Ringover

Ringover is my preferred VoIP Solution

Comments: We have fully integrated Ringover with our automated outbound sales campaigning as well as inbound service desks, the API is well documented and the team at Ringover is to 99% super responsive and helpful! Technical issues are being treated very transparent and are usually quickly resolved.

Pros:

Ringover is one of the few providers that operate their own network, in comparison to many other providers that use third parties. This hands you a couple of advantages e.g. amount of available phone numbers.

Cons:

Currently Ringover does not support user account for support functions free of charge. So if I have to give access to an accountant or technician inside my organisation I have to have a paid licence for them which I find very annoying.

RingOver as SKYPE alternative

Comments: My overall experience tells that with Ringover, I can get great call rates+evaluation tools for team performance.

Pros:

Absolutely friendly customer support. Call rates is almost same with Skype. But the quality is much better. No complicated pricing plans or VOIP device requirement. I was surprised why they are not popular like other companies. You can easily track the number calls of yours and your team members. For sales team admin it is essential feature to evaluate the team's engagement. You can receive voice messages via the virtual number. Basic Plan includes virtual switchboard. All the features are easily managed by admin dashboard. Mobile App version works properly. They offer free Trial and they did not charge me for package installation.

Cons:

Now I do not have problem with Ringover. But during purchasing and installing the package you need a contact with someone from team. It is not a con but can be automatic process.

Telephony for flexibility

Pros:

make a call, transfert it is easy. Setting up a standard with it's own options is very usefull and the mot important thing is that you can manage a calendar for every operator.

Cons:

There's some issues about the stability of communication, and the software (desktop app) comes with multiple bugs.

Why would you not choose Ringover?

Comments: Fully enjoyed the beginning and over a year on we still feel the same.

Pros:

The ability to have clear visibility of users on calls, listen in, whisper to the user or take over the call. Having a dashboard that is clear and easy to use for all users when put on a big screen, the quick responses of the Ringover team.

Cons:

Currently having to pay in euros, which is a very minor issue.

VOIP system that keeps us selling more

Comments: Generally, it is a great opportunity to have a better alternative as we used Skype for years. After having smoothness in the working process with updates it will be the best of the market

Pros:

It has a great interface that enables me to find what I need from a tool list. It has a feature of recording that I do not need to buy another app for recording my calls as I did before when I was using Skype. It offers various platforms for use that make it pretty easy to get into the app wherever I am.

Cons:

I did not lot the coverage of the package I did purchase Europe for my calls but it did not include Turkey so that I should buy the Turkish package separately and with this, the amount I will spend will exceed my budget.