Trustpilot

Trustpilot

by Trustpilot

Who Uses Trustpilot?

Trustpilot serves all of the Internet economy. - Ecommerce - Retail - Financial services - Consumer services - Consumer goods - Insurance - Healthcare - Auto - Travel

What Is Trustpilot?

Trustpilot is a customer review management tool that helps online businesses connect and build trust with their customers. Businesses use Trustpilot to improve customer experience, stand out more in search engines, increase conversions and sales on-site, and build a trusted reputation. Features include: powerful review reporting and analytics, Google Seller Ratings, rich snippet stars, review invitations and reminders, onsite review widgets, and more.

Trustpilot Details

Trustpilot

https://us.business.trustpilot.com

Founded 2007

Trustpilot Pricing Overview

Trustpilot has a free version and offers a free trial. Trustpilot paid version starts at US$199.00/month.

Starting Price

US$199.00/month

Free Version

Yes

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

Trustpilot Features

Review Management Software
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing

Trustpilot Reviews

Showing 5 of 526 reviews

Overall
4.5/5
Ease of Use
4.6/5
Customer Service
4.4/5
Features
4.4/5
Value for Money
4.2/5
Michael D.
Director, International Operations
Health, Wellness & Fitness, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 17/9/2019

"Best review platform out there."

Comments: Online reviews are critical to our business and Trustpilot allows us to integrate, seamlessly, with Google and Facebook.

Pros: Where to start. Ease of use, customer support, online resources and, most importantly, completely customizable solutions that allow us to maximize all customer touchpoints. The customized solutions, from automatically sending out reviews to google integration, is what I like most about Trustpilot. We use Trustpilot to automatically send out product-specific review invites with every purchase. In the case that we the customer is purchasing apparel, there are apparel specific data points you can collect, like fit, fabric and quality. This is critical for us as we look to differentiate ourselves from other companies out there. Additionally, the review platform is easy to navigate and easy for the customer to leave a review. They also make it very easy to allow us to respond back to the customer as well.

Cons: The only issue that I have had with Trustpilot is when we submit evidence that a review is not authentic. It takes too long and requires too much data for them to pull the review right away. Often times we will get a slew of fabricated reviews in the middle of a large campaign and those fabricated reviews can interrupt the momentum we look to gain.

Vendor Response

by Trustpilot on 7/10/2019

Hi Michael,

Thanks for taking the time to leave us a review. It's always nice to hear when a customer is very happy with our service and all our platform has to offer.

We know we're not perfect, and will definitely let our team know of your feedback regarding wait times around the reported reviews process.

If there's anything we can help out with in the future, please don't hesitate to get in touch.

Let's upgrade the world with reviews!

  • Reviewer Source 
  • Reviewed on 17/9/2019
Verified Reviewer
Digital Marketing Manager
Financial Services, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    3/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 6/2/2020

"Mixed feelings"

Comments: Mostly positive. It's nice and easy to use. They seem relatively quick to investigate any fake reviews, which I imagine there are a lot of given the overall number of websites & companies using the service.

Pros: I like being able to easily integrate javascript widgets with our website that dynamically pulls through reviews as and when they arrive.

Cons: The cost of premium functionality for businesses. It seems high, considering it really only gives you access to a few reports, social sharing and a few other features such as requesting reviews from verified customers.

Vendor Response

by Trustpilot on 3/3/2020

Hi there,

Thanks for the review. We're glad to hear that you're enjoying integrating Trustpilot to pull through reviews.

We know what we do comes at a cost, but we do have a variety of plans that hopefully match your business needs. If you have any questions about this, please don't hesitate to get in touch with your Customer Success Manager.

  • Reviewer Source 
  • Reviewed on 6/2/2020
Marcia T.
Tustpilot
Civil Engineering, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 30/4/2020

"Important opinion tool"

Comments: Useful for forming opinions about products on the internet, whether physical or virtual. They guide you on relevant opinions on each website, in the same way that they allow me to qualify them. many useful and informative

Pros: Trustpilot is a widely used tool on the websites I use to shop or browse online. As a regular consumer of virtual products, I think it is super important to have an integrated platform for websites to listen to customers' opinions, I always make it a point to qualify and leave my opinion on everything I consume, since I always address the opinions of other consumers too, to know the quality of the product, website and the like.

Cons: I have never had any problems with the trustpilot commentator so far and I have always seen relevant comments on the qualifications of the products and sites I have used the tool with.

Vendor Response

by Trustpilot on 2/6/2020

Hi Marcia,

Thanks for taking the time to share your feedback! It's great to hear that you're enjoying using Trustpilot to read reviews, write reviews, and find companies.

If you ever have any questions in the future, please don't hesitate to get in touch.

Let's upgrade the world with reviews!

  • Reviewer Source 
  • Reviewed on 30/4/2020
Louise S.
Senior Operations Executive
Health, Wellness & Fitness, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    5/5
  • Features & Functionality
    3/5
  • Customer Support
    3/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 23/3/2020

"Just ok - could be more advanced/fair"

Comments: Overall I would advise it has been ok but as mentioned hard to remove reviews not relating to the company.

Pros: It is a good way to get your customers to provide a review about the services you offer and there is an option for the customers to leave a reference number so we can then resolve issues with the customer directly.

Cons: The company I work for is an online booking platform with 1000's of salons on the system, people often go onto Trustpilot and add a negative review but the review is about the experience at the salon not about Treatwell. It is really difficult to get these reviews reported and removed.

Vendor Response

by Trustpilot on 2/6/2020

Hi Louise,

Thanks for taking the time to leave us a review. We love hearing that you're enjoying collecting reviews on Trustpilot.

We apologize for any difficulty with any part of our platform and will definitely let our teams know of your feedback. Our Content Integrity team works around the clock with reported reviews and would be happy to help out if you follow up about any reviews there at [email protected]

  • Reviewer Source 
  • Reviewed on 23/3/2020
Kenneth P.
Founder
Marketing & Advertising, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 24/4/2020

"Earn Instant Trust and Crediblity Online—And Automate It"

Comments: The ability to automatically request ratings and reviews—and build an online portfolio of those reviews over time...Giving you a way to build credibilty and trust with cold website visitors.

Pros: We use this for our eCommerce clients and also lead gen / transactional websites. It's a recognizable brand that consumers know and trust—and they have decent features around automating feedback to offload the task of requesting reviews.

Cons: Pretty expensive for small businesses. There are some knock-offs out there that aren't as well known or polished but provide similar value. If the cost was lower it would be killer for SMBs with tight budgets.

Vendor Response

by Trustpilot on 2/6/2020

Hi Kenneth,

Thanks for taking the time to leave us a review! We love hearing that you're enjoying using Trustpilot for your eCommerce clients.

We know what we do comes at a cost, but are hopeful that our pricing plans can work for all types of businesses. Please don't hesitate to reach out in the future with any questions or concerns!

  • Reviewer Source 
  • Reviewed on 24/4/2020