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What Is Operto Teams?

Operto Teams is a comprehensive software for managing operations and housekeeping in short-term rentals, hotels, and multi-family accommodations. It automates scheduling and task management, while simplifying communication, file sharing, and maintenance tracking. A centralized dashboard provides easy access to crucial property and guest reservation information. Operto Teams boosts productivity, streamlines operations, and enhances collaboration between property management and housekeeping teams.

Who Uses Operto Teams?

Companies looking for robust task and employee scheduling, issue tracking and vendor communication that integrates with their current booking software.

Operto Teams Software - Master Calendar
Operto Teams Software - Dashboard
Operto Teams Software - Scheduling Dashboard
Operto Teams Software - Staff Dashboard
Operto Teams Software - Checklist

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Reviews of Operto Teams

Average score

Overall
4.9
Ease of Use
4.7
Customer Service
4.9
Features
4.9
Value for Money
4.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
93%
4
6%
3
1%
Daychia
Daychia
Business Owner / Developer in US
Verified LinkedIn User
Commercial Real Estate, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Best Bang for your Buck

5.0 3 years ago

Comments: Overall I love the software, and the customer service , help desk is always very helpful and there for me , pretty much right away... Never have to really wait more than a day to get a reply on questions I may have.

Pros:

VR Solved my scheduling team problems immediately provided the organization I needed for each member of my cleaning team to function optimally without me having to physically text and tell them where to be and what to do each time. It gives me the ability to make my cleaning department run like a well oiled machine without me having to push them every step of the way. Now they go and clean and take care of things on their own.

Cons:

I can't really say I have a least like of anything thus far using this software. I have been very pleased with it. Maybe the only thing I would love to have in addition is an Inventory list for each unit and a way to keep up with the supplies inventory for each unit... alerting the staff and admins when certain supplies are getting low and need to be repurchased.

Operto Guest Technologies Response

3 years ago

Dear Daychia Thank you so much for your awesome feedback. We are so pleased that we have helped to solve your team scheduling problems and that you love our software and customer service. And your comment about an inventory list is a great idea. We will have a think about adding this feature in the future. We are so pleased that Smoobu recommended us to you, and thank you for being a great client and advocate. Warm regards

Melanie
Owner & Property Manager In-Charge in US
Hospitality, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Makes our business run smoothly

5.0 4 years ago

Comments: This is just an overall solid software that does everything we need to keep operations and task scheduling from getting out of control. We couldn't run our business without it.

Pros:

There are too many positives to list them all: The biggest thing that stands our for us is the fantastic customer service and onboarding training/support. The experience working with the VR Scheduler team has been the best software experience we have had. Automated scheduling of cleaning and maintenance that is smart enough to move tasks when reservations come in. Drag/drop to move a scheduled task, but smart enough not to allow any missed cleanings. Ability to assign tasks to specific employees and to see the approximate time the jobs will take. Employee start/stop on jobs for tracking payroll as well as how long a job takes. Piece pay tracking for non-hourly employees Linen packing lists Ability to assign check lists to tasks and for employees to report issues with photos that can then be made into tasks and assigned for completion. Ability to assign multiple employees or teams to the same tasks.

Cons:

The learning curve would be very steep if you attempted to use VR Scheduler without any onboarding training. It could be a little more user friendly out of the box, but honestly, if you do the training, it's pretty easy to catch on, and the people at VR Scheduler are always there to help - always willing to do more training.

Operto Guest Technologies Response

4 years ago

Dear Melanie, Wow, what great, great feedback. And thank you so much for highlighting our customer care. This is really important to us as you are not only buying into our product but also into our people. It is so rewarding to read about all the positives that you are now experiencing because of VRScheduler and how it makes your worklife and those of your colleagues much easier. We wish you all the very best during these challenging times and if you ever need any assistance you know where to find us. Warm regards and stay safe

LaShonne
Call Center Manager in US
Hospitality, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

VRScheduler

3.0 5 years ago

Comments: I have a good experience with this software thus far and training on this software is easy to accomplish as long as you have detailed notes.

Pros:

I like this software because currently the property that we service has different Islands and it is easy to decipher through which hoe is on what island.

Cons:

The fact that it is not as user friendly, however once in the system and you find your flow it becomes easier to use.

Tiffany
Housekeeping Manager in US
Hospitality, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Game Changer!

5.0 4 years ago

Comments: VRScheduler has be been a game changer for my department. We were dealing with inefficiencies, excessive man hours scheduling and keeping track of all the operations within the department, A LOT of human error. All of these issues have been eliminated and have improved our efficiency, consistency and overall accountability. [SENSITIVE CONTENT HIDDEN] and team have been very receptive to making changes/improvements to the software that have been very beneficial for my department. I highly recommend VRScheduler, so sad it took me so long to make this change!

Pros:

Integration was super easy!! Set up was time consuming but not difficult! Auto- generates and pulls in real time from Res Software. Auto Assigns all staff requiring minimal adjustment. Ability to see schedule days, weeks, months in advance. Easy adjustment for call off's , cancellations. Less time & energy required to manage 40 field staff and 200 homes.

Cons:

I would like to see some improvement in the notifications. The Issues section streamlined. It is not very user friendly, time exhaustive and duplicate issues. I'd like to someday see a communication aspect-Direct Messaging to field staff and entire team.

Operto Guest Technologies Response

4 years ago

Dear Tiffany, We are so happy to hear that VRScheduler was easy to integrate and managing your staff and 200 homes has become less time consuming. Please feel free to contact me directly regarding notifications and communications so we can better understand your constructive feedback. Look forward to hearing from you! Kind regards, Jill

Jessica
President in US
Hospitality, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

The leap from Maid Service to Property Managers...

5.0 3 years ago

Comments: Customer service has been incredibly responsive to our needs and patient with us while with implement and acclimate to a more streamlined and organized workflow.

Pros:

VRScheduler has allowed us to combine our maid scheduling and property management software and consolidate into one dynamic and flexible interface. This has helped us grow the vacation rental management side of our maid business and effectively took us to the next level in our business.

Cons:

The front end implementation is a little nebulous and takes time, but such is the case with all great things. You get out what you put in, and the learning curve is well worth the reward.

Operto Guest Technologies Response

3 years ago

Thank you for taking the time to write a review. We are so pleased to hear that VRScheduler has helped you grow your business. We also appreciate your positive feedback on our customer service. We are there for you 100% whenever you have questions or need assistance. Please consider recommending us to your colleagues. Kind Regards