Rippling

The best HR tool to manage your contract

Comments: I love the way I can track the payment process, also I can differs the payment in more than one bank account in the percentage I want and I can change those parameters anytime, its great because this kind of changes can be difficult if you need to talk with someone in the HR department and I don´t like to rush with this kind of requests.

Pros:

Its the best HR platform that I ever used, I can got all the control of my contract without need to talk with my immediate manager, that's reduce the time to solve or track issues. Is so intuitive, all the tools al correctly arranged and I find what I need quickly. Also all the forms and filters are so clear, you can get many information with a good granularity in terms of time, amount value or alphabetical order, that's apply for your time reports, payment fees, off-time reports, contracts, so on.

Cons:

I mention the UI is so intuitive, but sometimes are many options so you don't know what can works better for you, so are a curve of learn that you need to complete in order to take advantage from this tool.

Senior HR Director

Pros:

Rippling has given us the ability to automate many of the mundane HR tasks so that we are freed up to be strategic partners with our organization. Incredible customer service. Easy user end experience.

Cons:

A few features within the system are somewhat limited; however, Rippling has been very responsive to suggestions and is working on implementing them

Alternatives Considered: Paylocity

Reasons for Choosing Rippling: Poor customer service. Many issues with the system. Poor user end experience

Switched From: ADP Workforce Now

Reasons for Switching to Rippling: Better fit for our needs. Paylocity offered more features than what we needed and there wasn't a way to adjust or remove.

I hate this company. Please save yourself!

Comments: I had an issue with my payroll that should have been easy to solve. After sending 2 additional full payroll runs, they told me that I would not be getting my money back until some time next month. It literally took days for someone from the "banking department" to get back to me and they continued to get back with generic responses. After not being able to pay my people for a week, I still could not get a case escalated. I have honestly never dealt with customer service people who cared any less. [sensitive content hidden] was the guys name, who simply would not call me back. If I could give zero stars I would!!!

Pros:

In complete honesty, I hate everything about this company. Their offering is complicated and their customer service absolutely sucks.

Cons:

Rippling has the worst customer service that I have ever experienced. They onboard you and then you are on your own.

Charged $2,000+ in erroneous fees and 6 month in with no resolution, mining staff data for sales

Comments: Unresponsive and way too expensive for the quality of services. We've been charged over $2,000 in erroneous fees for payroll errors they caused and have not fixed, despite 6+ months of multiple help tickets submitted.

Pros:

Their sales team and customer service was helpful in the initial stages when they were soliciting our business. After that, things went downhill.

Cons:

We've used Rippling since 2022 as an all-in-one HR and Payroll provider platform and it's been a nightmare. Their payroll system does not allow for the most basic exemptions based on certain qualifications and they've charged us over $2,000 in fees for missing tax agency accounts that we never needed to set up in the first place. We've been fighting for more than 6 months to resolve it and keep hitting a brick wall of AI response and closed cases with no actual resolution. Their customer service is abysmal once they have your money and a contract. They've also been mining our employee's profiles to soliciting their personal emails for sales pitches. Stay away.

Alternatives Considered: Gusto, TriNet HR Plus, BambooHR and RUN Powered by ADP

Reasons for Choosing Rippling: We were looking for a platform that allowed for time tracking, vacation management and payroll all in one.

Switched From: TriNet HR Plus

Reasons for Switching to Rippling: Rippling gave a great sales pitch and seemed to be a superior product at the time. I now believe the positive reviews were inflated and paid for.

Rippling Rocks!

Comments: Overall, it was great. I loved using it for HR management!

Pros:

It was super user friendly and very easy to use!

Cons:

It is definitely built for smaller businesses and the reporting feature was not my favorite.

Alternatives Considered: Gusto

Reasons for Switching to Rippling: Because it made the most sense for our organization at the time.