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choose better software

What Is BrightSide?

BrightSide PMS offers a complete management solution for your vacation rental agency or property management company. We offer direct API integrations with Google Vacation Rentals, VRBO/HomeAway, Airbnb, and Booking.com. BrightSide does not need a third party API.

BrightSide makes it easy to manage your properties, rates, specials, and reservations, housekeeping, and maintenance in a single centralized system. Sync your reservations between your connected OTAs so you never get a double booking again!

We offer powerful APIs for custom website integrations, as well as portals for guests, owners, and maintenance teams.

BrightSide integrates with Airbnb, Vrbo, and BDC messaging, so you can receive OTA messages and respond without leaving our software.

BrightSide also helps you manage your housekeepers and keep track of cleaning assignments.

BrightSide welcomes companies of any size. We have clients with one property and others with hundreds.

Who Uses BrightSide?

BrightSide PMS is a complete property management solution for your vacation rental agency. Whether you are a small startup or a brand with more than a thousand units, we can help you get more rentals.

BrightSide Software - Unit Calendar allows you to easily view all units & see their availability. Click on the arrival day and drag to the final stay date to see the cost, discounts, and to make a reservation. Use the amenities filter to narrow down available units.
BrightSide Software - The Source Analysis helps track from where your reservations are originating.
BrightSide Software - Easily enter and assign maintenance issues to contractors or employees. Upload invoices directly to the work order to add the charges to the unit owner's monthly statement. Upload photos to the work order also.

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Reviews of BrightSide

Average score

Overall
4.9
Ease of Use
5.0
Customer Service
5.0
Features
4.8
Value for Money
5.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
92%
4
8%
Amy
owner/manager in US
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Brightside makes our business shine!

5.0 5 years ago

Comments: With Brightside I'm more in touch with my business. I've had to manage rentals from halfway around the world for a couple weeks at a time. Never had a worry--Brightside has outstanding uptime. Great customer service--the team listens to your concerns and helps you find solutions or answers. And the value is solid--we're a small rental business and feel fortunate to have found such an affordable software solution.

Pros:

How much it helped organize and streamline our day-to-day business and data. Our software before Brightside was good for property ownership but not management. Now we can manage our business, create reports, look ahead and plan for changes.

Cons:

I'll be honest, Brightside is not as intuitive as I'd like. Once you learn the system, it's all good. But a few times I've had to call or email for support because I couldn't figure something out. [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] have always been prompt to respond. Knowing that I can reach out to them for guidance is a huge benefit.

Shaun
Owner/ President in US
Leisure, Travel & Tourism, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Best Reservation Software with real, active, and available support for any issues

5.0 3 years ago

Comments: Absolutely love the product and their people

Pros:

The software is so simple to understand. Transitioning from another software was an absolute breeze. The Brightside team are very thorough and easy to talk to. They are always willing to help and take suggestions that will help your business.

Cons:

If there is anything I disliked about the software it was because of my own lack of understanding. A quick phone call explaining my situation always yields a perfect solution. When you have a software company that is available there isn't any reason to dislike it.

William
Property Manager in US
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Best Management Software!

4.0 3 years ago

Pros:

Very easy and intuitive to use. Developers always looking for suggestions to improve and are very helpful.

Cons:

Better texting set up would be nice but overall it's very easy to use

Hawkins Computer Services Response

3 months ago

Thanks for the review, William! Since you left your review back in 2021, we have changed our texting service and upgraded it significantly. We appreciate you letting us know that it was something you thought needed improvement. Our team listened. You can set up automated text messages, send texts from the communications tab in the reservation, and receive notifications on your BrightSide home screen when you receive a new message.

Carey
Office Manager in US
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Highly recommend

5.0 last year

Comments: We have used Brightside for almost 10 yrs and love how they will do updates to their software to stay with the market for overnight rentals

Pros:

Super easy to use and set up. Also allowed us to integrate 3rd party bookings into our calendars.

Cons:

At this time, I can not think of anything to report on

Jennifer
Admin Assistant in US
Leisure, Travel & Tourism, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

"Simply" the Best

5.0 5 years ago

Comments: AMAZING! Easiest Software to use. Brightside Team came to the office, set everything up, did the training which is great but unnecessary because the system is very user friendly and simple. Simple in a great way, like "Simply" the Best.

Pros:

I like how User Friendly it is. Takes no time to figure out how to work it. I have used several different Reservation Softwares and I can say none of them can compare to Brightside/RM4. I work mostly in Accounting & Owner Statements of the software and it is a breeze. Other softwares require negative to cancel positive, all you do on Brightside is delete it. Couldn't be easier. The Hawkins support team is amazing and will answer any question or issue immediately, there is no waiting. If you find an issue with how it works, they will find a way to fix it and improve it. I would recommend The Hawkins Group & Brightside Software to company and stand behind my suggestion. It's Simply the Best!

Cons:

Only 2 things come to mind... but still would not consider them "Cons". 1. Pictures: Need a more simple way to input into the system, maybe a number system. 2. Guidebook / Diagram of system would be great, it would allow you to find what you need without searching or asking for assistance. A Diagram with each TAB broken down to show what it contains would be great. Contacting Brightside for assistance has NEVER been an issue, there is always an immediate response. That being said, the majority of users will never be adding or editing the system so my Cons only apply to a few and I truly I would not call them Cons, maybe just time savers.

Hawkins Computer Services Response

3 months ago

Hi Jennifer, thank you for giving us great feedback! You are kind to say we are "Simply the Best!" We think so too, and we work hard to provide personal customer service and listen to our users. We heard you, and went to work to improve our unit photo features. Now you can upload photos in bulk, view them in a grid or list view, drag and drop to reorder them, and elect to show specific photos on OTAs, your website, or both. You can also add descriptions and ALT text for SEO. In addition, we went to work and created a new Knowledge Base and FAQ on our website. You can get information, watch a video, or get step by step instructions for many tasks in BrightSide. Thank you for helping us improve BrightSide!