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What Is User Interviews?

User Interviews is a user research platform that helps UX and product professionals make better business decisions. Recruit any audience, anywhere in the U.S. fast with prices starting at just $20 per recruited participant. Recruit for moderated or unmoderated, remote or in-person studies. Choose from consumers or professionals within our vetted database of over 100,000. We can even help you recruit from your own database with our Research Hub product. It's free to create an account!

Who Uses User Interviews?

User Interviews serves product, design, UX, and marketing teams. We work with companies, agencies, and freelancers who prioritize users, testing, and iterating to create better products.

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Reviews of User Interviews

Average score

Overall
4.4
Ease of Use
4.1
Customer Service
4.8
Features
4.1
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
67%
4
22%
3
4%
1
7%
Jadah
Jadah
Project Manager in US
Verified LinkedIn User
Market Research, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Simplistic yet Innovative!

5.0 5 years ago

Comments: The benefits are largely the saving of both time and money. This product delivers quality results at a low cost and comes packaged in a clean, well managed and extremely well serviced platform. I have had nothing but positive experiences interacting with various members of the team and highly encourage the use of this software to supplement any business need.

Pros:

This software is extremely intuitive and does not require training nor comprehensive practice in order to be able to leverage effectively. It is a streamlined way to expand your reach and increase your audience. The program works fluidly and at an extremely balanced & fair rate that allows for maximum use. I love this product!

Cons:

There are some projects that demand more dynamic programming, specifically display logic, but the beauty of this software is that if any issues do present themselves, the team is very quick to problem solve and provide solutions.

Verified Reviewer
Verified LinkedIn User
Mental Health Care, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

One Stop Shop for Market Research

4.0 5 years ago

Comments: Always reliable and professional, User Interviews does one thing and does it extremely well - they take care of all things users/participants for your market research projects. They handle recruiting, scheduling, platforms, and incentive payment for any type of market research project. They are capable of finding any type of participant no matter how specialized, and the people they recruit have proven to be authentic, dependable, and helpful.

Pros:

In our experience, they have an excellent, vetted, varied, and reliable panel of participants. We have completed projects with User Interviews requiring small and large numbers of your average joes to highly customized and unique participants, and everything in between. Not only has User Interviews always successfully recruited participants for us quickly, but they have also done so with participants that are knowledgeable and dependable. I think we have only had something like 2 or 3 no shows in all of our time working together.

Cons:

The only really con I can come up with is their limited options offered when it comes to incentive payment. While they handle this portion of the market research process quickly and accurately, they do so essentially only with the option of incentive payment by Amazon gift card. I realize this is usually a popular way to go, but I just wish they had more gift cards - in particular Visa gift cards - as a way to attract a wider range of respondents.

Cindy
Associate Medical Officet in US
Medical Devices, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Enables Research Study Tampering

1.0 4 years ago

Comments: I have been a developer of medical software and devices for over 20 years. Therefore, over the years I have been a UI Participant, I have qualified for several UI studies, as my expertise is desired among researchers. I always received excellent feedback. Typical studies would be for Ruby on Rails, Java, Gitlab, etc. In December 2019 I participated in a study for the ui client Cloudbees, where their dev ops offering Jenkins. The researchers specifically said "We want GitLab users" "We want honest comments" and "There are no wrong answers". Well, Jenkins has some issues for my space so I advised. It was supposed to be a 30 minute interview but ran for 45 minutes. Two weeks later I discovered that Cloudbees was claiming I never showed up for the interview, I was a no-show. Luckily I had a Zoom recording of the interview, so I send that to UI as an mp4, assuming there was some misunderstanding. Then the CloudBees story changed again and said that, okay, I did attend, but I provided "insufficient answers". I asked UI to please note that the interview ran for 45 minutes. I was really puzzled-- After many years on UI, this was the first negative feedback I have ever received. Then CloudBees changed their story AGAIN and said that my answers were "not qualified", and they believe I don't work with GitLab. I had to laugh at that one, since that's a five-day-a-week role for me. I reminded UI that my UI history over the years contains many GitLab studies, and I had received exc

Pros:

For many years it seemed fine until I accidentally discovered a massive problem.

Cons:

Dishonest approach to studies. Enabling falsification of data.

Atour
Analyst in US
Research, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Online consumer research studies can be legitimately facilitated by User Interviews.

5.0 2 years ago

Comments: The sharing of opinions and the influencing of future goods and services can be done for compensation.

Pros:

A market research recruiting platform called User Interviews connects researchers with participants who are open to participating.Because interviews can provide us with a thorough grasp of the users' values, perceptions, and experiences, they can be a terrific approach to develop empathy for our users.If done properly and for the right purposes, user interviews can be very instructive and helpful. Knowing what I can and cannot anticipate from interviews is crucial.

Cons:

It can be a little difficult to find candidates for my project if the identities I'm aiming for are very specific.The candidate messaging section of the platform has a few oddities, but everything else functions smoothly and promotes success.

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

User Interviews

5.0 5 years ago

Comments: Yes, I love my experience with User Interviews. I would definitely recommend to any user or business who wants to obtain market information.

Pros:

I am a user on User Interviews. It is very easy to use and keep track of participation. The customer service is very helpful and responsive. They are always trying to stay up to date and make things easier and interactive for users.

Cons:

As a user, I would want to see what surveys I have already completed in terms of first signing up. I don't like how I can fill out the initial survey more than once.