) We're constantly working on building new features.

Antoinette
Director of HR & Financial Administration in US
Nonprofit Organisation Management, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great Overall Business Product

5.0 5 years ago

Comments: Rippling has saved me time and money overall. Combining all HR aspects with payroll, apps, and equipment is the best bundle of services you could ask for, especially when you are dealing with multiple roles and departments.

Pros:

Rippling is extremely intuitive and easy to use! They make payroll a breeze each wee and walk you through ever step of the way. They integrate easily into QB and other platforms. The PTO tracking system is quite extensive and allows for easy tracking of employees hours and is very easy for employees to use when requesting time off. Pricing is very competitive and has saved our non-profit a lot of funds when compared to what we were using previously.

Cons:

The only con with Rippling is that they do not have a customer service phone line to call, all inquiries are done via email.

Alternatives Considered: Gusto and Namely

Reasons for Choosing Rippling: Pricing, overall customer service, and health insurance reps

Switched From: TriNet Zenefits

Reasons for Switching to Rippling: Rippling had the right fit for our organization with pricing, products, and implementation.

Derrick
Derrick
Director, Team Development & People in US
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Rippling is fantastic! Best software product I’ve used in years

5.0 4 years ago

Comments: Fantastic. Everything from the implementation to our daily use, this has been one of the best product purchases I’ve ever made. Plus, my boss ([SENSITIVE CONTENT HIDDEN]
) absolutely loves Rippling and has even talked about it at our board meeting! Good stuff all around and I have recommended it to at least a dozen colleagues in my local market.

Pros:

The automations, integrations, and ease of use are second to none. Important tasks (i.e. onboarding a new employee) used to take me an hour and a half to complete with our prior vendor (due to disconnected workflows, confusing product layout, etc) and it now takes me less than 10 min with Rippling. Transformational.

Cons:

The only con i can point to is not being able to just call into a customer support number for important issues (to speak to a live person), but the support email is monitored regularly, so it definitely makes up for any negatives. They also recently instituted a Pod system to support issues and it has been a great experience. It also appears they have recently hired account managers, which tells me they continue to scale the organization and add the appropriate team members for additional support. Good stuff all around.

Alternatives Considered: Namely, Justworks and TriNet Hire

Reasons for Choosing Rippling: Old school payroll systems don’t seem to be focused much on the end user, which results in a complicated product and a host of needless activities and obsolete work streams which waste valuable time and cause undue frustrations. Plus, Not only is Rippling a huge time saver, but also a money saver as well! We have substantially increased productivity while reducing costs by 20%. It was a no-brainer to make the switch.

Switched From: ADP Workforce Now

Reasons for Switching to Rippling: Cost effectiveness, ease of use, flexibility on purchasing only the modules we need. Plus, we were able to bring our own benefits broker, which others don’t allow. We ended up switching to Rippling/NFP as our broker after a couple of months because their service and offerings are more robust than our prior relationship, but that was by our choice.

Brock
HR Manager in US
Animation, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Brock McKinley's Review for Epipheo

5.0 4 years ago

Comments: Now we are connecting up a bunch of programs together to make my workflow easier. Ripping is putting my HR, payroll, benefits and onboarding all into one place and makes my job that much better. I don't have to go to one program to send docs to an employee and then another to set up an email for a new employee and then to another to check an employee's benefit elections. Putting together all these things in one easy to navigate and understand platform is going to blow the competition away.

Pros:

The easy of use! It just makes sense! Coming from Paycor, which is a convoluted mess, Rippling is a breath of fresh air. Easy to find what you are looking for and get things done. I'm no longer wasting time trying to figure out how to do something.

Cons:

Only little things that could be improved. For the most part this in in regard to organizing things. Would be great to be able to change the order of apps in the side panels. Also would like to be able to duplicate templates in order to make slight changes. Also sometimes navigating the Custom Fields grid for employees can be hard to see what you are doing because it only shows the field title and not the section you are in. So maybe lines dividing sections or at least the section titles at the top could help with viewing and navigating.

Alternatives Considered: TriNet Zenefits

Reasons for Choosing Rippling: Because Paycor is a complicated program that was messing up so many aspects of our business and they have absolutely NO customer service. We had an issue in January 2021 and I call three times to sit on hold for hours with no response. Filled out a support ticket and still to this day havent' received a response. They are basically a horrible company that doesn't care about the customers that have been using their services for years.

Switched From: Paycor

Reasons for Switching to Rippling: Zenefits doesn't have the elegant UI and isn't very professional feeling. Still found it hard to navigate. One plus is it did give us access to a dummy account to play around with. But overall was very underwhelming.

Heather
Payroll Specialist in US
Accounting, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Too Many Hidden Fees for everything

3.0 3 years ago

Comments: My experience started out good until we started to receive 4-7 notices a month of late payments & late fillings, we never had this issue prior to switching to Rippling. We had to have a few corrections made to payroll and when I contacted support on this they let me know there would be a flat fee per change. Obviously, we paid that as we needed the corrections done. Then we found that some of the prior payroll that Rippling imported was incorrect so we had to contact the previous software to make the corrections and then upload a new YTD Payroll Detail to Rippling. I did that and ended up having to contact support 8 times for this and nothing had been done from the first contact I made with support. On the 8th time I contacted support they let me know it would be $500 for a reimport and then a flat fee for each return that would need to be amended. Not once in any of the previous contacts with support was a fee mentioned. We were not happy about this and we tried to get that waived due to the horrible support on this we received and we were told they could not waive the fee. All in all I would not recommend Rippling as they are already expensive enough and have way to many hidden fees.

Pros:

There are only 2 good things about this software 1 is that it is multi-state and 2 is the ease of use.

Cons:

Support is very lacking. It is impossible to talk to a real person. It takes way to long for issues to be resolved. There is an extra fee for everything including payroll corrections it is not cheap you are not told this up front at all until you contact support to have a correction made, then if the correction causes a return to be amended it costs extra money for those to be done. For the price you pay on a monthly basis for Rippling one would think that these things would not cost extra money.

Alternatives Considered: QuickBooks Payroll, Gusto and RUN Powered by ADP

Reasons for Choosing Rippling: The previous software is going away.

Reasons for Switching to Rippling: The many options and so-called upfront pricing.

Emily
Director of People in US
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Amazing HRIS software for Global Companies!

5.0 2 years ago

Comments: I'm a big fan of Rippling! We use this platform for US payroll, US benefit administration, a global HRIS, and in EU we additionally use is to maintain compliance in time tracking. It suits all of our needs and if we ever have a problem, customer success is there to fix it within minutes.

Pros:

I can not speak highly enough about Rippling. After working with several other HRIS systems (Namely most recently) and PEOs (ADP and Trinet most recently) I am highly impressed by both the quality of the platform as well as the customer support.

Cons:

At times, the software can be a bit complex to use. But customer support is always there to help you. One feature I would love to see is a better HR dashboard, the reporting is wonderful but it would be great to simply log in and look at things like attrition, change over time, etc.

Alternatives Considered: Bob

Reasons for Choosing Rippling: Namely was not a suitable platform for our company, for many reasons I've included in their review.

Switched From: Namely

Reasons for Switching to Rippling: Bob was not able to support US benefit administration.

Lea
Business Administrator in US
Education Management, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

New Client - Implementation was a breeze and we love Rippling!!

5.0 2 years ago

Comments: Our business is solving time and attendance tracking, payroll navigation and so much more. This system also helps with our accurate tax reporting. Our experience has been fantastic. From our product quote stage, through implementation and rollout to managing the system we have not encountered an issue that could not be quickly resolved. Our team felt no bumps as we transitioned from our previous provider. We like Rippling so much we are exploring all the products available now.

Pros:

Ease of use. The fact that we have professionals who can chat when we need is wonderful. No more waiting on hold for customer service to help resolve an issue. We can track aggregate data efficiently and our employees love the communication, and ease of use.

Cons:

AS we rolled out our payroll system, we had a few questions on new Colorado tax laws, but they were solved.

Alternatives Considered: Paycom and ADP TotalSource

Reasons for Choosing Rippling: Paychex caused our team many headaches. They did not accurately record our employee time and attendance. They did not even know which products we purchased or had under our account. If we called to question, we were often told we could only speak to one person who was assigned our account which pulled our problems out and offered little to no solutions.

Switched From: Paychex Flex

Reasons for Switching to Rippling: We chose Rippling because the technology supports our needs. Rippling customer service and collaborative thinking helps us in real time. The ability to add and remove products as we navigate our changing needs is a game changer. It truly is a positive Ripple effect!!

Jarrod
Director of Information Security & IT in US
Financial Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Easy-to-use and deploy HRIS that centralizes IT Asset Management and HR functions in to one platform

4.0 last year

Pros:

Overall the product is easy-to-use and deploy. For a smaller company, being able to deploy an HRIS that also ties in the basic IT and security functions related to off-boarding and onboarding new employees is a huge benefit. We (IT/infosec) wanted an HR-driven provisioning process and still wanted to leverage our SSO platform Okta. Rippling let us do this and it's working very well for us. It's a simple integration and set up and as a small company, that's what we wanted.

Cons:

There were significant issues with their inventory management functionality (the warehouse and store) around tracking/status and shipping/order times. Inventory for devices was hit-or-miss as well. It ended up being easier and less of a headache for us to handle it ourselves. Their device management platform lacks some of the features that the larger players like JAMF or InTune have, but the basics work well. Logging for scripting or profile deployments is basic at-best and is tough to use when troubleshooting.

Alternatives Considered: BambooHR

Reasons for Choosing Rippling: We needed a more robust HRIS platform that integrated with our Okta SSO platform

Switched From: Gusto

Reasons for Switching to Rippling: HR liked the payroll and benefits modules better in Rippling

Haley
Staffing & Payroll Director in US
Political Organisation, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Overall Review of Rippling

4.0 last year

Comments: Overall our experience has been very positive and we have a lot of love for Rippling as a system. It is by no means perfect, but it has been very good to us! My advice, should you choose Rippling, would be to take your time, plan ahead, and lean on their team to support you through the process.

Pros:

The full-service payroll is leagues above anything else I’ve used. It is intuitive, user-friendly, and customizable. Rippling is also a great support for maintaining compliance with pay and taxes, which is helpful when you have limited staff. For reference, I have used Paychex, ADP, and Gusto. The ease of use for employees is really great. Our staff were a little hard to get on the Rippling train, but once it was up and running, everyone had positive feedback for us! Again, Rippling is very intuitive and their team is usually really great and guessing what questions employees would have, and making sure that their prompts and applications cover that. The support is unmatched. As a non-profit organization, we have always had tons of clunkiness in our systems, because they’re built for a corporate set up. This was the case for Rippling too, BUT their support teams have been nothing less than brilliant at answering our questions, creating innovative solutions for us, and helping our world fit into Rippling, comfortably.

Cons:

Regional insurance providers aren’t always supported in the Benefits Administration application. We have a regional provider with some unique waiting periods and, unfortunately, Rippling cannot support that at this time. What this means is that we handle our healthcare insurance manually, which is a real pain. With innovation comes lots of changes and they are sometimes hard to keep up with. Rippling is a growing platform and they strive to innovate often which can sometimes lead to a lot of change fatigue, especially with staff members. There is a bit of a learning curve for folks who are administrating/implementing as a non-profit. We ambitiously tried to “fast-track” our implementation which was totally the wrong call. Rippling is fantastic once it is implemented, but can be a challenge in the beginning and with any changes you need to make to fit your world into it.

Liz
Controller/HR Manager in US
Wholesale, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Rippling does one thing well - sell subscriptions! And they will LIE about ANYTHING to hook you!

1.0 4 years ago

Comments: One of the worst experiences ever. Don't waste your time and money.

Pros:

From a user standpoint it is pretty simple to figure out.

Cons:

First of all, implementation is you wasting 2 grand, because your own staff will have to spend their time figuring out how to implement the company. A couple of 15-min zoom meetings and email exchanges linking us to videos were all the help we got. They wouldn't even help with pretax/posttax set up questions! When we complained, they called it 'client driven'. I've personally been through multiple payroll company switches and all of the others exported what they could from the existing provider, set up the entire shell, then worked with us to figure out any tweaks and changes before going live. We expected at least 80% of the work to be done by Rippling, not 2%. What did we pay them for? Next, everything they lied about!! We had lists of non-negotiables like expedited one-day payroll processing, custom restrictions down to the field in profiles, reporting to multiple supervisors who can each approve time off requests, setting up deductions automatically that only happen the first payroll of each month... we were told yes to all of these, and these were all lies. They even went so far as to tell us everything isn't available in the sandbox demo so that is why some functions didn't work, when in reality they don't exist. Customer service sucks. Before we signed, we asked if we could cancel at any time if we were not satisfied, and yep this was another big fat lie. We are now having to lawyer up to get out of the 'annual' contract that supposedly was month to month.

Alternatives Considered: BambooHR and Gusto (by Dovetail )

Reasons for Choosing Rippling: We wanted to upgrade to an HRIS. We also had concerns about Paychex after our longtime rep went mia and we received some unpaid tax liability notices.

Switched From: Paychex Flex

Reasons for Switching to Rippling: Price. BambooHR is a great HR software but the Trax payroll was too lacking for anything but simple payrolls. Also Rippling lied and we believed their promises.

Oluwadamilola
Operations Manager in Benin
Financial Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent Experience with Rippling: Streamlined HR and Payroll Solutions

5.0 2 years ago

Comments: Overall, Rippling has been an excellent experience for our company. Not only do they have streamlined HR and payroll solutions, but their customer service and support is second to none.

Pros:

Rippling has been an absolute game-changer for our company. Their streamlined HR and payroll system saves us an immense amount of time and money! Not only is it easy to use, but customer support is always available to help with any questions or issues.

Cons:

The only downside with Rippling is that their feature set is not as extensive as some of the more established HR and payroll solutions. There are some features and integrations that are missing which can be limiting for larger companies.

Yuliana
Director of Finance and Operations in US
Nonprofit Organisation Management, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Excellent tool that will grow with you!

5.0 last year

Comments: We have been working with Rippling for about 3 months now and it has been a positive experience. They are hands-on with the implementation and also train you on the product as they guide you through the process. We have run our first payroll and everything went very smoothly!

Pros:

This tool is super user friendly and the implementation guidance for the admin staff to set-up the product is amazing! They walk you through everything and make sure you know exactly where you can find the answers to your questions.

Cons:

I wish there was more support for small teams around state tax registration, while registering for state tax numbers is not super complicated, it is time consuming. Rippling offers this help through an additional package at an added cost. It is not included in the Payroll administration package.

Alternatives Considered: Gusto and Paylocity

Reasons for Choosing Rippling: We needed a tool that offered more support.

Switched From: isolved

Reasons for Switching to Rippling: We appreciated all the integrations that Rippling offered, we also saw Rippling as a tool that would grow with us as our organization continued to expand.

Zac
CFO in US
Wholesale, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Rippling isa fully featured HRIS suite with excellent customer service to manage through issues

5.0 last year

Comments: We were able to consolidate 4 platforms into 1.

Pros:

The implementation process with Rippling is really special. Each of there "apps" has a workflow built in the UI to step through configuration, data transfer, documentation and the other steps. We really liked this. Also, the customer service is as good as people say. A great knowledge base with video walkthroughs, quick chat responses and a dedicated team of human resources.

Cons:

There are only two areas that I would say we have been disappointment with. 1. Scheduling is not available in time management yet. We have been told its on the road map, but for now there is not a simple, native way to track attendance against a schedule for hourly employees. 2. Benefits admin in Rippling was designed to use forms that are emailed to carriers for updates rather than the industry standard EDI file transfer. They recently added a partner that does EDI with a number of carriers so this has become less of a problem.

Alternatives Considered: Paycom, UKG Pro and Paycor

Reasons for Choosing Rippling: We were getting poor service from our previous provider and it was going to be a slog to get to where we wanted. We preferred a fresh start.

Reasons for Switching to Rippling: Customer service ratings and user experience

Cleo
VP People and Operations in US
Computer & Network Security, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Best in Class Product

4.0 7 months ago

Pros:

I've been using Rippling for our HR and payroll needs for quite some time now, and I must say, it's truly a best-in-class product. The platform offers an extensive range of features that streamline our HR processes effortlessly. From onboarding new employees to managing benefits and payroll, Rippling has simplified every aspect of our human resource management. One of the standout features of Rippling is its intuitive interface. Navigating through the platform is a breeze, and setting up new processes is incredibly straightforward. The automation capabilities have saved us countless hours of manual work, allowing us to focus on more strategic tasks.

Cons:

Rippling excels in functionality and usability, there is room for improvement when it comes to customer support. There have been instances where we've encountered issues or had questions that required assistance, and the response time from the support team was not as prompt as we would have liked. Additionally, the resolution of some issues took longer than expected, causing minor disruptions to our operations. Despite this drawback, Rippling remains our go-to solution for HR and payroll management due to its unparalleled feature set and ease of use. I would highly recommend it to any business looking to streamline their HR processes, with the caveat that they may encounter some challenges with customer support responsiveness.

Alternatives Considered: Namely

Switched From: TriNet

Scott
IT Support Specialist in US
Construction, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Rippling makes my life easier

5.0 2 years ago

Comments: Rippling streamlined our onboard / offboarding process, making it very easy for various tasks to be assigned to the people that need to take care of them. This makes it a lot easier, from an IT perspective, to know we've got everything done for onboarding or offboarding - it rendered my physical checklists obsolete! It also, from a user standpoint, gives me comfort knowing all of my HR related information is just a click or 3 away.

Pros:

From a user standpoint, Rippling is excellent - it has all of my HR related items conveniently located & easy to access. Payroll, benefits (including insurance details - no more worrying about losing my card!) and PTO all centrally located. From an IT standpoint - as someone who has SOME admin types of access to Rippling, but not full access - it is great to have a central location from which I can pull employee details like title, location and direct reports / who each person reports to. It allows me to keep that same data in sync across multiple systems, using Rippling as the "HR Confirmed" data source. I also love the two-factor authentication requirement. I turn that on anywhere it's an option for me!

Cons:

I, personally, have no issues with Rippling at all. There's isn't a "likes least" I could offer. I don't know the costs, but we have a very cost-aware management team so I am sure it is competitively priced. I didn't have to get involved in the setup or implementation, but do know that the team that did work through that didn't run into any serious obstacles, and was able to get quick support to any questions they had.