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ZIWO
ZIWO Overview:
What Is ZIWO?
ZIWO is an omnichannel cloud contact center software (CCaaS) built to simplify customer communication through voice, WhatsApp, and SMS, accessible from one intuitive interface. Designed for service, sales, and support teams, ZIWO enables businesses to manage customer interactions efficiently across multiple languages and regions.
With local telecom connectivity in 145+ countries, including full coverage across the GCC, companies can instantly scale their presence with local numbers. ZIWO offers ready-to-use plugins for major CRMs and integrates with any third-party system through its open API framework. It supports both in-office and remote teams, helping businesses deliver clear, consistent customer experiences across channels.
ZIWO is ideal for organizations looking to enhance call quality, streamline operations, and expand reach without complex infrastructure.
Who Uses ZIWO?
ZIWO is used by service, sales, and support teams needing clear, reliable communication across voice and messaging - especially in multilingual, remote, and regional operations in the GCC.
Where can ZIWO be deployed?
Cloud-based
On-premise
View 6 more
Overall rating
See all reviews
Based on 108 reviews
Reviews sentiment
Positive
97%
Neutral
3%
Negative
0%
Starting Price
US$40.00
Per User, Per Month
Free trial
About the vendor
- ASWAT Telecom & Media
- Founded in 2016
ZIWO support
- Phone Support
- 24/7 (Live rep)
- Chat
Countries available
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Bahrain, Egypt, Iraq, Kuwait, Morocco
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
- Bahrain
- Egypt
- Iraq
- Kuwait
- Morocco
- Oman
- Qatar
- Saudi Arabia
- United Arab Emirates
Languages
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Arabic, English, French
Compare with a popular alternative
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ZIWO
US$40.00
month
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VS.
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Pricing Options
Ease of Use
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Customer Service
US$39.00
month
Free version
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Top rated features
Real-time Consumer-facing Chat
Support Ticket Management
Top rated features
Call Logging
Call Recording
Top rated features
Real-time Consumer-facing Chat
Support Ticket Management
Top rated features
CRM
Interaction Tracking
Top rated features
Call Centre Management
Call Routing
Top rated features
General Ledger
Invoice Creation
Top rated features
Call Centre Management
Client Management
Top rated features
Content Management
Reporting/Analytics
Top rated features
Call Monitoring
Call Recording
Capterra verified reviews for ZIWO
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Overall rating
Based on 108 reviews
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Marwa
General manager and co-partner in Egypt
Consumer Services, 2–10 Employees
Used the Software for: 6-12 months
"Ziwo review"
3 June 2025
My Company overall experience is very satisfactory with ziwo and I usually promote ziwo to my clients
Pros:
Quick team support from the Account manager and support team in case of issues. . Reporting is also Very good and easy to manage
Cons:
No difference between abandoned by customer and missed calls in system. Also Missing AI documentation of the call
Reviewer Source
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youssef
CCU in Egypt
Financial Services, 1,001–5,000 Employees
Used the Software for: 2+ years
"Time to make a ziwo call"
13 June 2025
I work daily using it for more than 4 years and it's the best app for customer service which help ic the connection
Pros:
Stable connection and voice Quality which we easy can contact the customer and from our end which is getting a good experience to the customer
Cons:
You need to change the country code which could lead to false call and take time to launch within log in
Reviewer Source
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Habiba
CCU specialist in Egypt
Consumer Services, 10,000+ Employees
Used the Software for: 1+ year
"Review about ziwo"
11 June 2025
ZIWO helps us to maintain strong customer and agent experiences with fast pace, analysis and metrics and performance with a good quality.
Pros:
ziwo is so easy to use helps us engage with our customers helps in better interactions and also helps us in many task to do it
Cons:
ease of use, great for engaging with the customers, people who are remote or hybrid can use it also calls quality and voices are clear and records can be tracked and numbers
Reviewer Source
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Shaza
Service Delivery Manager in Egypt
Consumer Electronics, 51–200 Employees
Used the Software for: 1+ year
"2 years experience with using Ziwo, it provided a clear communication with the customers during the calls, easy call backs and easy tool overall."
5 June 2025
very good experience overall, we have faced a bit issues yet the support team is always their to assist with any difficulties.
Pros:
it is simple and very easy to understand, all the information are clear and pretty simple to be extracted and copied for reporting purposes
Cons:
needs to be more detailed when it comes to the phantom calls , also adding the prediction option to the incoming calls will b excellent
Reviewer Source
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Yara
Marketing in Lebanon
Accounting, 2–10 Employees
Used the Software for: 1-5 months
"Great Platform for Call Centers!"
23 December 2024
Overall, our experience with ZIWO has been quick, easy and effective
Pros:
What I like most about ZIWO is its ease of use.
Cons:
There isn't anything specific that I didn't like about the platform.
Reviewer Source
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